Common questions | Palm PDA CentroTM Smart Device manual

CHAPTER

13

Common questions

Although we can’t anticipate all the questions you might have, this chapter provides answers to some of the most commonly asked questions. For additional information and answers to other common questions, visit att.com/wirelesssupport.

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Palm PDA CentroTM Smart Device manual Common questions

Contents

User Guide Intellectual property notices Contents Your email and other messages Memos Voice Memo Your memos and documents Documents To Go Professional Vi C O N T E N T S Welcome This chapter What’s in the box? You should have received all the following items in the boxHardware Rechargeable battery AC charger USB sync cable What do I need to get started?Documentation and software Select My Centro Where to learn moreWhile using your Centro For a quick introduction If you need more information Start using your Centro right away Setting up This chapter Stylus Indicator light phoneCentro Overview Front view Sync connector Lanyard loop Power connector MicrophoneBack view Inserting the SIM card and battery Ringer switchTop view N S E R T I N G T H E S I M C a R D a N D B a T T E R Y Charging the battery H a R G I N G T H E B a T T E R Y Maximizing battery life Turn down the screen brightness see Adjusting the brightness Making your first call Press PhonePress Left to select the Dial Pad tab Status icons What’s my phone number? After you finish the call, press Power/ End to end the callAdjusting call volume Volume Side button Setting up your computer for synchronization Upgrading from another PalmOS by Access deviceSystem requirements May not work correctly User folderSelect Info on the App menu Included with your device. Older versions A P T E R Installing the desktop synchronization software Palm Desktop software or Microsoft Outlook Connecting your Centro to your computer Sync button Sync cable Synchronizing information-the basics Computer type Desktop software What syncs and where Windows Vista Username Documents Where’s my info stored?Windows XP and earlier Program Files Palm HotSyncUsername Moving around on your Palm Centro smart device This chapter Moving around the screen 5-way includes the following buttonsCenter Left Right Highlighting and selecting items Way to move the highlight from one item to anotherLearn to recognize the highlight. It can take two forms Accessing command buttons Highlighting textSelecting menu items Selecting options in a pick list Way Use the 5-wayTo highlight Backlight Backspace Option Return Shift/Find Menu Space Alt Using the keyboard Entering numbers, punctuation, and symbols Entering other symbols and accented characters Press AltPress Up , Down , Right , or Left Symbols and accented characters Using the quick buttons Opening applicationsPhone Calendar Applications Messaging Assigning an application to the Messaging button Button Primary appWeb Memos Press Applications Using Applications View A P T E R Your phone This chapter Waking up the screen and turning it off Turning your Centro smart device on and off Opening the Phone application Turning your phone on and off Favorites Contacts Main Dialing using the onscreen Dial Pad Press PhoneMaking calls Status icons Dial Pad Dialing by contact name Dialing using the keyboard Press Phone Press Applications Select Voice Dial Voice prompts you to say a command Do one of the followingText appears here as you enter it Voice dialing Dialing from a web page or message Press Send or Center to make the call To select from your most recently dialed To select from your call history list Receiving calls Slide the Ringer switch to Sound Off To dismiss the Alert dialog box, select OK Using voicemailSetting up voicemail Press Phone Voicemail notification Press and hold 1 to dial the voicemail system What can I do when I’m on a call?Enter your voicemail password using the keyboard Listening to voicemail messages Press Phone A T C a N I D O W H E N I ’ M O N a C a L L ? Press the button on the headset if the headset is attached Press Power/EndSwitching applications during a call Ending a call Select Add Call To decline adding this number, select CancelSelect Add Contact Making a second call Receiving a second call call waiting When the Dial another call prompt appears, select Yes Making a conference call Forwarding all callsPress Menu Select Options, and then select Call Preferences Forwarding calls under certain conditions How many minutes have I used? Entering names and phone numbersSelect the Call Log tab Press Menu Select New Contact from the Record Insert a pause when dialing aAdd a caller ID photo Select Add a caller ID ringtone Select Assigning a caller ID photo Press Phone Display additional fields for this contact Select PlusAfter you enter all the information, select Done Select the Contacts tab Assigning a caller ID ringtone Customizing Contacts Press Phone Deleting a contactCreating a business card for beaming Viewing your SIM Phonebook Press Phone Defining favorite buttons Creating a speed-dial favorite button Press Phone Enter a label for the favorite Editing a favorite button Press Phone Deleting a favorite button Using a hands-free device Press Applications and select Connecting to a Bluetooth hands-free device Select Setup Devices Select