Contacting a Service Representative | M-S Cash Drawer 7193 specification

7193 Owner’s Guide

Solving Problems

The printhead may overheat when printing in a room where the temperature is above the recommended operating temperature or when printing graphics continuously. In either case, the printer will shut off. See “Appendix A: Specifications” for information on the recommended temperature range for operating the printer and on the restrictions of continuous graphics printing.

If the operating temperature is too hot, adjust the room temperature or move the printer to a cooler location. If the printhead is overheating because of printing graphics continuously, reduce the demand on the printer.

If the printer continues to overheat, contact your service representative. See “Contacting a Service Representative” on this page.

No Power to Printer or Power Voltages Incorrect

The power being supplied to the printer is not in the normal range. Check that all connections are correct. Make sure the power supply is plugged in and that the printer is on-line.

Contact your service representative if this does not resolve the problem. See “Contacting a Service Representative” on this page.

Print is Light or Spotty

The printhead may be dirty. Clean it with cotton swabs and rubbing alcohol.

Caution: Do not spray the thermal printhead with household cleaner as this may damage it and the electronics.

Note: The thermal printhead does not normally require cleaning if the recommended paper grades are used. If non-recommended paper has been used for an extended period of time, cleaning the printhead with cotton swabs and rubbing alcohol will not be of much benefit. See “Recommended Suppliers” on page 4 for the recommended paper grades.

Contact your service representative if the problem is still not resolved. See “Contacting a Service Representative” on this page.

Contacting a Service Representative

For serious problems, such as the ones mentioned in the previous section, contact your Axiohm authorized service organization to arrange for a service call.

May 1996

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M-S Cash Drawer 7193 manual Contacting a Service Representative, No Power to Printer or Power Voltages Incorrect

Contents

Owners Guide Information to User Quick Reference How to Obtain More Information How to Use This BookWho Should Use this Book? Contents Solving Problems Appendix B Print Characteristics 107 About the 7193 Printer Models FeaturesCommunication Interfaces Options Thermal Printhead Ordering Thermal Paper Ordering Paper and SuppliesRecommended Suppliers Kanzaki Specialty Papers Other Qualified Suppliers Ordering the Printer Wall-Mount Kit Ordering the Power Supply and CablesOrdering Cash Drawers Cleaning the Printer Removing the Packing Material What Is in the Box? Repacking the Printer Choosing a Location Setting Switches Owner’s Guide Attaching the Feet Connecting Cash Drawer Cables RS-232C Models Connecting Communication and Power Cables Parallel Models Turning On the Printer Loading and Changing Paper When to Change the Paper Removing the Paper Roll Putting In the Paper Roll Advancing Paper Testing the Printer 3cx39pi Mounting the Printer on a Wall Bracket Mounting the Power Supply on a Wall Holder Operator Panel Lights Solving Problems Service-Related Problems Correcting ProblemsOperator-Correctable Conditions No Power to Printer or Power Voltages Incorrect Contacting a Service RepresentativePrint is Light or Spotty Level 0 Diagnostics Diagnostics Eerom Level 1 Diagnostics Setting Data Error and Data Buffer options Setting Printhead Resistance Setting Default Lines per Inch Setting Partial Cut Distance Ignoring/Using the Carriage Return Enter the Data Scope Mode Running the Data Scope Mode 1BH Exit the Data Scope Mode Testing Receipt Printing Level 3 Diagnostics Level 2 Diagnostics Communication Overview Sending CommandsInterfaces Using Basic to Send Commands Using DOS to Send CommandsRS-232C Interface DTR/DSR Protocol XON/XOFF Protocol Connectors RS-232C Technical Specifications Cash Drawer Connectors Switch Settings OFF Parallel Protocol Parallel Interface Parallel Connectors Parallel Technical Specifications Parallel Printers Parallel Switch Settings Command List Commands Printer Function Commands Owner’s Guide Print Characteristics Commands Printer Status Commands Graphics Commands Bar Code Commands Real Time Commands Horizontal Tab Command DescriptionsLine Feed Clear Printer Carriage ReturnFeed n Print Lines Add n Extra Dot Rows Feed n Dot RowsPrint Partial Knife Cut Full Knife CutGenerate Tone Set Column Set Absolute Starting Position Set Character Right-Side Spacing Set Line Spacing to n Minimum Units Set Line Spacing to 1/6 InchSelect Printer Initialize Printer Print and Feed n Minimum Units Set Horizontal Tab Positions Set Relative Starting Position Align Character Positions Enable or Disable Panel SwitchSelect Sensors to Stop Printing Print and Feed n Lines Generate Pulse to Open Cash Drawer Read from Non-Volatile MemoryWrite to Non-Volatile Memory Select Single-Wide Characters Select Double-Wide CharactersRotate Characters Counter-Clockwise Select Pitch Column Width Set Print Mode Define User-Defined Character Set Select Character Set Select Character Code Table Copy Character Set from ROM to RAM Set or Cancel Upside-Down Characters Set or Cancel Rotated Characters Clockwise Summary of Rotated Printing Set Bit Image Mode N1 + 256 x n2 N1 + 256 x n2 Number of Bytes of Data Double-Density Graphics Single-Density Graphics Define Downloaded Bit Image Print Downloaded Bit Image Transmit Cash Drawer Status Request Alternate Status Transmit Printer Status First Implementation Alternate Implementation Rules for Using Real Time Commands Moving Data Through the Buffer Busy Line and Fault Conditions GS Sequence Real Time Status Transmission = Transmit Printer Status = Transmit RS-232C Busy Status = Transmit Receipt Paper Status Real Time Request to Printer DLE Sequence Real Time Printer Status Transmission Clear Printer Command Recognizing Data from the Printer Select Pitch of HRI Characters Select Printing Position of HRI CharactersSelect Height of Bar Code JAN8 EAN Print Bar Code Select Width of Bar Code Print Code 128 Bar Code Reliability Appendix a Specifications Environmental Conditions Power Requirements Printing Specifications Dimensions and Weight Print Zones Duty Cycle Restrictions Printing Solid Blocks Density of Receipt Print Lines Appendix B Print Characteristics Appendix B Print Characteristics Owner’s Guide 110 May May Index Index 112 Owner’s Guide Owner’s Guide 114 Owner’s Guide Owner’s Guide Axiohm IPB