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Palm PDA CentroTM Smart Device manual Performing a system reset, Performing a hard reset

Models: PDA CentroTM Smart Device

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C O M M O N Q U E S T I O N S

C H A P T E R

synchronizing with your computer, a soft reset may help. All your info is retained when you perform a soft reset.

1Remove the battery from your Centro, and then reinsert it.

Don’t know how? See Replacing the battery.

NOTE The reset begins when you reinsert the battery.

2At the end of the soft reset, Date & Time Preferences appears. Select Done.

Performing a system reset

A system reset, also called a safe or warm reset, tells your Centro to stop what it’s doing and start over again without loading any system extras. If your Centro loops or freezes during or after a soft reset, a system reset may help. Performing a system reset can release your Centro from an endless loop so that you can uninstall a third-party application that may be causing the looping.

1Remove the battery from your Centro, and then reinsert it.

Don’t know how? See Replacing the battery.

2When the Palm logo appears, press and hold Up until the black status bar at the bottom of the screen fills and disappears, and then release Up .

3Delete the third-party application that you suspect is causing the problem.

4Perform a soft reset. The wireless features of your Centro are not available until you complete this step.

Performing a hard reset

A hard reset erases all information and third-party software on your Centro. Never perform a hard reset without first trying a soft reset and a system reset and trying to resolve third-party software issues. (See Third-party applications for suggestions on diagnosing third-party software issues.) After a hard reset, you can restore previously synchronized information the next time you sync.

IMPORTANT If you set a password on your Centro, performing a hard reset reformats your Centro. This is a more severe form of a hard reset, which

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Palm PDA CentroTM Smart Device manual Performing a system reset, Performing a hard reset

