Juniper Networks M10i manual Contacting Customer Support and Returning Hardware

Appendix E

Contacting Customer Support and Returning Hardware

This appendix describes how to return the router or individual components to Juniper Networks for repair or replacement:

■Locating Component Serial Numbers on page 189

■Contacting Customer Support on page 193

■Return Procedure on page 194

■Tools and Parts Required on page 195

■Packing the Router for Shipment on page 195

■Packing Components for Shipment on page 196

Locating Component Serial Numbers

Before contacting Juniper Networks, Inc. to request a Return Materials Authorization (RMA), you must find the serial number on the router or component. To list all of the router components and their serial numbers, enter the following command-line interface (CLI) command:

user@host> show chassis hardware
Hardware inventory:
Item	Version	Part number	Serial number	Description
Chassis			19152	M10i
Midplane	REV 02	710-008920	CA0345
Power Supply 0	Rev 02	740-008985	PE10738	DC
Power Supply 1	Rev 02	740-008985	PE10745	DC
HCM slot 0	REV 02	710-008661	CA0374
HCM slot 1	REV 02	710-008661	CA0364
Routing Engine 0 REV 01		740-008846	1000413124	RE-5.0
Routing Engine 1 REV 01		740-008846	1000413128	RE-5.0
CFEB slot 0	REV 05	710-008599	CA0153	Internet Processor IIv1
CFEB slot 1	N/A	N/A	N/A	backup
FPC 0				E-FPC
PIC 0	REV 03	750-005726	HK8844	1x	OC-12 ATM-II, MM
PIC 1	REV 03	750-000611	AB8861	4x	OC-3 SONET, MM
PIC 2	REV 02	750-002987	HB3841	1x	OC-12 SONET, SMIR
PIC 3	REV 02	750-003037	HD4550	4x	T1, RJ48
FPC 1				E-FPC
PIC 0	REV 04	750-003343	HA7349	4x	T3 ATM

Locating Component Serial Numbers ■ 189