Hands-free Setup Using a Bluetooth hands-free device Customizing phone settings Customizing advanced settings for your hands-free devicePress Applications and select Prefs Select Hands-free Selecting ringtones Creating and managing ringtonesYou can also record sounds and use them as ringtones Adjusting the call volume Selecting Phone alert tonesYou can set various tones for various types of alerts Customizing the Main tab in the Phone application Adjusting ringer volume Setting your dialing preferences Select the Dial Pad tab Enter #*889 TTY Press Send Using TTY Icons? What are all those O U R P H O N E You have a pending PTT invitation and have not yet responded A P T E R Your email and other messages This chapter Which email application should I use? If you want to… Push your email and organizer information from your Cablevision CharterVersaMail application How do I get started? ESMTP, SSL Password field, enter your email account password Enter the names of your incoming and outgoing mail servers Enter the username you use to access your email Creating and sending messages Settings for this account Red paper clip icon in the upper-right corner Enter the subject and message textAdding attachments to your messages Attaching photos and videos Attaching ringtones Attaching other types of files Receiving and viewing messagesIf a large incoming message is Truncated, select More See Customizing your email settings Replying to or forwarding messagesViewing attachments Deleting selected messages from the Inbox Press Menu Select Delete Old on the Message menu Switching accountsCustomizing your email settings Deleting messages by date Viewing the Activity Log Press Menu Select Options, and then select PreferencesSelect Auto Sync Select OK, and then select Get Mail Check the Alert me of new mail box Setting preferences for getting messagesDo either of the following Selecting alert tones Unread messages Imap accounts Message Format Sets the format for messages you retrieveAttaching a signature to a message Pushing email, events, and contacts Select Signature Check the Attach Signature boxEnter your signature information, and then select OK Working with Microsoft Exchange ActiveSync Turning off push Remote Lookup Using Remote Address LookupXpress Mail Get manually Mail, Calendar, or Contacts 109 Before YOU Begin You need the following Creating and sending email in Xpress Mail Setting up Xpress Mail on your CentroSelect Professional Edition, and then press Next Press Register Messaging Creating and sending a text message Press Applications and select MessagingSelect New Select the To field to address the message Creating and sending a multimedia message Supported File TypesSelect Add Media Remove, View, or Play Receiving messages Using links in messages Applications and selectingSounds or Voice Memo Applications and selecting Pics&Videos Arranging your messagesDeleting messages Message that displays the Chat icon Enter your message Chatting with Messaging Select Send Selecting Messaging alert tones Show timestamps in chats IndicateDisplay my name in chat window as Automatically collect MMS What are all those icons? Accessing IM Instant Messaging IMInstant Messaging Applications and select Instant Messaging Signing onSending a Message Receiving a Message Leaving IM O U R E M a I L a N D O T H E R M E S S a G E S Your Push to Talk application This chapter How PTT works What is Push to Talk? Sign up for PTT service What can I do with PTT?Here are a couple of examples of what you can do with PTT Log Out You cannot make or receive PTT calls Setting up PTTAlso subscribe to the AT&T Push to Talk service Setting your availability Adding a contact Creating a PTT contact list Changing a contact’s name Select View ContactEnter a new name for the contact Select OK Creating a group Responding to invitations Editing a groupSelect Edit Group A P T E R Select Delete Group Viewing availabilityLeaving a group Deleting a group Receiving availability alerts K I N G C a L L S Making a PTT call Making a PTT call to a dynamic group Select Dynamic CallMaking a phone call Responding to a Call-Me alert What can I do when I’m on a PTT call? Select Convert to cellular call Converting a PTT call into a phone call Making a second PTT call Using the Call Log Sending messages Sending a voice messageSelect Voice Message Viewing messages Invitations, make calls, and send messages Customizing your PTT settings O U R P U S H T O T a L K a P P L I C a T I O N Your connections to the web and wireless devices This chapter Optimized Mode Web browserViewing a web View a page in wide layout format as Creating a bookmark Editing or deleting a bookmark or saved Saving aViewing bookmarks or saved pages Select the Bookmarks View icon in the web page toolbar AT&T Music Shopping at ATT MallPress Applications and select ATT Mall Exploring AT&T Music Downloading files from a web Videos MP4, 3G2, ASF, WMV RingtonesMusic Streaming files from a web PlayCopying text from a web Select Find Text on Page from the Page menu Customizing your web browser settingsReturning to recently viewed pages Finding text on a web Select General and set any of the following preferences Set memory limit for storing pages Select Advanced and set any of the following preferences On your Centro, press Applications and select Bluetooth Setting