Troubleshooting, Symptom Causes/Remedial Actions, 115 | JVC VN-C625

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Troubleshooting

Symptom	Causes/Remedial Actions

Forgotten the VN-C625 IP	● Use the "Search" function in the "VN-C625U Setup Tool"
address that was changed using	to view the list of IP addresses for cameras connected to
the "VN-C625U Setup Tool".	the network. (☞ Page 30)

Unable to record.	● Has the folder for saving images been deleted?
	Check to ensure that the folder exists. (☞ Page 79)
	● Is the hard disk of your PC full?
	Check the available hard disk space on your PC and delete
	unwanted files.

A long time is required to cancel	● Once the connection is activated, it cannot be canceled
an action when the "Connecting	within a few seconds.
..." message is displayed.

Color is unsatisfactory.	● Check the color adjustments of the monitor and video card.
	● Is the color setting of your PC screen set to High Color
	(16 bits) or lower?
	If this is so, change it to True Color (24 bits) or higher. It
	will be difficult to achieve display of natural color tones
	using a setting that is lower than this.
	● Adjust the White Balance.
	Adjust White Balance manually on the [Image Quality
	Setting] screen. (☞ Pages 63, 96)
	● When shooting scenes with different light sources (e.g.
	when alternately shooting outdoor scenes under the
	sunlight and indoor scenes under a fluorescent light), Auto
	White Balance may take some time to function. Hue may
	differ slightly according to different objects, but this is not
	a malfunction.

Operation fails upon changing	● White Balance is automatically adjusted when it is set to
White Balance to the AWC	AWC. Adjustment will take about 15 seconds, during which
mode.	setting of image quality is not possible.

Image size and quality changes	● When a VN-C625 is connected to multiple PCs, priority
automatically.	will be given to the PC for which VN-C625 operation /setting
	is last performed.

Connection to VN-C625 cannot	● When the network is loaded with frequent broadcasting
be established or gets cut off.	or collisions, connection may not be established or may
	be cut off when errors occur with the network.
	Check the network status.

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JVC VN-C625 manual Troubleshooting, Symptom Causes/Remedial Actions, 115

