Can’t find my user folder | Palm PDA CentroTM Smart Device manual

C O M M O N Q U E S T I O N S

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I can’t find my user folder

Windows: If your device name is one word, your user folder name is the first six characters of your device name. If your device name is two words, your user folder name consists of the first six characters of the second word of your device name, followed by the first letter of the first word. For example, if your device name is John Smith, your user folder is named SmithJ. Your user folder is usually located inside one of the following folders:

C:\Program Files\Palm\

C:\Program Files\palmOne\

C:\Program Files\Handspring\

Mac: Your user folder name is the same as your device name and is usually found in this location: <Mac hard drive> : Users : <your Mac username> : Documents : Palm : Users

What is the backup folder?

The Backup folder is located inside your user folder (see I can’t find my user folder). During synchronization, the HotSync® manager puts a copy of most of your info and applications into the Backup folder. (Some third-party apps do not put a copy

into the Backup folder.) The next time you sync, the HotSync manager compares the contents of the Backup folder to the contents of your Centro, and then restores any missing info or applications.

If an app that you deleted reappears on your Centro, try deleting the app from your Backup folder.

Palm Desktop does not respond to a sync attempt

1Make sure that the USB sync cable is securely connected to the USB port on your computer and on the bottom of your Centro (see Synchronizing information—the basics).

TIP If you’re having trouble trying to sync using an IR or Bluetooth® wireless technology connection, try using the USB sync cable instead. If this solves the problem, check your IR or Bluetooth settings (see Synchronizing information—advanced).

2Make sure that the HotSync manager is running:

Windows: Right-clickHotSync manager in the taskbar in the

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Palm PDA CentroTM Smart Device manual Can’t find my user folder, What is the backup folder?

