Microsoft Exchange 2000 Operations Guide Version | Microsoft 1

46Microsoft Exchange 2000 Operations Guide — Version 1.0

◆Service Packs

◆Hot fixes

◆Anti-virus software

◆Fax/voice mail Gateways

◆Monitoring software

◆Backup software

◆Network equipment connecting the servers

◆Processes and procedures

◆Documentation

◆Exchange users

◆RFCs

Each configuration item will have attributes associated with it. Take as an example the Exchange software. It will have the following attributes associated with it:

◆A software identifier

◆The RFC identifier that led to the current software version

◆The name of the application (for example, Exchange 2000 or Exchange 2000 Server Enterprise Edition)

◆The version number of the software

◆The date the current version was installed

◆The latest Service Pack installed

◆The latest hot fix installed

◆The vendor who supplied the current software (for example, Microsoft Corporation)

◆The documentation required to support the current version of the software

The number of configuration items depends on the level of granularity you choose when defining them. It is, of course pointless to store configuration items that you will never use. A simple configuration management database will give you much less data to store and so will be much less work to store. However, if you do not have data at a sufficiently granular level, you will limit the effectiveness of the configuration management database.

You can always add more detailed information at a later date, if you want. However, despite the initial pain, you will generally find it better to set your granularity of configura- tion items at the level of the lowest replaceable unit. In terms of servers running Exchange, this would be, for example at the RAID Controller, or network adapter level. For example, this allows you to change every network adapter in every server running Exchange in your organization, and effectively monitor and manage that change.

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Microsoft 1 manual Microsoft Exchange 2000 Operations Guide Version

Contents

Exchange 2000 Operations Guide Version Isbn Contents Change and Configuration Management Enterprise Monitoring Protection SupportGlossary Page Reviewers Content LeadKey Authors ViiPage Introduction Microsoft Operations Framework MOF SLA How to Use This Guide Efficiency, Continuity, and Security Efficiency Continuity Chapter Outlines Capacity and Availability Management Planning and Deployment Protection Service Level Agreements Features Recovery Performance Summary Related TopicsPage Capacity and Availability Management Capacity Management Chapter Sections Capacity and Availability Management Microsoft Exchange 2000 Operations Version Service Hours Availability Management Service Availability Minimizing System Failures Decreasing Single Points of Failure Increasing the Reliability of Exchange Performance Tuning Minimizing System Recovery Time Making Changes to the Registry Optimizable Features No Performance Optimizer Tuning Considerations Tuning the Message Transfer Agent MTAUpgrading from Exchange 5.5 to Exchange Tuning Smtp Transport Mailroot Directory Location Smtp File Handles Hkeylocal Store and ESE Tuning Online Store MaintenanceActive Directory Checking Online Backups Message Deletion and Online Defragmentation Choosing the Correct Maintenance Strategy First Storage Group Extensible Storage Engine ESE Heaps Store-Database Cache Size Microsoft Exchange 2000 Operations Version Tuning Active Directory Integration Log Buffers Type SET Maxactivequeries to 40 and press Enter Tuning Outlook Web Access OWA Setting OWA Properties Hardware Upgrades Page Change and Configuration Management Change Management PrerequisitesDefining Change Type Request for Change Is Submitted to Change Manager Change Manager Assesses the RFC Change Is Passed to IT Executive Committee for Approval Change Is Passed to the Change Owner Change Process Evaluation Minor and Standard Changes Scripting Minor and Standard Changes Security Software Control and DistributionDocumentation Configuration Management Tools for Configuration Management Configuration Management and Change ManagementConfiguration Items Microsoft Exchange 2000 Operations Guide Version Configuration Management Relationships Hardware Server Printer Software Exchange Hotfix Nine Configuration Items with Relationships Between Them Maintaining the Configuration Management Database Defining Configuration ItemsConfiguration Management and Exchange Change Management Ownership Exchange System Policies BackupAdministering System Policies Security Summary Enterprise Monitoring Performance Monitoring System Monitor Exchange 2000 Objects and Counters to Monitor Exipc Service or Resource Performance Object Smtp MSExchangeIS Information Store CountersSmtp Server MSExchangeIS Mailbox and MSExchangeIS Public MSExchangeMTA and MSExchangeMTAConnections Windows 2000 Objects and Counters to Monitor MSExchangeIM Virtual ServersMSExchangeAL Subsystem Object Counter Exchange Comments Subsystem Object Counter Exchange Comments Centralized Monitoring Event Monitoring Event Viewer Log Files Centralized Event Monitoring Adding Services to the Default Configuration Availability MonitoringMonitoring and Status Tool Monitoring Resources Notifications Centralized Availability Monitoring StatusDisabling Server Monitoring Client Monitoring Summary Page Chapter Start Point Chapter End Point Protection Against Hacking Firewall Operations Maintaining Firewall Availability Monitoring Against Hacker Intrusion Source Destination Service Protocol and portAnti-Virus Measures Dealing With Security Breaches Staying Current Dealing With Virus Infection Blocking Attachments at the Client File Extensions and File Types File Extension File Type Disaster Recovery Procedures Backing Up Protection Offline Backup Disk Imaging Restoring Recovering Individual MessagesRecovering Lost Mailboxes To connect an Exchange 2000 mailbox to another user Recovering Exchange Stores and Storage Groups Full Exchange Server Recovery Recovering Exchange After Active Directory Failure Recovery Testing Alternate Server Recovery Summary Page Support Providing Support for End Users Reducing End User Support Costs Support Problem Reporting Dealing with User Problems Notifying Users Exchange Problem Management Support Summary Active Directory Connector ADC Access Control Entry ACEAccess Control List ACL Active Directory Services Interfaces Adsi Adsi Edit Administration groupActiveX Data Objects ADO Asymmetric Cipher Collaboration Data Objects CDO for Windows CiphersClear item Collaboration Data Objects Conference Technology Provider CTP Conferencing Management Service CMSConfiguration Connection Agreement ConfigCA Connection Agreement CA Domain tree DSAccess Domain modeDomain Name Services DNS Domain controller Encryption Exchange Conferencing Services ECSEnterprise Epoxy Extensible Storage Engine ESE also known as JET Event ServiceExipc formerly known as Epoxy Forest also known as enterprise Hash Functions Installable File System IFSGroup Instant Messaging IM Joint Engine Technology JET Internet Messaging Access Protocol version 4 IMAP4Lightweight Directory Access Protocol Ldap Link State Algorithm LSA Messaging Application Programming Interface Mapi Metabase update serviceName Service Provider Interface Nspi Metabase Policy Outlook Web AccessOpaque item Post Office Protocol version 3 POP3 Resource Recipient Update Service RUSRemote Procedure Calls RPC Resource mailbox Routing group Routing Group Connector RGCRouting service Routing Engine Security principal SchemaSecure Hash Algorithm version Simple Message Transfer Protocol Smtp Storage group Site Replication Service SRSSite Consistency Checker SCC also known as the Skcc Store User System attendant120 User Principal Name UPN Web-DAV Web Storage System509