Troubleshooting | NETGEAR FWG114P v2 specification

Reference Manual for the ProSafe Wireless 802.11g Firewall/Print Server Model FWG114P v2

11-8	Troubleshooting

201-10301-02, May 2005

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NETGEAR FWG114P v2 manual Troubleshooting

Contents

201-10301-02, May Trademarks Statement of ConditionsFCC Caution EN 55 022 Declaration of Conformance Bestätigung des Herstellers/Importeurs Certificate of the Manufacturer/ImporterVoluntary Control Council for Interference Vcci Statement 201-10301-02, May Contents Chapter Wireless Configuration Chapter Firewall Protection Content Filtering Chapter Virtual Private Networking Chapter Advanced Configuration Appendix C Preparing Your Network Appendix D Firewall Log Formats Appendix F Virtual Private Networking Glossary Xiv Contents Chapter About This Manual Audience, Scope, Conventions, and FormatsTypographical Conventions Manual Scope How to Use This Manual How to Print this Manual Printing a Page in the Html ViewPrinting a Chapter Printing the Full Manual About This Manual Key Features of the FWG114P Chapter Introduction 802.11g and 802.11b Wireless Networking Flash memory for firmware upgrade NAT off classical routingFull Routing on Both the Broadband and Serial Ports Wireless Multimedia WMM Support Powerful, True Firewall with Content FilteringVirtual Private Networking Security Autosensing Ethernet Connections with Auto Uplink Extensive Protocol Support Easy Installation and Management Netgear Related Products Package Contents FWG114P v2 Rear Panel LED Descriptions Router to a broadband modem Introduction Connecting the FWG114P v2 to the Internet Computer Network Configuration RequirementsWhat You Will Need Before You Begin Cabling and Computer Hardware Requirements Internet Configuration Requirements Where Do I Get the Internet Configuration Parameters? Record Your Internet Connection Information Connecting the FWG114P v2 Wireless Firewall/Print Server Verify That Basic Requirements Are Met Local Port It starts automatically Verify the connections to the firewall LOG in to the Wireless FIREWALL/PRINT Server Login Result RUN the Setup Wizard to Connect to the Internet Basic Setup Troubleshooting Tips FWG114P v2 Setup Wizard Auto DetectionMake sure the network settings of the computer are correct Be sure to restart your network in the correct sequence Wizard-Detected Login Account Setup Setup Wizard menu for PPPoE login accounts Connecting the FWG114P v2 to the Internet Wizard-Detected Dynamic IP Account Setup 10 Setup Wizard menu for Dynamic IP address Wizard-Detected Fixed IP Account Setup 11 Setup Wizard menu for Fixed IP address Configure the Serial Port of the Firewall Connect the Firewall to your Isdn or dial-up modem 12 Serial Internet Connection configuration menu Testing Your Internet Connection Connect to the Internet to test your configuration Manually Configuring Your Internet Connection 13 Browser-based configuration Basic Settings menu How to Manually Configure the Primary Internet Connection Connecting the FWG114P v2 to the Internet Chapter Wireless Configuration Observing Performance, Placement, and Range Guidelines Implementing Appropriate Wireless Security FWG114P v2 wireless data security options Understanding Wireless Settings Wireless Settings menu Wireless Network. The station name of the FWG114P Wireless Access PointWireless Card Access List Security Options Default Factory Settings Feature Default Factory Settings Ssid Netgear Before You Change the Ssid and WEP Settings AuthenticationWPA or WPA2 Radius Settings WEP Encryption Keys How to Set Up and Test Basic Wireless Connectivity How to Restrict Wireless Access by MAC Address Wireless Station Access menu How to Configure WEP To configure WEP data encryption, follow these steps Click Wireless Settings in the main menu of the FWG114P Wireless Settings menu WEP How to Configure WPA with Radius Wireless Settings menu WPA with Radius How to Configure WPA2 with Radius Wireless Settings menu WPA2 with Radius How to Configure WPA and WPA2 with Radius Wireless Settings menu WPA and WPA2 with Radius How to Configure WPA-PSK Wireless Settings menu WPA-PSK How to Configure WPA2-PSK 10 Wireless Settings menu WPA2-PSK How to Configure WPA-PSK and WPA2-PSK 11 Wireless Settings menu WPA-PSK and WPA2-PSK Chapter Serial