Directory Dialing Mailbox Routing Options | NEC 1093098 guide

Directory Dialing

Dialing Options Available when more than one Employee has the Entered Name

If the name the caller enters is used by more than one employee, IntraMail lets the caller select the employee to which they want to talk. The caller can dial 1, 2 or 3 to select the employee from the ﬁrst three name matches, or dial 4 to hear additional name matches.

❥By default, the caller can also dial * to make a new entry or dial # to return to the Automated Attendant.

❥If a Next Call Routing Mailbox is speciﬁed, the caller can also dial * to make a new entry, dial 0 to follow the 0 action of the Next Call Routing Mailbox, or dial # to route directly to the Next Call Routing Mailbox.

Directory Dialing Mailbox Routing Options

(Options available after a name is entered)

Dialed Digit	Next Call Routing Mailbox Setting	Action


1-3	N/A	Route to the respective extension from the list of up to three
		announced matches.

4	N/A	If more than three matches for the entered name are found, provides
		access to the next set of three matches.

5-9	N/A	Plays “That is an invalid entry” and repeats the list of announced
		matches each time the caller dials the digit.

0	UND (Not assigned)	Plays “That is an invalid entry” and repeats the list of announced
		matches each time the caller dials the digit.

	1-16 (valid Call Routing Mail-	Caller routes according to the 0 action of the Next Call Routing Mail-
	box)	box’s Dial Action Table.

*	N/A	Repeats the Directory Dialing Message (to make a new name entry)
		each time the caller dials the digit.

#	UND (Not assigned)	Routes to the Automated Attendant (i.e., back to the Call Routing
		Mailbox that initially answered the call).

	1-16 (valid Call Routing Mail-	Routes to the Next Call Routing Mailbox and plays that mailbox’s
	box)	Instruction Menu.

Timeout	UND (Not assigned)	Repeats the list of announced matches (up to two times). If no
		response, repeats the Directory Dialing Message (to make a new
		name entry) up to three times and then hangs up.

Features	IntraMail

DSX Feature Handbook

IntraMail Features ◆ 45

Image 49

NEC 1093098 manual Directory Dialing Mailbox Routing Options

Contents

IntraMail Feature Handbook NEC Unified Solutions, Inc Table of Contents Ii Table of Contents You see DSX-nn Introduction DSX Dial Codes by Feature Page 1 ChartsWhen you are Intercom + #11 or # Charts Button Display Telephone Introduction Telephone Illustrations Button Display Telephone Speed Dial Bin keys Feature keys Button Super Display Telephone Introduction Calls Button DSS Console Telephone Illustrations With IntraMail Installed Without IntraMail Installed IntraMail Feature Glossary Call Routing Mailbox Name DescriptionCall Screening Caller ID and Voice Mail Guest Mailbox Instruction Menu Name Getting Recorded Help DescriptionLeaving a Message Listening to Messages Log Onto Voice Mail Mailbox Name Mailbox Options Menu Make Call Message Listen ModeMessage Count Display Message Delete See Volume Control with Voice Mail page 88 for Transfer to a Mailbox Volume Control with Voice MailSee Time and Date with Voice Mail page 84 for Play a pre-recorded announcement to callers Announcement MailboxRecording an Announcement Mailbox Message See Announcement Mailbox Announcement Message Enabling Answer Schedule Override Answer Schedule Override Answer Tables To activate or cancel Personal Answering Machine Emulation Using Personal Answering Machine EmulationAnswering Machine Emulation Auto Attendant Do Not Disturb Access the Mailbox Greeting options Handling Partially Reviewed Messages Auto Erase or Save Automatically hear the time and date a message was left Auto Time StampTurning Auto Time Stamp On or Off Automated Attendant Using the Automated Attendant For the outside caller Automated Attendant, Built-In #AG Automated Attendant Transfer Automatic Routing for Rotary Dial Callers Routing Mailbox Bilingual Voice PromptsOutside Line Station Mailbox An extension user can forward their calls to their mailbox Call Forward to a MailboxCaller hears, That is an invalid entry , To activate Call Forwarding Activating or Canceling Call Forward to your Mailbox Recording an Instruction Menu for a Call Routing Mailbox Call Routing Mailbox Call Screening and Group Mailboxes Call ScreeningAutomatic Call Screening Manual Call Screening Operation To use another feature or process another callTo intercept the call and stop recording the message To turn Automatic Call Screening on or off Automatic Call Screening Operation Caller ID and Voice Mail Automated Attendant Transfer Calling the Automated AttendantNext Call Routing Mailbox Centrex Transfer Conversation Record Key for a Co-worker’s Mailbox Conversation Record Conversation Record User Programmable Feature Deﬁnes the dialing options for Automated Attendant callers Dial Action Table Directory Dialing Recording a Directory Dialing Message Using Directory Dialing To use Directory Dialing Dialing Options Available while Entering a Name TimeoutDirectory Dialing Mailbox Name Entry Options Directory Dialing Mailbox Routing Options Erasing All Messages in a Subscriber Mailbox Erasing All Messages Exit your mailbox by dialing a code or by hanging up Exiting a MailboxTo exit your mailbox To exit and immediately return to your mailbox External Transfer Request help from the IntraMail voice prompts Getting Recorded Help Multiple Greetings GreetingRemote Greetings Turn Auto Attendant Do Not Disturb off or on Guest Mailbox Accessing a Guest MailboxTo log onto a Guest Mailbox Logging Onto a Guest Mailbox from the Automated Attendant Instruction Menu Additional Options While Leaving a Message Leaving a MessageDialing Options While Leaving a Message An invalid entry , To leave a message in a mailbox from outside the company Listening to Messages See Message Listen ModeMessage Listen Options See Time and Date with Voice Mail Super Display Telephone Display while Listening to a Message Button and 34-Button Display Local On-site Logon Log Onto Voice MailRemote Log On To log onto your Subscriber Mailbox Logging Onto Your Mailbox Recording Your Mailbox Name Mailbox Name Erase the mailbox name Mailbox Options Menu Accessing the Mailbox Options MenuSee Mailbox Security Code Delete Deleting a Mailbox Security Code Mailbox Security Code Delete Mailbox Main Menu Main Menu Accessing the Mailbox Main Menu Make Call Using Make Call from your Mailbox Message Count Display Operation is automatic Deleting a Message Message Delete Forwarding a Message Message Forward Message Listen Mode How Message Notiﬁcation Works to Normal Telephone Numbers Message NotiﬁcationHow Message Notiﬁcation Works to Digital Pager Numbers Back up to the previous level without changing your entry Setting Up Message Notiﬁcation Page 1 Setting Up Message Notiﬁcation Page 2 Recording the Message On Hold Message On Hold Message Playback Direction Message Reply Next Call Routing Mailbox Recording Options Record and Send a MessageRecord and Send a Message Security Code System Administrator Options System AdministratorOption Description For more, see Turn to System Administrator Options page 82 for more Accessing the System Administrator Options Set the system time and date Time and Date with Voice MailHearing the Current Time and Date Time and Date Stamp with Caller ID Time and Date StampHearing the Time and Date a Message was Left Transfer Message Handling Transfer to a MailboxTransferring Calls to a Mailbox Method B Transfer without ﬁrst ringing Press Transfer Method D Using a Hotline key Method C Using a Call Coverage key Press Transfer Volume Control Volume Control with Voice Mail