Juniper Networks M10i manual Routing Engine Serial Number ID Label, Contacting Customer Support

Appendix E: Contacting Customer Support and Returning Hardware

Routing Engine Serial Number ID Label

The serial number ID label on a Routing Engine is located on the left side, near the back, as shown in Figure 62. Some Routing Engines might have more than one serial number. Contact your Juniper Networks support representative if you need assistance in determining which serial number to provide.

Figure 64: Routing Engine Serial Number ID Label

Contacting Customer Support

After you have located the serial numbers of the components you need to return, contact Juniper Networks Technical Assistance Center (JTAC) in one of the following ways. You can contact JTAC 24 hours a day, seven days a week:

■On the Web, using the Case Manager link at:

http://www.juniper.net/support/

■By telephone:

From the US and Canada: 1-888-314-JTAC

From all other locations: 1-408-745-9500

If contacting JTAC by phone, enter your 11-digit case number followed by the # key if this is an existing case, or press the * key to be routed to the next available support engineer.

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