Microsoft 1 Restoring

Chapter 5: Protection 83

Restoring

To ensure a swift restore of Exchange 2000, you will need the following items:

◆Available Hardware.

◆Microsoft Windows 2000 Server and Exchange 2000 Server software, plus any appro-

priate service packs and hot fixes.

◆Any other required Microsoft or third-party software.

◆Full drive backups of the system drives and other logical drives where critical applica-

tions or data are installed.

◆System state backups.

◆Exchange database backups. Along with backups of the information store database,

you may also need backups of ancillary databases such as the SRS databases and KMS

databases.

There are obviously different levels of restore which you may have to perform, varying

from recovering single messages to recovering the Exchange Configuration Database (in

other words recovering Active Directory).

Recovering Individual Messages

Exchange 2000 has a setting to allow deleted item retention time. By default, this is set to

zero. The easiest way of allowing the recovery of individual messages is to increase this

value. While there is backup software available offering individual message recovery, you

may be advised to set a uniform value for mail item retention time and offer that value as

your SLA on message-level retention.

Recovering Lost Mailboxes

Exchange 2000 also has a setting to allow deleted mailbox retention time. The default for

this is set at 30 days (although the policy default is set to zero). When you delete an

Exchange 2000 mailbox, the mailbox contents are no longer immediately deleted from the

information store database. Instead they are preserved for the time you have defined.

During the time that the deleted mailbox is on the disconnected list, you can connect that

mailbox to another user.

þ

To connect an Exchange 2000 mailbox to another user:

1. Start Exchange System Manager.

2. Locate the database that contains the disconnected mailbox, and then click the Mail-

boxes object for the database.

3. If the mailbox is not already marked as disconnected, right-click the Mailboxes object,

and then force the Mailbox Cleanup Agent to run by clicking Run Cleanup Agent.

4. Right-click the disconnected mailbox, and then click Reconnect. A dialog box is

displayed in which you can choose the new mailbox owner.

Contents

Main ii Contents Chapter 1 Introduction 1 Chapter 2 Capacity and Availability Management 11 Change and Configuration Management 37 Chapter 4 Enterprise Monitoring 53 Chapter 5 Protection 71 Chapter 6 Glossary 97 Support 89 Page Page Page Introduction Microsoft Operations Framework (MOF) Page How to Use This Guide Efficiency, Continuity, and Security Figure 1.2 Efficiency Continuity Security Chapter Outlines Planning and Deployment Service Level Agreements Features Performance Recovery Support Related Topics Page Capacity and Availability Management Capacity Management Page Page Availability Management Service Hours Service Availability Minimizing System Failures Decreasing Single Points of Failure Increasing the Reliability of Exchange 2000 Minimizing System Recovery Time Performance Tuning Making Changes to the Registry No Performance Optimizer Optimizable Features Tuning Considerations Upgrading from Exchange 5.5 to Exchange 2000 Tuning the Message Transfer Agent (MTA) Tuning SMTP Transport Mailroot Directory Location SMTP File Handles Page Store and ESE Tuning Online Store Maintenance Online Backups Choosing the Correct Maintenance Strategy Extensible Storage Engine (ESE) Heaps Store-Database Cache Size Page Log Buffers Tuning Active Directory Integration Page Tuning Outlook Web Access (OWA) Page Hardware Upgrades Page Change and Configuration Management Prerequisites Change Management Defining Change Type Step 1 Request for Change Is Submitted to Change Manager Step 2 Change Manager Assesses the RFC Step 3 Change Is Passed to IT Executive Committee for Approval Step 4 Change Is Passed to the Change Advisory Board for Scheduling Step 5 Change Is Passed to the Change Owner Step 6 Change Process Evaluation Minor and Standard Changes Scripting Minor and Standard Changes Security Software Control and Distribution Documentation Configuration Management Tools for Configuration Management Configuration Management and Change Management Configuration Items Page Page Page Defining Configuration Items Configuration Management and Exchange Maintaining the Configuration Management Database Change Management Ownership Security Backup Exchange System Policies Administering System Policies Page Enterprise Monitoring Prerequisites Performance Monitoring System Monitor Exchange 2000 Objects and Counters to Monitor Service or Resource Performance Object Information Store Counters SMTP Server MSExchangeMTA and MSExchangeMTAConnections MSExchangeIM Virtual Servers MSExchangeAL Windows 2000 Objects and Counters to Monitor Table 4.2 Subjects and Associated Objects and Counters Subsystem Object Counter Exchange Comments Subsystem Object Counter Exchange Comments Centralized Monitoring Event Monitoring Event Viewer Log Files Centralized Event Monitoring Availability Monitoring Monitoring and Status Tool Adding Services to the Default Configuration Monitoring Resources Notifications Status Disabling Server Monitoring Centralized Availability Monitoring Client Monitoring Page Page Protection Chapter Start Point Chapter End Point Protection Against Hacking Firewall Operations Maintaining Firewall Availability Ensuring That Only the Correct Traffic Passes Through the Firewall Monitoring Against Hacker Intrusion Dealing With Security Breaches Anti-Virus Measures Staying Current Dealing With Virus Infection Blocking Attachments at the Client Page Disaster Recovery Procedures Backing Up Page Offline Backup Disk Imaging Restoring Recovering Individual Messages Recovering Lost Mailboxes Recovering Exchange Stores and Storage Groups Full Exchange Server Recovery Recovering Exchange After Active Directory Failure Alternate Server Recovery Recovery Testing Page Page Support Providing Support for End Users Reducing End User Support Costs Page Problem Reporting Dealing with User Problems Notifying Users Exchange Problem Management Page Page Glossary