NEC 1093098 Transfer to a Mailbox, Transfer Message Handling, Transferring Calls to a Mailbox

Transfer to a Mailbox

Transfer to a Mailbox

Description

An extension user can transfer their active call to a co-worker’s mailbox.

An extension user can transfer their active call to a co-worker’s mailbox. This lets the caller leave a personal message for the co-worker. Transfer to a Mailbox is one of the big conveniences of IntraMail since the caller can state their business and not have to call back later. It saves the caller time and cuts down on unnecessary telephone system call processing. Transfer to a Mailbox is frequently used by attendants and receptionists as well as other co-workers.

Transfer Message Handling

When the transferring extension leaves a message before hanging up (which could occur if the destination’s calls are forwarded to voice mail), the system will record two separate messages. One message will be from the transferring extension; the other from the transferred caller. Each message has the correct Caller ID assigned.

Additionally, if a caller is transferred to an extension and Voice Mail picks up, the caller will hear the entire greeting for the called extension’s mailbox. The greeting will restart as soon as the system connects the caller to the Transfer destination’s mailbox.

Operation

	Transferring Calls to a Mailbox	In these instructions:
		[Super Display Soft Key]
		[Keyset Soft Key]
To Transfer your active call to a mailbox:
Method A (Ring first, then Transfer)
1.	Press TRANSFER.
2.	Dial the number of the mailbox to receive the Transfer.
	• You can optionally press the DSS key for your co-worker.
	• To transfer the call to your own mailbox, dial your extension number.
3.	Press V-MAILand hang up.
	• Voice mail will prompt your caller to leave a message.
	• The caller will hear the entire mailbox greeting after the Transfer goes through.
4.	Press SPEAKER to hang up.
	• To transfer a call to a co-worker’s mailbox from a single line telephone, use the following procedure:
	Hookflash + Dial *8 + Dial the co-worker’s mailbox + Hang up.
Method B (Transfer without first ringing)
1.	Press TRANSFER.
2.	Press V-MAIL.
3.	Dial the number of the mailbox to receive the Transfer.
	• You can optionally press the DSS key for your co-worker.
	• Voice mail will prompt your caller to leave a message.
	• The caller will hear the entire mailbox greeting after the Transfer goes through.
4.	Press SPEAKER to hang up.

86 ◆ IntraMail Features DSX Feature Handbook