Contents

User Guide Intellectual property notices Contents Your email and other messages Your memos and documents Documents To Go Professional Memos Voice Memo Vi C O N T E N T S Welcome This chapter Hardware What’s in the box?You should have received all the following items in the box Documentation and software Rechargeable battery AC charger USB sync cableWhat do I need to get started? Where to learn more While using your CentroFor a quick introduction Select My Centro If you need more information Setting up Start using your Centro right away This chapter Indicator light phone Centro OverviewFront view Stylus Back view Sync connectorLanyard loop Power connector Microphone Top view Inserting the SIM card and batteryRinger switch N S E R T I N G T H E S I M C a R D a N D B a T T E R Y Charging the battery H a R G I N G T H E B a T T E R Y Maximizing battery life Turn down the screen brightness see Adjusting the brightness Press Left to select the Dial Pad tab Status icons Making your first callPress Phone After you finish the call, press Power/ End to end the call Adjusting call volumeVolume Side button What’s my phone number? System requirements Setting up your computer for synchronizationUpgrading from another PalmOS by Access device User folder Select Info on the App menuIncluded with your device. Older versions May not work correctly A P T E R Installing the desktop synchronization software Connecting your Centro to your computer Palm Desktop software or Microsoft Outlook Synchronizing information-the basics Sync button Sync cable Computer type Desktop software What syncs and where Where’s my info stored? Windows XP and earlier Program FilesPalm HotSyncUsername Windows Vista Username Documents Moving around on your Palm Centro smart device This chapter Center Left Right Moving around the screen5-way includes the following buttons Learn to recognize the highlight. It can take two forms Highlighting and selecting itemsWay to move the highlight from one item to another Selecting menu items Accessing command buttonsHighlighting text To highlight Selecting options in a pick listWay Use the 5-way Using the keyboard Backlight Backspace Option Return Shift/Find Menu Space Alt Entering numbers, punctuation, and symbols Press Up , Down , Right , or Left Entering other symbols and accented charactersPress Alt Symbols and accented characters Phone Calendar Applications Messaging Using the quick buttonsOpening applications Button Primary app WebMemos Assigning an application to the Messaging button Using Applications View Press Applications A P T E R Your phone This chapter Turning your Centro smart device on and off Waking up the screen and turning it off Turning your phone on and off Opening the Phone application Dialing using the onscreen Dial Pad Press Phone Making callsStatus icons Dial Pad Favorites Contacts Main Dialing using the keyboard Press Phone Dialing by contact name Voice prompts you to say a command Do one of the following Text appears here as you enter itVoice dialing Press Applications Select Voice Dial Press Send or Center to make the call Dialing from a web page or message To select from your call history list To select from your most recently dialed Slide the Ringer switch to Sound Off Receiving calls Using voicemail Setting up voicemail Press PhoneVoicemail notification To dismiss the Alert dialog box, select OK What can I do when I’m on a call? Enter your voicemail password using the keyboardListening to voicemail messages Press Phone Press and hold 1 to dial the voicemail system A T C a N I D O W H E N I ’ M O N a C a L L ? Press Power/End Switching applications during a callEnding a call Press the button on the headset if the headset is attached To decline adding this number, select Cancel Select Add ContactMaking a second call Select Add Call When the Dial another call prompt appears, select Yes Receiving a second call call waiting Press Menu Select Options, and then select Call Preferences Making a conference callForwarding all calls Forwarding calls under certain conditions Select the Call Log tab Press Menu How many minutes have I used?Entering names and phone numbers Insert a pause when dialing a Add a caller ID photo SelectAdd a caller ID ringtone Select Select New Contact from the Record Display additional fields for this contact Select Plus After you enter all the information, select DoneSelect the Contacts tab Assigning a caller ID photo Press Phone Assigning a caller ID ringtone Creating a business card for beaming Customizing Contacts Press PhoneDeleting a contact Defining favorite buttons Viewing your SIM Phonebook Press Phone Enter a label for the favorite Creating a speed-dial favorite button Press Phone Editing a favorite button Press Phone Using a hands-free device Deleting a favorite button Connecting to a Bluetooth hands-free device Press Applications and select Select Setup Devices Select Hands-free Setup Using a Bluetooth hands-free device Press Applications and select Prefs Select Hands-free Customizing phone settingsCustomizing advanced settings for your hands-free device You can also record sounds and use them as ringtones Selecting ringtonesCreating and managing ringtones You can set various tones for