Palm PDA CentroTM Smart Device Can’t access a web, It takes a long time for a web page to load

C O M M O N Q U E S T I O N S

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8If your phone did not turn on

automatically after the soft reset, press and hold Power/End to turn on your phone, and try connecting to the Internet.

9Contact AT&T to verify the following:

•Your subscription plan includes high-speed data services.

•Data services have been activated on your account.

•Data coverage is available in your location.

•There are no data service outages in your location.

I can’t access a web page

First, make sure you have Internet access: Open the web browser and try to view another web page you’ve loaded before. To ensure you’re viewing the page directly from the Internet, press Menu , select Go, and then select Refresh.

If you can view the other web page after you refresh it but you still can’t access the page you were originally trying to view, the page may contain elements that are not supported by the web browser. These

include Flash, Shockwave, VBScript, WMLScript, and other plug-ins.

Some websites use a redirector to their true home page. If the web browser on your Centro can’t follow the redirector, try using a desktop browser to see the landing page of the redirector, and then enter that address in the web browser on your Centro.

TIP Your Centro can open your email application when you select an email address on a web page. If nothing happens when you select the link, make sure your email application is already set up.

It takes a long time for a web page to load

If it is taking longer than usual to load web pages, you may have traveled from an EDGE service area to a GPRS service area. Although GPRS data service is considered

ahigh-speed data service, it seems slow if you are used to EDGE speed.

1Press Phone and look for either of the following icons in the title bar of the Main tab to confirm that you have a

data connection: .

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