Troubleshooting | Kyocera FS-1920 guide

Chapter 4 Troubleshooting

This chapter explains how to handle printer problems that may occur. If a problem cannot be corrected, contact your Kyocera Mita dealer.

This chapter explains the following topics:

•General Guide

•Print Quality Problems

•Indicators and Messages

•Correcting a Paper Jam

4-1

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Kyocera FS-1920 manual Troubleshooting

Contents

FS-1920 Regarding Tradenames License Limited WarrantyLimitation of Remedies General Agfa Japan License Agreement Typeface Trademark Acknowledgement Contents Contents Paper Selection Maintenance Fonts TroubleshootingAppendix a Options Appendix B Host Computer Interface Glossary Glossary-1 Index Index-1 Introduction Features MPS USB Universal Serial Bus InterfacePrinter control language Prescribe KPDL3 Kyocera Printer Description Language Support for network printer monitor utility KM-NET Viewer CompactFlash card slot for option fonts, macros, forms, etcSnmp compliance Description For More Information Guide to the Operation Guide Option Using the Operator Panel Message Meaning Understanding the Operator PanelMessage Display Message Paper Size Display Interface IndicatorPaper Size Indicator READY, DATA, and Attention Indicators Paper Type IndicatorIndicator Description Message Display Paper Type Key Function Keys Menu System Road Map Over operator panel settings TCP/IP IBM KIR A4/LT Off Printer Reset Resource Prot Permanent Perm / Temp Buzzer Menu Map Printing Test PagesPrint Menu Map Print Menu Map ? Sample Menu MAP Menu MAP Print Status Page ? StatusPrint Status Status Error Log Installation OptionsSoftware Version Hardware Information KIR Test Pattern Interface Information Others Service StatusService Network Card Interface Status Opt. StatusPage On Opt. StatusPage ? OffOpt. StatusPage ? On Font Font ListsFont Select Internal List Prescribe Font Lists Print HEX-DUMP Received Data DumpingPrint HEX-DUMP? Processing Waiting Paper Handling Setting the Paper SizeSetting the Paper Size in Paper Cassette Custom Paper Size Paper Handling Cassette Size Custom Unit ? mm Unit mm Setting the Paper Size in MP Tray Dimension 216 mmDimension MP Tray Size ? A4 MP Tray Size A4 Setting the Paper Type in Paper Cassette Setting the Paper TypeCassette Type Plain Cassette Type ? Plain MP Tray Type ? Plain Setting the Paper Type in MP TrayMP Tray Type Plain Creating Custom Paper Type Type Adjust Custom Paper Handling Setting the Paper Weight Paper Weight NormalPaper Weight ? Normal Setting the Duplex Path Duplex path EnableDuplex path ? Enable Resetting the Custom Paper Type Reset Type AdjustReset Type Adjust ? MP Tray Mode Cassette MP Tray Mode Selecting the Paper Feed Source MP Tray Mode ? CassetteFeed Select Cassette Feed Select ? Cassette Stack Select Selecting the Output StackStack Select Top tray FaceDn Override A4/LT ? Off Overriding A4 and Letter Size DifferenceOverride A4/LT Off Emulation PaginationEmulation ?PCL Changing the Emulation Emulation ?KPDL Auto EmulationAlt. Emulation ?PCL Alternative Emulation for Kpdl Emulation ?KPDL Printing Kpdl Errors Font Default fontPrint Kpdl Errs ? On Letter Description I000?I000 Size Default Font SizeSize Points Changing Type for Courier/Letter Gothic Courier Regular Pitch Setting the Character Pitch for Courier/Letter Gothic Code Set ?IBM PC-8 Code SetCode Set Copies 001 Number of CopiesSet Orientation ? Portrait Printing OrientationOrientation Portrait Status KIR Checking Lines KIR Kyocera Image Refinement Print Quality KIR ModeKIR Mode ? On Ecoprint EcoPrint Mode OffEcoPrint Mode ? Off Resolution ResolutionResolution Fast 1200 mode Job Retention Mode Quick Copy Proof and Hold Private Print Stored JobMPS Quick Copy Printing Additional Copies using Quick CopyMPS Job Storage Quick Copy ?Harold Quick Copy HaroldQuick Copy ?Arlen Arlen ?Report Proof and Hold Report DeleteDeleting a Quick Copy Job Printing Remaining Copies of a Proof and Hold Job Quick Copy Private/Stored Harold Printing a Private JobPrivate/Stored ?Harold Private/Stored ?Arlen Agenda Copies AgendaAgenda Copies 001 Agenda Delete Releasing a Stored Job Printing a Stored Job Deleting a Stored Job KM-Net Job Manager Printing a Code Job MPS List of Code JOB ? Printing a List of Code JobsList of Code JOB Tray001? Retrieving Jobs from Virtual Mailbox VMBPrint VMB Data Tray001 List of VMB ? Printing a List of VMBList of VMB MPS Configuration MPS Configuration Maximum Space Assigned to Temporary Code Jobs Temp. Code JOB Size 050MB Maximum Space Assigned to Permanent Code Jobs Perm. Code JOB Size 050MBSize 05 0MB Maximum Space Assigned to Virtual Mailboxes VMB Size 050MBVMB Size Interface Parallel Interface Mode Interface ? USB USB Interface ModeParallel I/F ? Auto Interface ? Serial Serial Interface Parameters Stop Bits Baud Rate Data BitsParity None Protocol DTRpos.