various types of alerts Adjusting the call volumeSelecting Phone alert tones Adjusting ringer volume Customizing the Main tab in the Phone application Setting your dialing preferences Using TTY Select the Dial Pad tab Enter #*889 TTY Press Send What are all those Icons? O U R P H O N E You have a pending PTT invitation and have not yet responded A P T E R Your email and other messages This chapter Which email application should I use? If you want to… Push your email and organizer information from your Charter VersaMail applicationHow do I get started? Cablevision ESMTP, SSL Password field, enter your email account password Enter the username you use to access your email Enter the names of your incoming and outgoing mail servers Settings for this account Creating and sending messages Enter the subject and message text Adding attachments to your messagesAttaching photos and videos Red paper clip icon in the upper-right corner Attaching ringtones If a large incoming message is Truncated, select More Attaching other types of filesReceiving and viewing messages Viewing attachments See Customizing your email settingsReplying to or forwarding messages Deleting selected messages from the Inbox Switching accounts Customizing your email settingsDeleting messages by date Press Menu Select Delete Old on the Message menu Press Menu Select Options, and then select Preferences Select Auto SyncSelect OK, and then select Get Mail Viewing the Activity Log Setting preferences for getting messages Do either of the followingSelecting alert tones Check the Alert me of new mail box Attaching a signature to a message Unread messages Imap accountsMessage Format Sets the format for messages you retrieve Select Signature Check the Attach Signature box Enter your signature information, and then select OKWorking with Microsoft Exchange ActiveSync Pushing email, events, and contacts Turning off push Using Remote Address Lookup Xpress MailGet manually Mail, Calendar, or Contacts Remote Lookup 109 Before YOU Begin You need the following Setting up Xpress Mail on your Centro Select Professional Edition, and then press NextPress Register Creating and sending email in Xpress Mail Messaging Select New Select the To field to address the message Creating and sending a text messagePress Applications and select Messaging Select Add Media Creating and sending a multimedia messageSupported File Types Remove, View, or Play Receiving messages Sounds or Voice Memo Using links in messagesApplications and selecting Deleting messages Applications and selecting Pics&VideosArranging your messages Chatting with Messaging Message that displays the Chat icon Enter your message Select Send Show timestamps in chats Indicate Display my name in chat window asAutomatically collect MMS Selecting Messaging alert tones What are all those icons? Instant Messaging Accessing IMInstant Messaging IM Signing on Sending a MessageReceiving a Message Applications and select Instant Messaging Leaving IM O U R E M a I L a N D O T H E R M E S S a G E S Your Push to Talk application This chapter What is Push to Talk? How PTT works Here are a couple of examples of what you can do with PTT Sign up for PTT serviceWhat can I do with PTT? Setting up PTT Also subscribe to the AT&T Push to Talk serviceSetting your availability Log Out You cannot make or receive PTT calls Creating a PTT contact list Adding a contact Enter a new name for the contact Select OK Changing a contact’s nameSelect View Contact Creating a group Select Edit Group Responding to invitationsEditing a group A P T E R Viewing availability Leaving a groupDeleting a group Select Delete Group Receiving availability alerts K I N G C a L L S Making a PTT call Making a phone call Making a PTT call to a dynamic groupSelect Dynamic Call What can I do when I’m on a PTT call? Responding to a Call-Me alert Converting a PTT call into a phone call Select Convert to cellular call Using the Call Log Making a second PTT call Select Voice Message Sending messagesSending a voice message Viewing messages Customizing your PTT settings Invitations, make calls, and send messages O U R P U S H T O T a L K a P P L I C a T I O N Your connections to the web and wireless devices This chapter Viewing a web Optimized ModeWeb browser View a page in wide layout format as Creating a bookmark Saving a Viewing bookmarks or saved pagesSelect the Bookmarks View icon in the web page toolbar Editing or deleting a bookmark or saved Shopping at ATT Mall Press Applications and select ATT MallExploring AT&T Music AT&T Music Music Downloading files from a webVideos MP4, 3G2, ASF, WMV Ringtones Copying text from a web Streaming files from a webPlay Customizing your web browser settings Returning to recently viewed pagesFinding text on a web Select Find Text on Page from the Page menu Select General and set any of the following preferences Select Advanced and set any of the following preferences Set memory limit for storing pages Applications and select Bluetooth On your Centro, press Dial *99***1# Setting up your computer for a Bluetooth DUN connectionAccessing the Internet using a Bluetooth DUN connection Click Disconnect Connecting with Bluetooth devicesTerminating a Bluetooth DUN Internet session