Troubleshooting
Problems with NEC ESMPRO Setup
A menu which cannot be chosen with a setup main menu.
→The available menus vary depending on the OS types. (The menus that cannot be installed are displayed in gray.)
Stop the setup of NEC ESMPRO Agent on the way.
→If you click [Cancel] during the setup, the message asking whether to stop or not to stop the installation will appear. You can stop the installation by clicking [Stop] (the main menu remains displayed). However, the file having been setup halfway will not be deleted.
The following message was displayed during the setup of NEC ESMPRO Agent.
NEC ESMPRO Agent already installed
→If NEC ESMPRO Agent is already installed, the [NEC ESMPRO Agent already installed] dialog box appears. Clicking [Update] and then [Next] will erase the old agent and install the NEC ESMPRO Agent anew.
Start the uninstallation of NEC ESMPRO Agent after the system is started completely.
→If NEC ESMPRO Agent is uninstalled just after the system startup, the setup program may freeze displaying the [Service Being Deleted…] dialog box. Shutdown the system by using Task Manager or other operation. Then uninstall NEC ESMPRO Agent after the system is started completely.
*For installation procedure and detailed explanations on NEC ESMPRO Manager, refer to the online document in the NEC EXPRESSBUILDER