Call Forward to a Mailbox | NEC 1093098 guide

Call Forward to a Mailbox

Call Forward to a Mailbox

Description

An extension user can forward their calls to their mailbox.

A subscriber can easily forward calls to their Subscriber Mailbox. Instead of dialing an extension as the for- warding destination, the user just presses their V-MAILkey instead. With Call Forward to a Mailbox, the sub- scriber is assured that their calls don’t get forgotten when they are busy or unavailable. Unlike with Extension Hunting to Voice Mail, forwarding lets the subscriber choose when and how they want their unan- swered calls to go to voice mail (rather than have the telephone system reroute their calls automatically).

Call Forwarding a Subscriber’s Direct Inward Line to their Mailbox

The following table describes how IntraMail handles a subscriber’s Direct Inward Line when it is Call For- warded to their mailbox. The routing occurs when the caller dials a digit while listening to the recorded or default mailbox greeting.

Dialing Options while Listening to a Subscriber Mailbox Greeting

Next Call	Dialing Option	Digit	Action
Routing Mailbox		Dialed

Undeﬁned	No	0	Caller hears, “That is an invalid entry,” and
			the greeting repeats, and the caller is
		1-9	the greeting repeats, and the caller is
		1-9	prompted to leave a message.
			prompted to leave a message.

		#	IntraMail hangs up.

		*	Caller skips greeting and can immediately
			start recording.


1-16 (valid Call	No	0	Caller follows 0 action in Next Call Routing
Routing Mailbox)			Mailbox.

		1-9	Caller hears, “That is an invalid entry,” the
			greeting repeats, and the caller is prompted to
			leave a message.

		#	Caller routes to the Next Call Routing Mail-
			box and hears its Instruction Menu.

		*	Caller skips greeting and can immediately
			start recording.


1-16 (valid Call	Yes	0	Caller follows key’s action in Next Call Rout-
Routing Mailbox)			ing Mailbox.
Routing Mailbox)		1-9	ing Mailbox.
		1-9

		#	Caller routes to the Next Call Routing Mail-
			box and hears its Instruction Menu.

		*	Caller skips greeting and can immediately
			start recording.

30 ◆ IntraMail Features

DSX Feature Handbook

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NEC 1093098 manual Call Forward to a Mailbox, An extension user can forward their calls to their mailbox

Contents

IntraMail Feature Handbook NEC Unified Solutions, Inc Table of Contents Ii Table of Contents Introduction You see DSX-nn When you are ChartsDSX Dial Codes by Feature Page 1 Intercom + #11 or # Charts Telephone Illustrations Button Display Telephone Introduction Speed Dial Bin keys Feature keys Button Display Telephone Calls Button Super Display Telephone Introduction Button DSS Console Telephone Illustrations Without IntraMail Installed With IntraMail Installed IntraMail Feature Glossary Call Screening Name DescriptionCall Routing Mailbox Caller ID and Voice Mail Leaving a Message Listening to Messages Log Onto Voice Mail Name Getting Recorded Help DescriptionGuest Mailbox Instruction Menu Mailbox Name Mailbox Options Menu Message Count Display Message Listen ModeMake Call Message Delete See Volume Control with Voice Mail page 88 for Transfer to a Mailbox Volume Control with Voice MailSee Time and Date with Voice Mail page 84 for Play a pre-recorded announcement to callers Announcement MailboxRecording an Announcement Mailbox Message Announcement Message See Announcement Mailbox Answer Schedule Override Enabling Answer Schedule Override Answer Tables To activate or cancel Personal Answering Machine Emulation Using Personal Answering Machine EmulationAnswering Machine Emulation Auto Attendant Do Not Disturb Access the Mailbox Greeting options Auto Erase or Save Handling Partially Reviewed Messages Automatically hear the time and date a message was left Auto Time StampTurning Auto Time Stamp On or Off Using the Automated Attendant For the outside caller Automated Attendant Automated Attendant, Built-In #AG Automated Attendant Transfer Automatic Routing for Rotary Dial Callers Outside Line Bilingual Voice PromptsRouting Mailbox Station Mailbox An extension user can forward their calls to their mailbox Call Forward to a MailboxCaller hears, That is an invalid entry , Activating or Canceling Call Forward to your Mailbox To activate Call Forwarding Call Routing Mailbox Recording an Instruction Menu for a Call Routing Mailbox Call Screening and Group Mailboxes Call ScreeningAutomatic Call Screening Manual Call Screening Operation To use another feature or process another callTo intercept the call and stop recording the message Automatic Call Screening Operation To turn Automatic Call Screening on or off Caller ID and Voice Mail Automated Attendant Transfer Calling the Automated AttendantNext Call Routing Mailbox Centrex Transfer Conversation Record Conversation Record Key for a Co-worker’s Mailbox User Programmable Feature Conversation Record Dial Action Table Deﬁnes the dialing options for Automated Attendant callers Directory Dialing Using Directory Dialing To use Directory Dialing Recording a Directory Dialing Message Dialing Options Available while Entering a Name TimeoutDirectory Dialing Mailbox Name Entry Options Directory Dialing Mailbox Routing Options Erasing All Messages Erasing All Messages in a Subscriber Mailbox To exit your mailbox Exiting a MailboxExit your mailbox by dialing a code or by hanging up To exit and immediately return to your mailbox External Transfer Getting Recorded Help Request help from the IntraMail voice prompts Multiple Greetings GreetingRemote Greetings Turn Auto Attendant Do Not Disturb off or on To log onto a Guest Mailbox Accessing a Guest MailboxGuest Mailbox Logging Onto a Guest Mailbox from the Automated Attendant Instruction Menu Dialing Options While Leaving a Message Leaving a MessageAdditional Options While Leaving a Message An invalid entry , To leave a message in a mailbox from outside the company Message Listen Options See Message Listen ModeListening to Messages See Time and Date with Voice Mail Telephone Display while Listening to a Message Super Display Button and 34-Button Display Local On-site Logon Log Onto Voice MailRemote Log On Logging Onto Your Mailbox To log onto your Subscriber Mailbox Mailbox Name Recording Your Mailbox Name Erase the mailbox name Mailbox Options Menu Accessing the Mailbox Options MenuSee Mailbox Security Code Delete Mailbox Security Code Delete Deleting a Mailbox Security Code Main Menu Mailbox Main Menu Accessing the Mailbox Main Menu Using Make Call from your Mailbox Make Call Message Count Display Operation is automatic Message Delete Deleting a Message Message Forward Forwarding a Message Message Listen Mode How Message Notiﬁcation Works to Normal Telephone Numbers Message NotiﬁcationHow Message Notiﬁcation Works to Digital Pager Numbers Setting Up Message Notiﬁcation Page 1 Back up to the previous level without changing your entry Setting Up Message Notiﬁcation Page 2 Message On Hold Recording the Message On Hold Message Playback Direction Message Reply Next Call Routing Mailbox Recording Options Record and Send a MessageRecord and Send a Message Security Code System Administrator Options System AdministratorOption Description For more, see Accessing the System Administrator Options Turn to System Administrator Options page 82 for more Set the system time and date Time and Date with Voice MailHearing the Current Time and Date Time and Date Stamp with Caller ID Time and Date StampHearing the Time and Date a Message was Left Transferring Calls to a Mailbox Transfer to a MailboxTransfer Message Handling Method B Transfer without ﬁrst ringing Press Transfer Method C Using a Call Coverage key Press Transfer Method D Using a Hotline key Volume Control with Voice Mail Volume Control