6-20Troubleshooting

Troubleshooting

This section describes what you should do when a trouble occurs in the product.

Problems with NEC EXPRESSBUILDER

When the server is not booted from the NEC EXPRESSBUILDER CD-ROM, check the following: Did you set the NEC EXPRESSBUILDER CD-ROM during POST and restart the server?

→If you do not set the NEC EXPRESSBUILDER CD-ROM during POST and restart the server, an error message will appear or the OS will boot.

Is BIOS configuration correct?

→The boot device order may be specified with the BIOS setup utility of the server. Use the BIOS setup utility to change the boot device order to boot the system from the CD-ROM drive first.

<Menu to check: [Boot]>

When an error occurs while the NEC EXPRESSBUILDER is in progress, the following message appears. After this message appears, check the error and take the appropriate corrective action according to the error codes listed in the table below.

Message

Cause and Remedy

This machine is not supported.

This NEC EXPRESSBUILDER version is

 

not designed for this server. Execute the

 

NEC EXPRESSBUILDER on the compliant

 

server.

NvRAM access error

An access to the nonvolatile memory

 

(NvRAM) is not acceptable.

Hard disk access error

The hard disk is not connected or it is failed.

 

Check whether the hard disk is correctly

 

connected.

An error message will also be displayed when an error was detected during system diagnosis. Take a note or print the error message displayed, and contact your sales agent.