Port Configuration ModemAuto-Rollover Dial-in Configuring a Serial Port Modem Basic Requirements for Serial Port Modem ConfigurationHow to Configure a Serial Port Modem Configuring Auto-Rollover How to Configure Auto-RolloverBasic Requirements for Auto-Rollover Configuring Dial-in on the Serial Port Auto-Rollover configuration menu How to Configure Dial-in Basic Requirements for Dial-in Configuring LAN-to-LAN Settings How to Configure LAN-to-LAN ConnectionsBasic Requirements for LAN-to-LAN Connections LAN-to-LAN configuration menu Serial Port Configuration Chapter Firewall Protection Content Filtering Firewall Protection and Content Filtering OverviewUsing the Block Sites Menu to Screen Content Block Sites menu Services and Rules Regulate Inbound and Outbound Traffic Defining a ServiceThese steps are discussed below Using Inbound/Outbound Rules to Block or Allow Services Rules menu Examples of Using Services and Rules to Regulate Traffic Inbound Rules Port Forwarding Example Port Forwarding to a Local Public Web Server This rule is shown in Figure Rule example Videoconference from Restricted Addresses Outbound Rules Service Blocking or Port Filtering Service example port forwarding for VPN when NAT is Off Other Rules Considerations Rule example Blocking Instant Messenger Order of Precedence for Rules Rules Menu Options Using a Schedule to Block or Allow Content or Traffic Schedule menu Setting the Time Zone Getting E-Mail Notifications of Event Logs and Alerts E-mail menu Firewall Protection and Content Filtering Viewing Logs of Web Access or Attempted Web Access 10 Logs menu What to Include in the Event Log Log action buttons are described in TableLog action buttons Firewall Protection and Content Filtering Chapter Print Server Printing OptionsFWG114P v2 supports these methods for printing For Macintosh computers LPR printing For Windows XP and 2000, Use TCP/IP LPR Printing Click Add a printer. Click Next to proceedPort Complete the Add Standard TCP/IP Printer Port Wizard Add Printer Wizard Install Printer Software Print Server For Windows 95/98/Me, Use the Netgear Printer Port Driver Set up the Netgear printer port driver Print Server Printing from the Macintosh Windows Printer Port Management Print Port Configuration menu Troubleshooting the Print Server Windows Add Printer Wizard Windows Printer Properties Print Server Print Server Overview of FWG114P v2 Policy-Based VPN Configuration Chapter Virtual Private Networking Using Policies to Manage VPN Traffic Using Automatic Key Management IKE Policies’ Automatic Key and Authentication Management IKE Policy Configuration Menu IKE Policy Configuration Fields Field Description General Field Description Remote VPN Policy Configuration for Auto Key Negotiation VPN Auto Policy Menu VPN Auto Policy Configuration Fields VPN Auto Policy fields are defined in the following table Authenticating Header AH VPN Policy Configuration for Manual Key Exchange Netbios Enable VPN Manual Policy Menu VPN Manual Policy Configuration Fields VPN Manual Policy fields are defined in the following table Value in its Authentication Algorithm Key In field Value in its Encryption Algorithm Key Out field Certificate Revocation List CRL Walk-Through of Configuration Scenarios on the FWG114P How to Use the VPN Wizard to Configure a VPN Tunnel VPN Wizard Start Screen Summary screen below displays Remote IP VPN Wizard Summary Vpnc Scenario 1 Gateway to Gateway with Preshared Secrets 10 VPN Consortium Scenario 11 LAN to LAN VPN access from an FWG114P v2 to an FWG114P Scenario 1 FWG114P v2 to FWG114P v2 with Preshared Secrets 13 LAN IP configuration menu Set up the IKE Policy illustrated below on the FWG114P 14 Scenario 1 IKE Policy Set up the FWG114P v2 VPN -Auto Policy illustrated below Address How to Check VPN Connections Vpnc Scenario 2 Gateway-to-Gateway with Certificates 16 VPN Consortium Scenario Install the trusted CA certificate for the Trusted Root CA Scenario 2 FWG114P v2 to FWG114P v2 with CertificatesObtain a root certificate Create a certificate request for the FWG114P FWG114P Highlight, copy and paste this data into a text file 19 Self Certificate Requests table 20 Self Certificates table Set up Certificate Revocation List CRL checking Configuration Profile Netgear VPN Client to FWG114PSummary Step-By-Step Configuration of FWG114P v2 Gateway 