Appendix E: Contacting Customer Support and Returning Hardware

4.The support representative validates your request and issues an RMA number for return of the component.

5.Pack the router or component for shipment, as described “Packing the Router for Shipment” on page 195 or “Packing Components for Shipment” on page 196.

Tools and Parts Required

To remove components from the chassis or the chassis from a rack, you need the following tools and parts:

Mechanical lift, if available

Phillips (+) screwdrivers, numbers 1 and 2

Electrostatic damage (ESD) grounding wrist strap

Packing the Router for Shipment

To pack the router for shipment, follow this procedure:

1.Retrieve the shipping crate and packing materials in which the router was originally shipped. If you do not have these materials, contact your Juniper Networks representative about approved packaging materials.

2.Attach an electrostatic discharge (ESD) grounding strap to your bare wrist and connect the strap to one of the ESD points on the chassis. Make sure the router is attached to a proper earth ground. For more information about ESD, see “Preventing Electrostatic Discharge Damage” on page 140.

3.On the console or other management device connected to the Routing Engine, enter CLI operational mode and issue the following command to shut down the router software cleanly and preserve Routing Engine state information.

user@host> request system halt

NOTE: Wait until a message appears on the console confirming that the operating system has halted.

For more information about the command, see the JUNOS System Basics and

Services Command Reference.

NOTE: The router might continue forwarding traffic for a few minutes after the request system halt command has been issued.

Tools and Parts Required 195

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Juniper Networks M10i manual Tools and Parts Required, Packing the Router for Shipment