up your computer for a Bluetooth DUN connection Accessing the Internet using a Bluetooth DUN connectionDial *99***1# Connecting with Bluetooth devices Terminating a Bluetooth DUN Internet sessionClick Disconnect Select Setup Devices Select Trusted Devices Accepting a connection from another Bluetooth device Select After you’ve finished using this setting BluetoothRemember to change it back to Hidden Predefined passkey. If your device has a Device list box if you want to form a A P T E R Your photos, videos, and music Camera and Camcorder Pictures & Videos Pocket Tunes Deluxe Camera Camcorder Taking a picturePress Applications and select Camera You can store videos on your Centro or on an expansion card Recording a video Camcorder Camera Or Camcorder Customizing your Camera settings Viewing a picture Pictures & Videos Select the album that contains the video you want to see Press Applications and select Pics&VideosSelect the album that contains the picture you want to see Viewing a video Sending pictures or videos Copying a picture or video Rotating a picture Organizing pictures and videosSaving a picture as wallpaper Adding a picture to a contact entry Pocket Tunes Deluxe Deleting a picture or videoViewing pictures and videos on your computer Applications and select pTunes Transferring music files from your computer Select Rip Music Transferring music from a CD to your Centro Listening to music on your Centro Press Applications and select pTunesPrevious song Plays the previous song Creating a playlist Select Save ListEditing a playlist Press Applications and select pTunes A P T E R O U R P H O T O S , V I D E O S , a N D M U S I C Your personal information organizer Calendar World Clock Tasks Displaying your calendar Calendar Creating an event Adding an alarm to an event Select OK Type of time units Number of time unitsCreating an untimed event Create an event, and then select it Select Details Scheduling a repeating event Delete Removes the event from your calendar Select OK Color-coding your scheduleChanging or deleting an event Select the event you want to edit or delete Select Details Select Day and set any of the following options Customizing display options for your calendar Press Menu Select Options, and then select Sound Selecting alarm tonesIndicate under which category the event is filed Select OK Select Month and set any of the following options To delete a sound, select it and press Backspace World Clock Selecting cities Press Applications and select World ClockAdding cities Adding a task Press Applications and select Tasks Setting an alarmSetting task priority, due date, and other details Tasks Alarm Set an alarm for this task Category Assign the task to a specific categoryChecking off a task Options Due Today, Last 7 Days, Next 7 Days, or Past Due Organizing your tasks Customizing Tasks Deleting a task A P T E R Your memos and documents Documents To Go Professional Memos Voice Memo Documents To Go Professional Select the document you want from the list MemosOpening a document Documents Creating a voice memo Voice MemoCreating a memo Press Applications and select Memos Deleting a memo O I C E M E M O Your application and info management tools This chapter Viewing and using the alerts Using Find Calculator Length Length conversions for metric and English values Selecting functions in Advanced Calculator Mode My Centro Installing applicationsInstalling bonus software from My Centro on your device Installing applications from the Internet Installing other third-party applications from a computer Installing bonus software from My Palm on your computer Mac Windows Select Start Programs Palm Install ToolRemoving applications Select Change Destination and select the expansion card Mac Mac HD\Applications\Palm\Users\device name Manually deleting applications Version The version numbers Sending information with Bluetooth wireless technologyViewing application info Press Menu Select Info on the App menu Press Applications and select Bluetooth Select Bluetooth On Sending info over a Bluetooth wireless connection Select Yes to receive the information or No to refuse it Beaming an entry Beaming information Receiving beamed information Beaming an applicationTo applications that cannot be beamed Press Menu Select Beam from the App menu Synchronizing information- advanced Synchronization, you can turn off synchronization for MemosChanging which applications sync MAC only Setting up a Bluetooth connection for synchronization Select Setup Devices Select HotSync Setup Press Applications and select HotSync Synchronizing over a Bluetooth connection Synchronizing over an infrared connection Applications and select HotSyncSelect Local Double-click the HotSync manager icon in the Palm folder Using expansion cardsClick the HotSync Controls tab, and then select Enabled Remove the battery door Open the expansion slot door Close the expansion slot door Replace the battery door Removing an expansion cardOpening applications on an expansion card Accessing items stored on an expansion card Highlight the application you want to copy Select Copy Viewing expansion card informationSelect Card Info Formatting an expansion card A P T E R Your personal settings This chapter Press Applications and select Sounds System sound settingsSetting system volume levels Silencing