22 Addressing and Subnet Used for Examples 23 Netgear FWG114P v2 IKE Policy Configuration Virtual Private Networking 24 VPN Auto Policy settings Virtual Private Networking Step-By-Step Configuration of the Netgear VPN Client Install the Netgear VPN Client Software on the PC Configure the Connection Network Settings Configure the Connection Identity Settings 27 My Identity Select the Enable Perfect Forward Secrecy PFS check box Click Pre-Shared KeyThis example, enter this pre-shared key in this field Hr5xb84l6aa9r6 Configure the Connection Security Policy 31 Connection Security Policy Authentication Phase 32 Connection Security Policy Key Exchange Phase Check the Encapsulation Protocol ESP check box Configure the Global Policy Settings Save the VPN Client Settings Testing the VPN Connection From the Client PC to the FWG114PChoose FWG114P Monitoring the PC VPN Connection From the FWG114P v2 to the Client PC Viewing the FWG114P v2 VPN Status and Log Information 35 Connection Monitor screen 36 FWG114P v2 VPN Status screen Chapter Maintenance Viewing Wireless Firewall/Print Server Status Information Router Status screen shows the following parameters Status Fields Dhcp Click WAN Status to display the WAN connection status This screen shows the following statisticsConnection Status Fields Click Show Statistics to display router usage statistics Connection Status action buttonsRouter Statistics Fields Viewing a List of Attached Devices WAN Status action buttons are described in Table Configuration File Management Upgrading the Router Software Restoring and Backing Up the Configuration Settings Backup menu Changing the Administrator Password Erasing the Configuration Maintenance Chapter Advanced Configuration Using the WAN Setup OptionsConnect Automatically, as Required Setting Up a Default DMZ Server Respond to Ping on Internet WAN Port How to Configure Dynamic DNS Setting the MTU SizeSetting the WAN Port Speed 10-4 Advanced Configuration Using the LAN IP Setup Options Configuring LAN TCP/IP Setup Parameters 10-6 Advanced Configuration Using the Router as a Dhcp server Using Address Reservation Configuring Static Routes Static Route Entry and Edit Menu Enabling Remote Management Access Using Universal Plug and Play UPnP UPnP Menu Advanced Wireless Settings Advanced Wireless Settings menu WMM support RTS ThresholdFragmentation Length Beacon Interval 10-14 Advanced Configuration Chapter Troubleshooting Power LED Not OnBasic Functioning LEDs Never Turn Off LAN or Internet Port LEDs Not On Troubleshooting the Web Configuration Interface Troubleshooting the ISP Connection Troubleshooting a TCP/IP Network Using a Ping Utility Testing the LAN Path to Your RouterClick on OK You should see a message like this one If the path is working, you see this message Testing the Path from Your Computer to a Remote Device If the path is not working, you see this message Restoring the Default Configuration and Password Problems with Date and Time 11-8 Troubleshooting Appendix a Technical Specifications Data and RoutingProtocols PPP over Ethernet PPPoE Protocols Wireless Interface Specifications10BASE-T or 100BASE-Tx, RJ-45 Antenna External detachable 5 dBi omnidirectional What is a Router? Appendix B Networks, Routing, and Firewall BasicsRelated Publications Basic Router Concepts Routing Information Protocol IP Addresses and the InternetIs normally written as Three Main Address Classes Netmask Subnet AddressingCombined with Equals Example of Subnetting a Class B Address Netmask Notation Translation Table for One Octet Netmask Formats Single IP Address Operation Using NAT Private IP Addresses Single IP Address Operation Using NAT MAC Addresses and Address Resolution Protocol Related DocumentsDomain Name Server IP Configuration by Dhcp Internet Security and Firewalls What is a Firewall? Denial of Service AttackEthernet Cabling Stateful Packet Inspection Table B-1 UTP Ethernet cable wiring, straight-through Category 5 Cable Quality Inside Twisted Pair Cables Figure B-1illustrates straight-through twisted pair cable Uplink Switches, Crossover Cables, and MDI/MDIX Switching Networks, Routing, and Firewall Basics Networks, Routing, and Firewall Basics Appendix C Preparing Your Network Preparing Your Computers for TCP/IP Networking Configuring Windows 95, 98, and Me for TCP/IP Networking Install or