Select Setup Devices Select Trusted Devices Accepting a connection from another Bluetooth device Remember to change it back to Hidden Select After you’ve finished using this settingBluetooth Device list box if you want to form a Predefined passkey. If your device has a A P T E R Your photos, videos, and music Camera and Camcorder Pictures & Videos Pocket Tunes Deluxe Press Applications and select Camera Camera CamcorderTaking a picture Recording a video You can store videos on your Centro or on an expansion card Camcorder Customizing your Camera settings Camera Or Camcorder Pictures & Videos Viewing a picture Press Applications and select Pics&Videos Select the album that contains the picture you want to seeViewing a video Select the album that contains the video you want to see Sending pictures or videos Copying a picture or video Organizing pictures and videos Saving a picture as wallpaperAdding a picture to a contact entry Rotating a picture Viewing pictures and videos on your computer Pocket Tunes DeluxeDeleting a picture or video Transferring music files from your computer Applications and select pTunes Transferring music from a CD to your Centro Select Rip Music Previous song Plays the previous song Listening to music on your CentroPress Applications and select pTunes Editing a playlist Press Applications and select pTunes Creating a playlistSelect Save List A P T E R O U R P H O T O S , V I D E O S , a N D M U S I C Your personal information organizer Calendar World Clock Tasks Calendar Displaying your calendar Creating an event Creating an untimed event Adding an alarm to an eventSelect OK Type of time units Number of time units Scheduling a repeating event Create an event, and then select it Select Details Color-coding your schedule Changing or deleting an eventSelect the event you want to edit or delete Select Details Delete Removes the event from your calendar Select OK Customizing display options for your calendar Select Day and set any of the following options Selecting alarm tones Indicate under which category the event is filedSelect OK Select Month and set any of the following options Press Menu Select Options, and then select Sound World Clock To delete a sound, select it and press Backspace Adding cities Selecting citiesPress Applications and select World Clock Setting an alarm Setting task priority, due date, and other detailsTasks Adding a task Press Applications and select Tasks Checking off a task Alarm Set an alarm for this taskCategory Assign the task to a specific category Organizing your tasks Options Due Today, Last 7 Days, Next 7 Days, or Past Due Deleting a task Customizing Tasks A P T E R Your memos and documents Documents To Go Professional Memos Voice Memo Documents To Go Professional Memos Opening a documentDocuments Select the document you want from the list Voice Memo Creating a memo Press Applications and select MemosDeleting a memo Creating a voice memo O I C E M E M O Your application and info management tools This chapter Using Find Viewing and using the alerts Calculator Selecting functions in Advanced Calculator Mode Length Length conversions for metric and English values Installing applications Installing bonus software from My Centro on your deviceInstalling applications from the Internet My Centro Installing bonus software from My Palm on your computer Installing other third-party applications from a computer Windows Select Start Programs Palm Install Tool Removing applicationsSelect Change Destination and select the expansion card Mac Manually deleting applications Mac Mac HD\Applications\Palm\Users\device name Sending information with Bluetooth wireless technology Viewing application infoPress Menu Select Info on the App menu Version The version numbers Sending info over a Bluetooth wireless connection Press Applications and select Bluetooth Select Bluetooth On Select Yes to receive the information or No to refuse it Beaming information Beaming an entry Beaming an application To applications that cannot be beamedPress Menu Select Beam from the App menu Receiving beamed information Changing which applications sync Synchronizing information- advancedSynchronization, you can turn off synchronization for Memos MAC only Setting up a Bluetooth connection for synchronization Select Setup Devices Select HotSync Setup Synchronizing over a Bluetooth connection Press Applications and select HotSync Select Local Synchronizing over an infrared connectionApplications and select HotSync Using expansion cards Click the HotSync Controls tab, and then select EnabledRemove the battery door Open the expansion slot door Double-click the HotSync manager icon in the Palm folder Opening applications on an expansion card Close the expansion slot door Replace the battery doorRemoving an expansion card Accessing items stored on an expansion card Select Card Info Highlight the application you want to copy Select CopyViewing expansion card information Formatting an expansion card A P T E R Your personal settings This chapter System sound settings Setting system volume levelsSilencing sounds Press Applications and select Sounds Changing the screen font Display and appearance settingsAdjusting the brightness Press Applications and