Calling the Automated Attendant | NEC 1093098 instruction

Calling the Automated Attendant

Calling the Automated Attendant

Description

Outside callers can return to the Automated Attendant for additional dialing options.

Automated Attendant callers can use various IntraMail features and then return to the Automated Attendant for additional dialing options. This lets the caller dial other extensions, leave messages for co-workers, or use other Automated Attendant features. The features below describe several ways to return to the Auto- mated Attendant.

❥Automated Attendant Transfer (page 27)

An extension user can transfer their outside call to the Automated Attendant so the outside caller can use the Automated Attendant dialing options.

❥Next Call Routing Mailbox (page 79)

The Next Call Routing Mailbox provides callers with additional dialing options after they leave a mes- sage in a mailbox (depending on the setting of the Dialing Option).

Operation

Turn to Automated Attendant Transfer (page 27) and Next Call Routing Mailbox (page 79).

Features	IntraMail

DSX Feature Handbook

IntraMail Features ◆ 37

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NEC 1093098 manual Calling the Automated Attendant, Automated Attendant Transfer, Next Call Routing Mailbox

Contents

IntraMail Feature Handbook NEC Unified Solutions, Inc Table of Contents Ii Table of Contents You see DSX-nn Introduction DSX Dial Codes by Feature Page 1 ChartsWhen you are Intercom + #11 or # Charts Button Display Telephone Introduction Telephone Illustrations Button Display Telephone Speed Dial Bin keys Feature keys Button Super Display Telephone Introduction Calls Button DSS Console Telephone Illustrations With IntraMail Installed Without IntraMail Installed IntraMail Feature Glossary Call Routing Mailbox Name DescriptionCall Screening Caller ID and Voice Mail Guest Mailbox Instruction Menu Name Getting Recorded Help DescriptionLeaving a Message Listening to Messages Log Onto Voice Mail Mailbox Name Mailbox Options Menu Make Call Message Listen ModeMessage Count Display Message Delete See Time and Date with Voice Mail page 84 for Transfer to a Mailbox Volume Control with Voice MailSee Volume Control with Voice Mail page 88 for Recording an Announcement Mailbox Message Announcement MailboxPlay a pre-recorded announcement to callers See Announcement Mailbox Announcement Message Enabling Answer Schedule Override Answer Schedule Override Answer Tables Answering Machine Emulation Using Personal Answering Machine EmulationTo activate or cancel Personal Answering Machine Emulation Auto Attendant Do Not Disturb Access the Mailbox Greeting options Handling Partially Reviewed Messages Auto Erase or Save Turning Auto Time Stamp On or Off Auto Time StampAutomatically hear the time and date a message was left Automated Attendant Using the Automated Attendant For the outside caller Automated Attendant, Built-In #AG Automated Attendant Transfer Automatic Routing for Rotary Dial Callers Routing Mailbox Bilingual Voice PromptsOutside Line Station Mailbox Caller hears, That is an invalid entry , Call Forward to a MailboxAn extension user can forward their calls to their mailbox To activate Call Forwarding Activating or Canceling Call Forward to your Mailbox Recording an Instruction Menu for a Call Routing Mailbox Call Routing Mailbox Automatic Call Screening Call ScreeningCall Screening and Group Mailboxes To intercept the call and stop recording the message To use another feature or process another callManual Call Screening Operation To turn Automatic Call Screening on or off Automatic Call Screening Operation Caller ID and Voice Mail Next Call Routing Mailbox Calling the Automated AttendantAutomated Attendant Transfer Centrex Transfer Conversation Record Key for a Co-worker’s Mailbox Conversation Record Conversation Record User Programmable Feature Deﬁnes the dialing options for Automated Attendant callers Dial Action Table Directory Dialing Recording a Directory Dialing Message Using Directory Dialing To use Directory Dialing Directory Dialing Mailbox Name Entry Options TimeoutDialing Options Available while Entering a Name Directory Dialing Mailbox Routing Options Erasing All Messages in a Subscriber Mailbox Erasing All Messages Exit your mailbox by dialing a code or by hanging up Exiting a MailboxTo exit your mailbox To exit and immediately return to your mailbox External Transfer Request help from the IntraMail voice prompts Getting Recorded Help Remote Greetings GreetingMultiple Greetings Turn Auto Attendant Do Not Disturb off or on Guest Mailbox Accessing a Guest MailboxTo log onto a Guest Mailbox Logging Onto a Guest Mailbox from the Automated Attendant Instruction Menu Additional Options While Leaving a Message Leaving a MessageDialing Options While Leaving a Message An invalid entry , To leave a message in a mailbox from outside the company Listening to Messages See Message Listen ModeMessage Listen Options See Time and Date with Voice Mail Super Display Telephone Display while Listening to a Message Button and 34-Button Display Remote Log On Log Onto Voice MailLocal On-site Logon To log onto your Subscriber Mailbox Logging Onto Your Mailbox Recording Your Mailbox Name Mailbox Name Erase the mailbox name See Mailbox Security Code Delete Accessing the Mailbox Options MenuMailbox Options Menu Deleting a Mailbox Security Code Mailbox Security Code Delete Mailbox Main Menu Main Menu Accessing the Mailbox Main Menu Make Call Using Make Call from your Mailbox Message Count Display Operation is automatic Deleting a Message Message Delete Forwarding a Message Message Forward Message Listen Mode How Message Notiﬁcation Works to Digital Pager Numbers Message NotiﬁcationHow Message Notiﬁcation Works to Normal Telephone Numbers Back up to the previous level without changing your entry Setting Up Message Notiﬁcation Page 1 Setting Up Message Notiﬁcation Page 2 Recording the Message On Hold Message On Hold Message Playback Direction Message Reply Next Call Routing Mailbox Record and Send a Message Record and Send a MessageRecording Options Security Code Option Description For more, see System AdministratorSystem Administrator Options Turn to System Administrator Options page 82 for more Accessing the System Administrator Options Hearing the Current Time and Date Time and Date with Voice MailSet the system time and date Hearing the Time and Date a Message was Left Time and Date StampTime and Date Stamp with Caller ID Transfer Message Handling Transfer to a MailboxTransferring Calls to a Mailbox Method B Transfer without ﬁrst ringing Press Transfer Method D Using a Hotline key Method C Using a Call Coverage key Press Transfer Volume Control Volume Control with Voice Mail