Motorola V400 GSM manual Troubleshooting, Problem Solution

Troubleshooting

Check these questions first if you have problems with your phone. If you need additional help, contact the Motorola Customer Call Center at 1-800-331-6456 (USA) or 1-800-461-4575 (Canada).

Question	Answer
Is your battery	The battery level indicator should
charged? Do	have at least 1 segment showing
you see Ä in	(Å). If it does not, recharge your
the display?	battery as described in your Start
	Here guide.
Do you have a	If necessary, turn off your phone
valid SIM card	and make sure that you have
inserted in	inserted a valid SIM card as
your phone?	described in your Start Here
	guide.
Does the	The signal strength indicator
handset have	should have at least 1 segment
a signal? Do	showing (#). If it does not, move
you see ! in	to an area with a stronger signal
the display?	to use your phone.
Is the earpiece	While on a call, press the upper
volume too	volume key on the side of your
low?	phone.
Is the other	Your phone may be muted. Press
party unable	UNMUTE (+) if necessary to unmute
to hear you?	the phone.
	Also, make sure that your phone’s
	microphone is not blocked by its
	carrying case or a sticker.
Has the phone	Dropping your phone, getting it
been	wet, or using a non-Motorola
damaged,	battery or battery charger can
dropped, or	damage the phone. The phone’s
gotten wet?	limited warranty does not cover
	liquid damage or damage caused
Was a
non-Motorola	from using non-Motorola
battery or	accessories.
battery
charger used?
The following refer to specific problems:
Problem	Solution
My phone was	Report a stolen phone to the
stolen. To	police and to your service provider
whom should I	(the company that sends you your
report this?	monthly wireless service bill).
I forgot my	See your Start Here guide for
password.	information about what to do if you
	forget a code or password.

Problem	Solution
I pressed the	Be sure to press and hold P
power key, but	(power key) until the display
nothing	appears and you hear an alert.
happened.
	This could take several seconds. If
	nothing happens, check that a
	charged battery is installed.
The display	The SIM card may be incorrectly
says:	inserted. Check the SIM card to
Insert SIM Card or	make sure that it is inserted
Check SIM Card	properly as described in your
even though I	Start Here guide.
have inserted
my SIM card in
the phone.
The display	Call your service provider (the
says:	company that sends you your
SIM Blocked. How	monthly wireless service bill) to
do I unblock	obtain the PIN unblocking key
my SIM card?	(PUK) code (see page 41).
The display	Enter the factory-preset unlock
says: Enter	code (1234), or the last 4 digits of
Unlock Code. How	your phone number. If this fails,
do I unlock my	call your service provider (the
phone?	company that sends you your
	monthly wireless service bill).
My phone asks	The application you want is
for an unlock	locked. If you do not know the
code when I	unlock code, see your Start Here
try to open a	guide.
feature.
My phone	If you see { or in the display,	Troubleshooting
does not ring.	then the ringer is turned off. To
	change the ring style, see your
	Start Here guide.
	Also, the ringer may be set to Silent
	even though your phone is set to
	an audible ring style. To set an
	audible alert, see your Start Here
	guide.
I tried to place	Your call did not reach the
a call and	wireless system. You may have
heard an	dialed the number too soon after
alternating	turning the phone on. Wait until
high/low tone.	the display shows the name of
	your service provider before
	making a call.

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