sounds Display and appearance settings Adjusting the brightnessChanging the screen font Setting display formats Small bold font Large font Select OKPress Applications and select Prefs Aligning the screen to correct tapping problems Press Applications and select Prefs Select TouchscreenSelect a color scheme from the list Select Done Displaying applications by category Applications settingsArranging applications by category Press Menu Select Category on the App menu Reassigning buttons Default Changing default applications Press Applications and select Prefs Select Default AppsLocking your Centro and info To turn off Keyguard, do the following Locking your keyboard Keyguard Select Keyguard Check any of the following boxes Incoming calls received DisablesScreen when the phone rings. You must Locking your screen Locking your Centro To disable the current Phone Lock settings Select OK Do one of the following Select the Password boxPress Applications and select Security Select the Auto Lock Device box You can reveal all the entries you’ve hidden or masked Working with private entriesHiding or masking all private entries Viewing all private records Viewing private entries in a specific application Security Password and Palm Desktop software WindowsFollow these steps to recover from a lost password Select Lost Password System settings Setting the date and timePress Applications and select Prefs Select Date & Time Prefs Optimizing power settingsSelect Power Select Done Connecting to a VPN TIP For information about third-party VPN O U R P E R S O N a L S E T T I N G S Common questions This chapter Programs Palm Safe HotSync Upgrading P G R a D I N G Desktop software installation Resetting your CentroPerforming a soft reset Performing a hard reset Performing a system reset Replacing the battery E P L a C I N G T H E B a T T E R Y Screen appears blank Screen There’s a blinking bell in the upper-left corner Synchronization Make sure that the HotSync manager is running What is the backup folder?Can’t find my user folder Palm Desktop does not respond to a sync attempt Windows only Uninstall Mac Mac hard drive Applications Palm Users device name Synchronization starts but stops without finishing Palm Desktop software. Click Start Have duplicate entries in Microsoft Outlook after I sync Open Microsoft Outlook and delete the duplicate entriesSelect Desktop overwrites handheld, and then click OK Uncheck the New events use time zones box if it’s checked If you’re using Palm Desktop softwareMy appointments show up in the wrong time slot after I sync Click HotSync manager in the taskbar and select Custom Text of my memos is truncated after I sync Signal strength is weakPhone Select Calendar Click Change My voice is too quiet on the other end My Centro won’t connect to the mobile networkOther person hears an echo Hear my own voice echo My phone seems to turn off by itself Hands-free devices Confirm all the following Can’t send or receive multimedia messages Can’t send or receive text messages Can’t tell if data services are available WebMy Centro won’t connect to the Internet It takes a long time for a web page to load Can’t access a web Secure site refuses to permit a transaction My Bluetooth DUN connection isn’t workingTry opening the web page again to see if it loads faster An image or map is too small on my screen Camera Making room on your Centro Third-party applications Error messages M M O N Q U E S T I O N S Error M E S S a G E S O M M O N Q U E S T I O N S Terms HotSync Gprs General Packet Radio ServiceEdge Enhanced Data rates for GSM Evolution Favorite Phone Palm Install ToolPalm OS by Access Partnership Streaming Call her, press and hold M. Your Centro dials the numberSIM Subscriber Identity Module card Slide FCC Notice Important safety and legal information Bluetooth Qualification Program Battery safety information Page Specifications Specification S MobiTV download required Instant messaging IM Included software Phone including Favorites and Dial Pad Specification S 179 IndexTasks list Customer support for 12 email and. See email Accounts 285 Installing 214-216196 Album list 98, 176 221 167Inserting 18 273 192 Caps Lock modeBrightness duration Browsing Charging 19, 20 225159 200 278 Cookies 151, 159 108Sorting 66, 69 238 271 Albums 179 Delays 247Screen 191 226 116 194Events 81, 194 Files 156, 175 Discovery 164, 165 Sending 97, 107, 117 Errors 267, 273Setting up 92, 93, 94 155 232 Favorites tab 54 FDN list 246 features 9 feedback 272 files189 Storing information on 209 286 249239 Freezes 147 Cards 27, 280 troubleshooting215, 259 SIM cards Internet 149, 175, 214, 276 See also web browsing 267 181, 182 uninstalling desktopList view applications 241 listening to Software and 267 upgrading and 27 160 Masks 244106, 108 Freeing 160, 216 132 To 172, 174Deleting 116, 118 Music files 156, 181 268 Outbox 97, 122, 123 Outlook269 265 For 73 243, 246143 248 178 Deleting 172, 179 PINs 245Making 51-55, 59, 61 Selecting 54, 55 Making 139-141 181295 245 208 141, 144 creating 132, 134, 140 deleting201 131 Rotating photos Saving263 Email 97, 107, 117 161, 164182 237 Static 272 Symbols 40, 42, 66272 114 See also messages Tabs 51, 60 190 164, 166 122, 189195 180 237 Viewing 175, 176 Playing 157, 174Recording 115 100 Saving 174 Web links 36, 72, 151 Accessing 151, 153 152158-160 158 109