Contents

VN-C625 Safety Precautions Important Safeguards Preparation Settings Contents Introduction Operation Setting Using the V.Networks ControllerOperating Using the V.Networks Controller Operating Using a Web Browser Operating Precautions Characteristics Zooming operation Consumable Parts Operating Precautions Operating Environment Latest UpdatesPC Specifications Items Included Name and Function of Parts # Camera Clamping Bracket Fastening Hook for Safety WireCeiling Mount Camera Terminal Side Clamping Holes x Peer-to-Peer Connection Connection ExamplesLAN Connection Network Connection Set the camera in the following procedure Preparation Procedure Make a hole in the ceiling Connecting CablesRemove the cover Connect the cable to this camera Lead the cable through the coverAttach the cover Cable Specifications Connecting Cables Alarm Input Terminal Output Requirements Connection of Coaxial Cables Connecting a 5C-2V or 3C-2V coaxial cable Connecting multiple VN-C625 Cameras Disconnect the connector from the sup- plied Converter Unit Attachment of Ceiling Mount Attach safety wire to prevent camera from falling down Front Attach the CF cover dismantled in Step Inserting the CF cardList of Tested CF Cards Installing the Camera Turn the camera Installing the CameraFasten the locking screw Installing the V.Networks Controller Installing the SoftwareInstalling the VN-C625U Setup Tool Click Setting PCs IP Address Windows XP Click on the Local Area Connection Properties screen Select Internet Protocol TCP/IP and click Properties Setting PCs IP Address Windows Click Settings Network Settings Start up the V.Networks Controller. Check settings Other Settings Using the VN-C625U Setup Tool Following confirmation screen will be displayed Authorization Level Allowed Access Multicast Other Settings Using the VN-C625U Setup Tool 2. Multicast Search result is displayed Start up the VN-C625U Setup ToolV.Networks Search screen is displayed Multicast Address Search screen is displayed Operation when an alarm input is activated Alarm InputStart up the VN-C625U Setup Tool and select Alarm Page Go to a preset Alarm 1/AlarmDetect Mode Alarm Output Available Alarm 1/Alarm Message PacketAlarm FTP Relay Alarm List Preset PositionPosition Return Mode Other Triggers Alarm Output Setting the Frame Rate screen Setting the Trigger Recording screenExample Recording time Setting the Advance screenRecording files When all the settings have been completed, click to end Start up the VN-C625U Setup Tool and select Private Mask When setting is complete, click Free area Fixed area Perform area setting Displaying still images uploaded to the /user folder Other Settings Using the VN-C625U Setup Tool 8. Web Start up the VN-C625U Setup Tool and select FTP Server Other Settings Using the VN-C625U Setup Tool 9. FTP Server Trigger FTP Continuous FTPRec File Alarm FTP Upload Setting PasswordError recovery Connection error Transfer error Time Mode Black and White Auto Level One Push AFLight When NTP is used Start up the VN-C625U Setup Tool and select Time Start up the VN-C625U Setup Tool and select Auto Return Start up the VN-C625U Setup Tool and select Memory Info High Speed Normal Connect to VN-C625 Starting Up V.Networks Controller Settings Setting Using the V.Networks Controller Features that Allow Setting Using the V.Networks Controller 4Setting Quality Features that Allow Setting Using the V.Networks Controller5Help About Select File and Motion Detection Standby Select a camera Motion Detection Standby Image Size and Inversion Select View Specify Image Size and Upside Down settings Image Quality Setting Image Quality Setting Image Quality Setting Shutter Average PeakLarge Peak value Set value Image Quality Setting Lens Frame Rate Select Setting and Frame rate Set the Frame Rate Select Setting and Position Memory Preset Position Setting Alarm Setting Alarm Setting Speed 1 to Speed Pan/Tilt SettingPan/Tilt Speed Variable Select Setting and Auto Pan Setting Auto Pan Setting Close the window Perform setting Select Setting and Auto Patrol Setting Auto Patrol Setting Auto Patrol No Select Setting and Auto Trace Setting Auto Trace SettingStart to memorize operation Close the window Time Stamp Select Setting and Time Stamp Perform setting When alteration is complete, click Select Setting and Property Perform settingChanging Registered Information Snap Shot Buttons for position moving Angle Step # Pan/Tilt/Zoom Position IndicatorPan/Tilt button Zoom button and Zoom bar Motion Image Window Record/StopClick the REC button Click the Stop button Playback Playback Click Playback screen is displayed Image Size Data Size Per Image Approximate Recording Time Record/Playback Time Save As screen is displayed SnapshotClick the Snap Shot button Snap screen will be displayed Web Page Images LAN Environment Authentication of Access Authorization Access Authorization Level Start up the web browser Starting Up the Web BrowserTop page will be displayed Display the Top Setting Using the Web BrowserTop Settings page will be displayed Other settings Setting Using the Web Browser 1. Other Settings Setting Using the Web Browser 1. Other Settings # NTP Settings Http port number, check using the setup tool supplied Setting Using the Web Browser 2. Control Setting Using the Web Browser 3.Image Setting AveragePeak Iris ModeAGC Manual Focus Level 1Low, 2 to 7, 8Fast Setting Using the Web Browser 4. PAN/TILT SettingAccording to ZOOM, speed of operation is made variable Image Settings Screen Setting Using the Web Browser 5. Position Memory Setting Resolution Setting Using the Web Browser 6. View Setting100 101 Setting Using the Web Browser 7. Alarm Setting Alarm Out 103 Setting Using the Web Browser 8. FTP Setting Setting Using the Web Browser 8. FTP Setting Setting Using the Web Browser 9. Auto Pan Setting 106 Setting Using the Web Browser 10. Auto Patrol SettingPosition Number Duration 107 Setting Using the Web Browser 11. Auto Trace SettingRecord Start Confirmation Screen Image Settings Screen For setting image quality Setting Using the Web Browser 13. Schedule Setting Setting Using the Web Browser 12. Black & White Setting108 Mask Position and Size Controller 109 Setting Using the Web Browser 14. Private Mask Setting Tilt Limit Setting Using the Web Browser 15. Limit SettingFunction Right Side Left Side Return Action Setting Using the Web Browser 16. Auto Return Setting111 112 Viewing Still Images 113 Viewing Live Images Displaying a still image Image Link114 Symptom Causes/Remedial Actions Troubleshooting115 116 Troubleshooting General SpecificationsCamera Rotating Table Pan/Tilt Mechanism Lens Ceiling Mount Hole Unit mm Dome Type Network Camera VN-C625