select Prefs Setting display formatsSmall bold font Large font Select OK Select a color scheme from the list Select Done Aligning the screen to correct tapping problemsPress Applications and select Prefs Select Touchscreen Applications settings Arranging applications by categoryPress Menu Select Category on the App menu Displaying applications by category Default Reassigning buttons Locking your Centro and info Changing default applicationsPress Applications and select Prefs Select Default Apps Locking your keyboard Keyguard To turn off Keyguard, do the following Incoming calls received Disables Screen when the phone rings. You mustLocking your screen Select Keyguard Check any of the following boxes To disable the current Phone Lock settings Locking your Centro Select the Password box Press Applications and select SecuritySelect the Auto Lock Device box Select OK Do one of the following Working with private entries Hiding or masking all private entriesViewing all private records You can reveal all the entries you’ve hidden or masked Security Password and Palm Desktop software Windows Follow these steps to recover from a lost passwordSelect Lost Password Viewing private entries in a specific application Press Applications and select Prefs Select Date & Time System settingsSetting the date and time Optimizing power settings Select PowerSelect Done Prefs Connecting to a VPN TIP For information about third-party VPN O U R P E R S O N a L S E T T I N G S Common questions This chapter Upgrading Programs Palm Safe HotSync P G R a D I N G Performing a soft reset Desktop software installationResetting your Centro Performing a system reset Performing a hard reset Replacing the battery E P L a C I N G T H E B a T T E R Y Screen Screen appears blank Synchronization There’s a blinking bell in the upper-left corner What is the backup folder? Can’t find my user folderPalm Desktop does not respond to a sync attempt Make sure that the HotSync manager is running Windows only Uninstall Synchronization starts but stops without finishing Mac Mac hard drive Applications Palm Users device name Palm Desktop software. Click Start Select Desktop overwrites handheld, and then click OK Have duplicate entries in Microsoft Outlook after I syncOpen Microsoft Outlook and delete the duplicate entries If you’re using Palm Desktop software My appointments show up in the wrong time slot after I syncClick HotSync manager in the taskbar and select Custom Uncheck the New events use time zones box if it’s checked Signal strength is weak PhoneSelect Calendar Click Change Text of my memos is truncated after I sync My Centro won’t connect to the mobile network Other person hears an echoHear my own voice echo My voice is too quiet on the other end Hands-free devices My phone seems to turn off by itself Confirm all the following Can’t send or receive text messages Can’t send or receive multimedia messages My Centro won’t connect to the Internet Can’t tell if data services are availableWeb Can’t access a web It takes a long time for a web page to load My Bluetooth DUN connection isn’t working Try opening the web page again to see if it loads fasterAn image or map is too small on my screen Secure site refuses to permit a transaction Camera Making room on your Centro Third-party applications Error messages M M O N Q U E S T I O N S Error M E S S a G E S O M M O N Q U E S T I O N S Terms Gprs General Packet Radio Service Edge Enhanced Data rates for GSM EvolutionFavorite HotSync Palm Install Tool Palm OS by AccessPartnership Phone Call her, press and hold M. Your Centro dials the number SIM Subscriber Identity Module cardSlide Streaming Important safety and legal information FCC Notice Bluetooth Qualification Program Battery safety information Page Specifications Specification S Included software Phone including Favorites and Dial Pad MobiTV download required Instant messaging IM Specification S Index Tasks listCustomer support for 12 email and. See email Accounts 179 Installing 214-216 196Album list 98, 176 285 167 Inserting 18273 221 Caps Lock mode Brightness durationBrowsing 192 225 159200 Charging 19, 20 278 108 Sorting 66, 69238 271 Cookies 151, 159 Delays 247 Screen 191226 Albums 179 194 Events 81, 194 Files 156, 175Discovery 164, 165 116 Errors 267, 273 Setting up 92, 93, 94155 Sending 97, 107, 117 Favorites tab 54 FDN list 246 features 9 feedback 272 files 189Storing information on 209 232 249 239Freezes 286 Cards 27, 280 troubleshooting 215, 259 SIM cardsInternet 149, 175, 214, 276 See also web browsing 147 181, 182 uninstalling desktop List view applications 241 listening toSoftware and 267 upgrading and 27 267 Masks 244 106, 108Freeing 160, 216 160 To 172, 174 Deleting 116, 118Music files 156, 181 132 Outbox 97, 122, 123 Outlook 269265 268 243, 246 143248 For 73 Deleting 172, 179 PINs 245 Making 51-55, 59, 61Selecting 54, 55 178 181 295245 Making 139-141 141, 144 creating 132, 134, 140 deleting 201131 208 263 Rotating photosSaving 161, 164 182237 Email 97, 107, 117 Symbols 40, 42, 66 272114 Static 272 Tabs 51, 60 See also messages 122, 189 195180 190 164, 166 Playing 157, 174 Recording 115100 Saving 174 237 Viewing 175, 176 Accessing 151, 153 152 158-160158 Web links 36, 72, 151 109