Palm PDA CentroTM Smart Device manual P G R a D I N G

13

C O M M O N Q U E S T I O N S

C H A P T E R

If the problem recurs, delete the last app you installed and report the problem to its developer.

5Repeat step 4 for each of the apps in the Old_Apps folder.

NOTE If you have trouble moving apps from the Old_Apps folder to the Backup folder, or determining which files to move, try reinstalling the app using the original third-party developer files.

TIP Need more info on the Backup folder? See

What is the backup folder?.

MAC ONLY

1Locate your user folder on your computer.

NOTE Your user folder name is the same as your device name and is usually found in this location: <Mac hard drive> : Users : <your Mac username> : Documents : Palm : Users

2Select your user folder and Option-drag it to your Mac desktop to make a copy of that folder.

3Confirm that your copy includes the Backup subfolder and that all the files in the original Backup subfolder are also in the copy of the Backup subfolder.

4Delete all files from the original Backup subfolder.

5Perform a hard reset on your Centro. See Resetting your Centro for instructions.

6Sync your Centro with your new desktop software and be sure to select your existing device name from the User list.

7To help you identify the app that is causing the problem, move one third-party app from the copy of the Backup subfolder to the original Backup subfolder, and then sync.

If the problem recurs, delete the last app you installed and report the problem to its developer.

8Repeat step 7 for each of the third-party apps in the copy of the Backup folder.

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