Konica Minolta 2490MF Solving Problems with Printing Quality 181, Toner LOW or X Toner Empty

Symptom	Cause	Solution
Image	The laser lens is dirty.	Clean the laser lens.
defects.
	A toner cartridge may	Remove the toner cartridges and
	be leaking.	check for damage. If it is damaged,
		replace it.
	A toner cartridge may	Remove the toner cartridge with the
	be defective.	color causing the abnormal image.
		Replace it with a new toner cartridge.
	The drum cartridge	Remove the drum cartridge and check
	may be defective.	for damage. If it is damaged, replace it.
Lateral lines	The machine is not	Place the machine on a flat, hard, level
or bands	level.	surface.
appear on
	The media path is	Print several sheets and the excess
image.
	dirty with toner.	toner should disappear.
	One or more of the	Remove the toner cartridges and
	toner cartridges may	check for damage. If it is damaged,
	be defective.	replace it.
	The drum cartridge is	Remove the drum cartridge and check
	defective.	for damage. If it is damaged, replace it.
Colors look	One or more of the	Remove the toner cartridges and verify
drastically	toner cartridges may	that the toner is distributed evenly on
wrong.	be defective.	each cartridge roller, and reinstall the
		toner cartridges.
	One or more of the	Check the control panel for an X
	toner cartridges may	TONER LOW or X TONER EMPTY
	be low or empty.	message. If necessary, replace the
		specified toner cartridge.
Colors are	The engine cover is	Make sure that the engine cover is
not register-	not properly closed.	closed.
ing properly;
	The drum cartridge is	Remove the drum cartridge and rein-
colors are	not correctly seated.	stall it.
mixed or
	One or more of the	Remove the toner cartridges and
have
	toner cartridges may	check for damage. If it is damaged,
page-to-pag
e variation.	be defective.	replace it.
	The media is moist	Remove the moist media and replace it
	from humidity.	with new, dry media.

Solving Problems with Printing Quality 181