Answer Schedule Override
Answer Schedule Override
Description
Enables an alternate greeting and alternate dialing options for callers.
Answer Schedule Override provides alternate answering for Automated Attendant calls. When enabled, Answer Schedule Override sends calls to the specified Override Mailbox. The Override Mailbox can be an Announcement, Call Routing, or Subscriber mailbox. You can use Answer Schedule Override to provide holiday and bad weather closing announcements, for example. Enable override when you want callers to hear the special announcements; disable override to have the Automated Attendant answer normally. You can enable Answer Schedule Override from system programming or from the System Administrator Mailbox.
❥If the Override Mailbox is an Announcement Mailbox, the outside caller will hear the recorded announcement. Depending on how the Announcement Mailbox is programmed, IntraMail will then hang up, reroute the call, or provide additional dialing options.
❥If the Override Mailbox is a Call Routing Mailbox, the outside caller will hear the instruction menu and can dial any options allowed by the associated Dial Action Table.
❥If the Override Mailbox is a Subscriber Mailbox, the outside caller hears the mailbox greeting (if recorded) and can leave a message.
Operation
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| Enabling Answer Schedule Override | |
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| [Super Display Soft Key] - [Keyset Soft Key] | |
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Log onto System Administrator’s Mailbox. |
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SA (72) Access System Administrator options. | |||
[System Admin] - [N/A] |
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O (6) | Access Answer Schedule Override. | ||
| [Answer Schedule] - [N/A] |
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| Enter the number of the Answer Table you want to override. | ||
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| • You go to the Answer Schedule Override Menu. | |
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| O (6) | Turn Answer Schedule Override on or off. |
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| [On] - [On] |
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| [Off] - [Off] |
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| C (2) | Select the Override Mailbox. |
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| [Mailbox] - [MBOX] |
Enter the Override Mailbox number.
•The Override Mailbox can be an Announcement, Call Routing, or Subscriber Mailbox.
•If you make an incorrect entry, you back up to the previous step.
#Go back to the Answer Schedule Override
Menu without entering an Override Mailbox.
[Exit] - [Exit]
0Plays Answer Schedule Override Menu Help message.
#Go back to the System Administrator Menu.
[Exit] - [Exit]
#Go back to the System Administrator Menu.
[Exit] - [Exit]
#Go back to the Main Menu.
[Exit] - [Exit]
0Plays Help message.
Features | IntraMail |
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DSX Feature Handbook | IntraMail Features ◆ 17 |