&XON Baud Rate Network Interface Parameters TCP/IP ? On TCP/IP On NetWareEtherTalk Off Opt. StatusPage On Dhcp Off IP Address Subnet Mask Gateway 000.000.000.000 Activating the RAM Disk RAM Disk Mode OffOperating the Storage Device RAM Disk Size Mbyte RAM Disk Mode ? On Memory Card Reading DataRead Data Data name Read Data ?data name Write Data ? Writing DataWrite Data Write Information Delete Data ?data name Deleting DataDelete Data data name Read Fonts ? Reading Fonts from a CompactFlash CardRead Fonts Format ? Formatting a Storage DeviceFormat List of Partitions Printing a List of Data Names Partition List List Partitions ? Protect ConfigurationProtect Mode Protect ? Auto Protect ? OnLinefeed LF Action LF Action LF only CR Action ? CR only Carriage-Return CR ActionCR Action CR only Wide A4 ? Off Wide A4 PitchWide A4 Off Print Density Print Density New Toner Installed Toner Counter ResettingTotal Printed Pages Life Counters Message Language New Toner Installed ?MSG Language English MSG Language ? English Following order The key cycles in the reverse order Form Feed Time Out 030sec Automatic Form Feed Timeout Sleep Timer Sleep Timer SettingSleep Timer 015 min Sleep Mode ? On Sleep ModeSleep Mode ? Off Turning Off the Sleep Timer Printer Reset Printer ResettingPrinter Reset ? Self test Please wait Ready Resource Prot ? Off Resource ProtectionResource Prot Off Buzzer ? On Alarm Buzzer SettingBuzzer On Auto Continue Mode ? On Auto Continue SettingAuto Continue Mode On Auto Continue TimerSetting the Auto Continue Recovery Time Finishing Error Duplex Printing Error Detection SettingDuplex Off Duplex ? Off Paper Selection Specification Paper SpecificationsGeneral Guidelines Paper Availability Composition Selecting the Right PaperCondition of the Paper Paper Size Basis WeightSmoothness Multi-purpose Size Cassette or Tray Moisture Content Paper Weight Equivalence TableBond Weight lb Europe Metric Weight g/m² Other Paper Properties Paper Grain Paper type Media type Special PaperTransparency Overhead Projection Film Adhesive-Backed Labels Envelopes Postcards Thick Paper Recycled Paper Colored PaperPreprinted Paper Paper Type Maintenance Toner Container Replacement Interval Toner Container Replacement Replenishing Toner Carefully remove the protective seal orange colored Push Here Replacing the Waste Toner Box Waste Toner Box Replacement Cap the waste toner box after removing from the printer Toner Counter Resetting on Cleaning the Charger Wire Cleaning Pull out the charger unit approximately 5 cm 2 inches Cleaning the Charger Grid Shown in the figure Cleaner is not re-usable Paper Transfer Unit Ramp using the wiper cloth included in the toner kit Troubleshooting General Guide Symptom Check Items Corrective Action Print Quality Problems Check the print density Check the Ecoprint settingCheck the charger unit installation Check the file or program Check the paper chute and the rampCheck the transfer roller Indicator Name Condition Description Indicators and MessagesIndicators Message Corrective Action Maintenance Messages Key. See Correcting a Paper Jam on Unnecessary fonts and macros. See Appendix a See Operating the Storage Device on Error Messages From the operator panel, and re-select Auto Beginning to ensure correct reading of the memory card Paper jam Description Reference Message Location Correcting a Paper Jam Jam recovery Jam at the Paper Cassette or Inside the Printer Shown in B Pull out the duplex drawer Paper Jam at the Option Duplexer Remove the jammed paper Paper Jam at the Option Sorter Close the rear cover of the option sorter Jam at the MP Tray Fonts PCL Scalable and Bitmap Fonts List of Fonts List of Fonts List of Fonts Kpdl Fonts Kpdl Fonts Appendix a Options 6Paper Feeder Available Options Expanding the Printer Memory Removing the Main Circuit Board YES no Circuit board, can cause serious damage to the printer Dimm to be used Installing Dimm Removing Dimm Testing the Expansion Memory Adjusting the Memory on the Printer Driver PF-60 Paper Feeder Installing Option Units Installing Option Units Load paper DU-61 Duplexer Gently place the printer on top of the duplexer Pass the connected cable and power cord through the opening SO-60 Sorter Cord, and printer cable Push the sorter down. The levers of the attachment legs are Grip Duplexer Rear Cover Do not move or lift the printer with the sorter installed EF-60 Envelope Feeder Installing the envelope feeder on the printer Load envelopes into the envelope feeder Pull out the sub-tray that matches the size of the envelopes Paper Setting Button PT-4/PT-60 Rear Tray Install the rear tray on the rear of the printer Network Interface Card About the modes, see Network Interface Parameters on Microdrive Hard Disk Return the main circuit board to the printer by reversing CompactFlash Memory Card Appendix B Host Computer Interface Communication Reception Transmission Mode Interface SignalsParallel Interface Parallel Interface Communication Modes Pin In/out Description Table B-2 Parallel Connector Pin Assignment Acknowledge* nAck Pin USB Interface Specifications Pin In/out Signal Description Interface SignalsSerial Interface Option RS-232C Interface Parameter value Baud rate RS-232C ProtocolTable B-5 Parameter value Meaning Table B-6Table B-7 Table B-8 Prescribe Frpo D0 Command Obtain a Suitable RS-232C Cable Connecting the Printer to the ComputerRS-232C Cable Connection Double click on Communications Port RS-232C Cable Connection DOS, enter the following commands Appendix C Specifications Table C-1 Power consumption Power requirementsPressure level at the front Dimensions Description Ambient conditions Glossary First mode Cassette modeIEEE1284 Dpi dots per inch Operator panel Sleep modeOutline font Parallel interface Index Index-2 Index-3 2003 Is a trademark of Kyocera Corporation