Solving Problems | 7193 Owner’s Guide |
Correcting Problems
Operator-Correctable Conditions
The following conditions can be corrected generally without calling for service. However, if problems persist, contact your service representative. See “Contacting a Service Representative” on the next page.
Paper Out
Replace the paper roll. Do not operate the printer or host system if the printer runs out of paper. The printer will not operate without paper, but it may continue to accept data from the host system. Because the printer cannot print any transactions, the data may be lost.
See “Loading and Changing Paper” on page 19 for more information. See “Contacting a Service Representative” on the next page.
Knife Failure or Paper Jam
A problem or jam has occurred with the knife. Open the receipt cover and visually inspect the knife inside the cover. Clear any jammed paper you can see. Tear off any excess paper against the tear off blade.
Contact your service representative if this does not resolve the problem. See “Contacting a Service Representative” on the next page.
Receipt Cover Open
Check that the receipt cover is completely closed. You can tell if it is not closed properly if it swings open easily. When closed properly, it requires some exertion to open because of the snug fit.
Service-Related Problems
The following problems may require you to contact your service representative to correct the problem.
Print Head Over/Under Temperature
There is a problem with the temperature of the printhead. It must remain within a certain temperature range to operate properly. This problem will most often occur when the printhead overheats rather than running under temperature.
30 | May 1996 |