Verify Windows Networking Components Preparing Your Network Enabling Dhcp to Automatically Configure TCP/IP Settings Selecting Windows’ Internet Access Method Configuring Windows NT, 2000 or XP for IP Networking Installing or Verifying Windows Networking ComponentsVerifying TCP/IP Properties Configuring the Macintosh for TCP/IP Networking MacOS 8.6 orFrom the Apple menu, select Control Panels, then TCP/IP MacOS Verifying TCP/IP Properties for Macintosh Computers Are Login Protocols Used? What Is Your Configuration Information?Verifying the Readiness of Your Internet Account Mail.xxx.yyy.com Preparing Your Network Restarting the Network Appendix D Firewall Log Formats Action ListField List Outbound Log Inbound Log Other IP TrafficFormat is Router Operation Operations that the router initiates are logged Format is Other Connections and Traffic to this Router DoS Attack/ScanCommon attacks and scans are logged Datetimepkttype Srcip Dstipaction Access Block Site System Admin SessionsAll Web Sites and News Groups Visited Policy Administration LOG Date Time Event Direction Service Description Firewall Log Formats Appendix E Wireless Networking Basics Wireless Networking OverviewInfrastructure Mode This chapter provides an overview of Wireless networking Authentication and WEP Data Encryption Ad Hoc Mode Peer-to-Peer WorkgroupNetwork Name Extended Service Set Identification Essid Authentication Open System Authentication Shared Key Authentication Figure E-1 Open system authentication Figure E-2 Shared key authentication Overview of WEP Parameters Key Size Wireless Channels WEP Configuration Options WPA Wireless Security How Does WPA Compare to WEP? What are the Key Features of WPA Security? How Does WPA Compare to Ieee 802.11i? Wireless Networking Basics Login Authentication Figure E-3 WPA Overview Access point replies with an EAP-request identity message Figure E-4 802.1x Authentication Sequence WPA Data Encryption Key Management Temporal Key Integrity Protocol Tkip Is WPA Perfect? Product Support for WPA WPA two-phase authentication New WPA information elementOpen system, then 802.1x EAP with Radius or preshared key Michael Changes to Wireless Client Programs What is a VPN? Appendix F Virtual Private Networking What is IPSec and How Does It Work? IPSec Security FeaturesIPSec Components IPSec contains the following elements Encapsulating Security Payload ESP Authentication Header AH IKE Security Association Mode Understand the Process Before You Begin Key Management VPN Process Overview Interfaces and AddressesVpnc Example Network Interface Addressing Setting Up a VPN Tunnel Between Gateways WAN Internet/Public and LAN Internal/Private AddressingSubnet Addressing IPSec Security Association IKE VPN Tunnel Negotiation Steps Vpnc IKE Phase I Parameters Vpnc IKE Security Parameters Testing and Troubleshooting Vpnc IKE Phase II ParametersAdditional Reading Virtual Private Networking Configuration Template Table G-1 Summary Figure G-2 Netgear FVS318 VPN Settings Pre-Configuration Log in to Figure G-3 Netgear FVS318 VPN Settings part 1 Main Mode Figure G-4 Netgear FVS318 VPN Settings part 2 Main Mode Step-By-Step Configuration of FWG114P Gateway B Figure G-5 Netgear FVS328 IKE Policy Configuration Part Figure G-6 Netgear FVS328 IKE Policy Configuration Part Figure G-8 Netgear FVS328 VPN Auto Policy part Figure G-9 Netgear FWG114P v2 VPN Auto Policy part Test the VPN Connection Netgear VPN Configuration FVS318 or FVM318 to FWG114P Table H-1 Summary Table H-1 Step-By-Step Configuration of FVS318 or FVM318 Gateway a Figure H-2 Dynamic DNS Setup menu Figure H-3 Netgear FVS318 VPN Settings Pre-Configuration Figure H-4 Netgear FVS318 VPN Settings part 1 Main Mode Figure H-5 Netgear FVS318 VPN Settings part 2 Main Mode Step-By-Step Configuration of FVS328 Gateway B Figure H-6 Netgear FVS328 IKE Policy Configuration Part Figure H-7 Netgear FVS328 IKE Policy Configuration Part Figure H-9 Netgear FVS328 VPN Auto Policy part Figure H-10 Netgear FVS328 VPN Auto Policy part Test the VPN Connection 201-10301-02, May Glossary 802.11e Standard Bandwidth Collision avoidance DNS Domain Name System Encryption Key Gateway IP Internet Protocol address PHY Plug and Play Satellite broadband TCP/IP War Driving Wi-Fi Protected Access and Ieee 802.11i Comparison Wi-Fi Protected Access in Mixed Mode Deployment