Microsoft 1 Planning and Deployment

Microsoft Exchange 2000 Operations Guide — Version 1.06

◆Availability monitoring

◆Proactive monitoring

◆Availability prediction

Chapter 5 – Protection

To protect your Exchange environment from failure, you need good protection from

intrusion and attack, along with a documented and tested disaster-recovery procedure to

cope with system failure. The chapter shows how to ensure that your server running

Exchange is protected against these eventualities.

This chapter deals with the following:

◆Firewall issues

◆Anti-virus protection

◆Disaster-recovery procedures

◆Recovery testing

◆Backup

◆Restore

Chapter 6 – Support

An effective support environment allows you to deal more efficiently with unforeseen

issues, increasing the reliability of your Exchange environment. This chapter shows how

to manage your support in an Exchange 2000 environment.

This chapter deals with these topics:

◆Helpdesk support

◆Problem management

Planning and Deployment

To make the most out of your Exchange 2000 environment, you should make sure that

your operations are carefully planned and structured. The best way of ensuring that your

operations are efficient is to have operations intrinsically involved in the planning and

deployment phases of Exchange 2000, providing valuable input into those processes.

Many times deployment teams do not involve the operations team in the project until it is

near completion. If you are going to perform successful operations from the outset, you

should make sure that you plan effectively for the operations team to take over the infra-

structure and processes. Making sure that at least one member of operations attends all

planning and deployment meetings will help to ensure that your design and implementa-

tion takes operations needs into account.

Operations procedures need to be defined during the planning and deployment process.

Service level agreements, disaster-recovery documents, and monitoring procedures all need

Contents

Main ii Contents Chapter 1 Introduction 1 Chapter 2 Capacity and Availability Management 11 Change and Configuration Management 37 Chapter 4 Enterprise Monitoring 53 Chapter 5 Protection 71 Chapter 6 Glossary 97 Support 89 Page Page Page Introduction Microsoft Operations Framework (MOF) Page How to Use This Guide Efficiency, Continuity, and Security Figure 1.2 Efficiency Continuity Security Chapter Outlines Planning and Deployment Service Level Agreements Features Performance Recovery Support Related Topics Page Capacity and Availability Management Capacity Management Page Page Availability Management Service Hours Service Availability Minimizing System Failures Decreasing Single Points of Failure Increasing the Reliability of Exchange 2000 Minimizing System Recovery Time Performance Tuning Making Changes to the Registry No Performance Optimizer Optimizable Features Tuning Considerations Upgrading from Exchange 5.5 to Exchange 2000 Tuning the Message Transfer Agent (MTA) Tuning SMTP Transport Mailroot Directory Location SMTP File Handles Page Store and ESE Tuning Online Store Maintenance Online Backups Choosing the Correct Maintenance Strategy Extensible Storage Engine (ESE) Heaps Store-Database Cache Size Page Log Buffers Tuning Active Directory Integration Page Tuning Outlook Web Access (OWA) Page Hardware Upgrades Page Change and Configuration Management Prerequisites Change Management Defining Change Type Step 1 Request for Change Is Submitted to Change Manager Step 2 Change Manager Assesses the RFC Step 3 Change Is Passed to IT Executive Committee for Approval Step 4 Change Is Passed to the Change Advisory Board for Scheduling Step 5 Change Is Passed to the Change Owner Step 6 Change Process Evaluation Minor and Standard Changes Scripting Minor and Standard Changes Security Software Control and Distribution Documentation Configuration Management Tools for Configuration Management Configuration Management and Change Management Configuration Items Page Page Page Defining Configuration Items Configuration Management and Exchange Maintaining the Configuration Management Database Change Management Ownership Security Backup Exchange System Policies Administering System Policies Page Enterprise Monitoring Prerequisites Performance Monitoring System Monitor Exchange 2000 Objects and Counters to Monitor Service or Resource Performance Object Information Store Counters SMTP Server MSExchangeMTA and MSExchangeMTAConnections MSExchangeIM Virtual Servers MSExchangeAL Windows 2000 Objects and Counters to Monitor Table 4.2 Subjects and Associated Objects and Counters Subsystem Object Counter Exchange Comments Subsystem Object Counter Exchange Comments Centralized Monitoring Event Monitoring Event Viewer Log Files Centralized Event Monitoring Availability Monitoring Monitoring and Status Tool Adding Services to the Default Configuration Monitoring Resources Notifications Status Disabling Server Monitoring Centralized Availability Monitoring Client Monitoring Page Page Protection Chapter Start Point Chapter End Point Protection Against Hacking Firewall Operations Maintaining Firewall Availability Ensuring That Only the Correct Traffic Passes Through the Firewall Monitoring Against Hacker Intrusion Dealing With Security Breaches Anti-Virus Measures Staying Current Dealing With Virus Infection Blocking Attachments at the Client Page Disaster Recovery Procedures Backing Up Page Offline Backup Disk Imaging Restoring Recovering Individual Messages Recovering Lost Mailboxes Recovering Exchange Stores and Storage Groups Full Exchange Server Recovery Recovering Exchange After Active Directory Failure Alternate Server Recovery Recovery Testing Page Page Support Providing Support for End Users Reducing End User Support Costs Page Problem Reporting Dealing with User Problems Notifying Users Exchange Problem Management Page Page Glossary