I cannot launch the HotSync Manager.

I tried to do a local HotSync operation, but it did not complete successfully.

Make sure you are not running another program, such as America Online, CompuServe, WinFax, or AppleTalk networking that uses the serial port you selected in the Setup dialog box.

Backup the Palm Desktop software, uninstall it, then reinstall it.

Make sure your handheld is seated onto the HotSync cable correctly.

Check the connection between the HotSync cable and the serial port or USB port on your computer.

Make sure the gold-plated connectors on the HotSync cable and your handheld are clean. Use a pencil eraser to clean them.

Read the HotSync Log for the user account for which you are performing a HotSync operation.

Tap the HotSync icon in the Applications Launcher, tap Local above the HotSync icon, and then select Direct Serial from the pick list below the icon.

Make sure the user name you selected in Palm Desktop software matches the user name assigned to your handheld.

Make sure the date on your computer matches the date on your handheld.

Check the conduit settings in Palm Desktop software. See “Customizing HotSync application settings” in Chapter 5 for details.

Appendix B

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Image 186
Palm m100 manual Appendix B