Microsoft 1 Service or Resource Performance Object

Microsoft Exchange 2000 Operations Guide — Version 1.056

Service or Resource Performance Object

Lotus CC Mail MSExchangeCCMC

Lotus Notes Message Center MSExchangeNMC

Service or Resource Performance Object

Message Transfer Agent MSExchangeMTA

Message Transfer Agent Connections MSExchangeMTA Connections

MS Mail Connector Interchange MSExchangeMSMI

Exchange Referral Service MSExchangeSA-RFR

MS Mail Connector Message Transfer Agent MSExchangePCMTA

Name Service Provider Interface (AD Integration) MSExchangeSA-NSPI Proxy

Network News Transfer Protocol Commands NNTP Commands

Network News Transfer Protocol Server NNTP Ser ver

Novell Groupwise Connector MSExchangeGWC

Object Linking and Embedding database events MSExchangeOledb Events

Object Linking and Embedding database resources MSExchangeOledb Resources

Post Office Protocol Version 3 MSExchangePOP3

Service Account MSExchangeSA

Site Replication Service MSExchangeSRS

Simple Mail Transfer Protocol SMTP

Store Driver Exchange Store Driver (Store)

Video Conferencing MSExchangeIPConf

Web Mail MSExchangeWebMail

The following sections describe the counters that are the most important to monitor,categorized by object.

Note: In the following sections, a number of queues are mentioned. Large queue buildup on

any server usually indicates a problem, generally in routing. If you see unusually large queues

for your environment, check your connector.

Contents

Main ii Contents Chapter 1 Introduction 1 Chapter 2 Capacity and Availability Management 11 Change and Configuration Management 37 Chapter 4 Enterprise Monitoring 53 Chapter 5 Protection 71 Chapter 6 Glossary 97 Support 89 Page Page Page Introduction Microsoft Operations Framework (MOF) Page How to Use This Guide Efficiency, Continuity, and Security Figure 1.2 Efficiency Continuity Security Chapter Outlines Planning and Deployment Service Level Agreements Features Performance Recovery Support Related Topics Page Capacity and Availability Management Capacity Management Page Page Availability Management Service Hours Service Availability Minimizing System Failures Decreasing Single Points of Failure Increasing the Reliability of Exchange 2000 Minimizing System Recovery Time Performance Tuning Making Changes to the Registry No Performance Optimizer Optimizable Features Tuning Considerations Upgrading from Exchange 5.5 to Exchange 2000 Tuning the Message Transfer Agent (MTA) Tuning SMTP Transport Mailroot Directory Location SMTP File Handles Page Store and ESE Tuning Online Store Maintenance Online Backups Choosing the Correct Maintenance Strategy Extensible Storage Engine (ESE) Heaps Store-Database Cache Size Page Log Buffers Tuning Active Directory Integration Page Tuning Outlook Web Access (OWA) Page Hardware Upgrades Page Change and Configuration Management Prerequisites Change Management Defining Change Type Step 1 Request for Change Is Submitted to Change Manager Step 2 Change Manager Assesses the RFC Step 3 Change Is Passed to IT Executive Committee for Approval Step 4 Change Is Passed to the Change Advisory Board for Scheduling Step 5 Change Is Passed to the Change Owner Step 6 Change Process Evaluation Minor and Standard Changes Scripting Minor and Standard Changes Security Software Control and Distribution Documentation Configuration Management Tools for Configuration Management Configuration Management and Change Management Configuration Items Page Page Page Defining Configuration Items Configuration Management and Exchange Maintaining the Configuration Management Database Change Management Ownership Security Backup Exchange System Policies Administering System Policies Page Enterprise Monitoring Prerequisites Performance Monitoring System Monitor Exchange 2000 Objects and Counters to Monitor Service or Resource Performance Object Information Store Counters SMTP Server MSExchangeMTA and MSExchangeMTAConnections MSExchangeIM Virtual Servers MSExchangeAL Windows 2000 Objects and Counters to Monitor Table 4.2 Subjects and Associated Objects and Counters Subsystem Object Counter Exchange Comments Subsystem Object Counter Exchange Comments Centralized Monitoring Event Monitoring Event Viewer Log Files Centralized Event Monitoring Availability Monitoring Monitoring and Status Tool Adding Services to the Default Configuration Monitoring Resources Notifications Status Disabling Server Monitoring Centralized Availability Monitoring Client Monitoring Page Page Protection Chapter Start Point Chapter End Point Protection Against Hacking Firewall Operations Maintaining Firewall Availability Ensuring That Only the Correct Traffic Passes Through the Firewall Monitoring Against Hacker Intrusion Dealing With Security Breaches Anti-Virus Measures Staying Current Dealing With Virus Infection Blocking Attachments at the Client Page Disaster Recovery Procedures Backing Up Page Offline Backup Disk Imaging Restoring Recovering Individual Messages Recovering Lost Mailboxes Recovering Exchange Stores and Storage Groups Full Exchange Server Recovery Recovering Exchange After Active Directory Failure Alternate Server Recovery Recovery Testing Page Page Support Providing Support for End Users Reducing End User Support Costs Page Problem Reporting Dealing with User Problems Notifying Users Exchange Problem Management Page Page Glossary