Contents

User Guide Intellectual property notices Contents Your email and other messages Memos Voice Memo Your memos and documents Documents To Go Professional Vi C O N T E N T S Welcome This chapter You should have received all the following items in the box What’s in the box?Hardware What do I need to get started? Rechargeable battery AC charger USB sync cableDocumentation and software While using your Centro Where to learn moreFor a quick introduction Select My Centro If you need more information Start using your Centro right away Setting up This chapter Centro Overview Indicator light phoneFront view Stylus Lanyard loop Power connector Microphone Sync connectorBack view Ringer switch Inserting the SIM card and batteryTop view N S E R T I N G T H E S I M C a R D a N D B a T T E R Y Charging the battery H a R G I N G T H E B a T T E R Y Maximizing battery life Turn down the screen brightness see Adjusting the brightness Press Phone Making your first callPress Left to select the Dial Pad tab Status icons Adjusting call volume After you finish the call, press Power/ End to end the callVolume Side button What’s my phone number? Upgrading from another PalmOS by Access device Setting up your computer for synchronizationSystem requirements Select Info on the App menu User folderIncluded with your device. Older versions May not work correctly A P T E R Installing the desktop synchronization software Palm Desktop software or Microsoft Outlook Connecting your Centro to your computer Sync button Sync cable Synchronizing information-the basics Computer type Desktop software What syncs and where Windows XP and earlier Program Files Where’s my info stored?Palm HotSyncUsername Windows Vista Username Documents Moving around on your Palm Centro smart device This chapter 5-way includes the following buttons Moving around the screenCenter Left Right Way to move the highlight from one item to another Highlighting and selecting itemsLearn to recognize the highlight. It can take two forms Highlighting text Accessing command buttonsSelecting menu items Way Use the 5-way Selecting options in a pick listTo highlight Backlight Backspace Option Return Shift/Find Menu Space Alt Using the keyboard Entering numbers, punctuation, and symbols Press Alt Entering other symbols and accented charactersPress Up , Down , Right , or Left Symbols and accented characters Opening applications Using the quick buttonsPhone Calendar Applications Messaging Web Button Primary appMemos Assigning an application to the Messaging button Press Applications Using Applications View A P T E R Your phone This chapter Waking up the screen and turning it off Turning your Centro smart device on and off Opening the Phone application Turning your phone on and off Making calls Dialing using the onscreen Dial Pad Press PhoneStatus icons Dial Pad Favorites Contacts Main Dialing by contact name Dialing using the keyboard Press Phone Text appears here as you enter it Voice prompts you to say a command Do one of the followingVoice dialing Press Applications Select Voice Dial Dialing from a web page or message Press Send or Center to make the call To select from your most recently dialed To select from your call history list Receiving calls Slide the Ringer switch to Sound Off Setting up voicemail Press Phone Using voicemailVoicemail notification To dismiss the Alert dialog box, select OK Enter your voicemail password using the keyboard What can I do when I’m on a call?Listening to voicemail messages Press Phone Press and hold 1 to dial the voicemail system A T C a N I D O W H E N I ’ M O N a C a L L ? Switching applications during a call Press Power/EndEnding a call Press the button on the headset if the headset is attached Select Add Contact To decline adding this number, select CancelMaking a second call Select Add Call Receiving a second call call waiting When the Dial another call prompt appears, select Yes Forwarding all calls Making a conference callPress Menu Select Options, and then select Call Preferences Forwarding calls under certain conditions Entering names and phone numbers How many minutes have I used?Select the Call Log tab Press Menu Add a caller ID photo Select Insert a pause when dialing aAdd a caller ID ringtone Select Select New Contact from the Record After you enter all the information, select Done Display additional fields for this contact Select PlusSelect the Contacts tab Assigning a caller ID photo Press Phone Assigning a caller ID ringtone Deleting a contact Customizing Contacts Press PhoneCreating a business card for beaming Viewing your SIM Phonebook Press Phone Defining favorite buttons Creating a speed-dial favorite button Press Phone Enter a label for the favorite Editing a favorite button Press Phone Deleting a favorite button Using a hands-free device Press Applications and select Connecting to a Bluetooth hands-free device Select Setup Devices Select Hands-free Setup Using a Bluetooth hands-free device Customizing advanced settings for your hands-free device Customizing phone settingsPress Applications and select Prefs Select Hands-free Creating and managing ringtones Selecting ringtonesYou can also record sounds and use them as ringtones Selecting Phone alert tones Adjusting the call volumeYou can set various tones for various types of alerts Customizing the Main tab in the Phone application Adjusting ringer volume Setting your dialing preferences Select the Dial Pad tab Enter #*889 TTY Press Send Using TTY Icons? What are all those O U R P H O N E You have a pending PTT invitation and have not yet responded A P T E R Your email and other messages This chapter Which email application should I use? If you want to… Push your email and organizer information from your VersaMail application CharterHow do I get started? Cablevision ESMTP, SSL Password field, enter your email account password Enter the names of your incoming and outgoing mail servers Enter the username you use to access your email Creating and sending messages Settings for this account Adding attachments to your messages Enter the subject and message textAttaching photos and videos Red paper clip icon in the upper-right corner Attaching ringtones Receiving and viewing messages Attaching other types of filesIf a large incoming message is Truncated, select More Replying to or forwarding messages See Customizing your email settingsViewing attachments Deleting selected messages from the Inbox Customizing your email settings Switching accountsDeleting messages by date Press Menu Select Delete Old on the Message menu Select Auto Sync Press Menu Select Options, and then select PreferencesSelect OK, and then select Get Mail Viewing the Activity Log Do either of the following Setting preferences for getting messagesSelecting alert tones Check the Alert me of new mail box Message Format Sets the format for messages you retrieve Unread messages Imap accountsAttaching a signature to a message Enter your signature information, and then select OK Select Signature Check the Attach Signature boxWorking with Microsoft Exchange ActiveSync Pushing email, events, and contacts Turning off push Xpress Mail Using Remote Address LookupGet manually Mail, Calendar, or Contacts Remote Lookup 109 Before YOU Begin You need the following Select Professional Edition, and then press Next Setting up Xpress Mail on your CentroPress Register Creating and sending email in Xpress Mail Messaging Press Applications and select Messaging Creating and sending a text messageSelect New Select the To field to address the message Supported File Types Creating and sending a multimedia messageSelect Add Media Remove, View, or Play Receiving messages Applications and selecting Using links in messagesSounds or Voice Memo Arranging your messages Applications and selecting Pics&VideosDeleting messages Message that displays the Chat icon Enter your message Chatting with Messaging Select Send Display my name in chat window as Show timestamps in chats IndicateAutomatically collect MMS Selecting Messaging alert tones What are all those icons? Instant Messaging IM Accessing IMInstant Messaging Sending a Message Signing onReceiving a Message Applications and select Instant Messaging Leaving IM O U R E M a I L a N D O T H E R M E S S a G E S Your Push to Talk application This chapter How PTT works What is Push to Talk? What can I do with PTT? Sign up for PTT serviceHere are a couple of examples of what you can do with PTT Also subscribe to the AT&T Push to Talk service Setting up PTTSetting your availability Log Out You cannot make or receive PTT calls Adding a contact Creating a PTT contact list Select View Contact Changing a contact’s nameEnter a new name for the contact Select OK Creating a group Editing a group Responding to invitationsSelect Edit Group A P T E R Leaving a group Viewing availabilityDeleting a group Select Delete Group Receiving availability alerts K I N G C a L L S Making a PTT call Select Dynamic Call Making a PTT call to a dynamic groupMaking a phone call Responding to a Call-Me alert What can I do when I’m on a PTT call? Select Convert to cellular call Converting a PTT call into a phone call Making a second PTT call Using the Call Log Sending a voice message Sending messagesSelect Voice Message Viewing messages Invitations, make calls, and send messages Customizing your PTT settings O U R P U S H T O T a L K a P P L I C a T I O N Your connections to the web and wireless devices This chapter Web browser Optimized ModeViewing a web View a page in wide layout format as Creating a bookmark Viewing bookmarks or saved pages Saving aSelect the Bookmarks View icon in the web page toolbar Editing or deleting a bookmark or saved Press Applications and select ATT Mall Shopping at ATT MallExploring AT&T Music AT&T Music Videos MP4, 3G2, ASF, WMV Ringtones Downloading files from a webMusic Play Streaming files from a webCopying text from a web Returning to recently viewed pages Customizing your web browser settingsFinding text on a web Select Find Text on Page from the Page menu Select General and set any of the following preferences Set memory limit for storing pages Select Advanced and set any of the following preferences On your Centro, press Applications and select Bluetooth Accessing the Internet using a Bluetooth DUN connection Setting up your computer for a Bluetooth DUN connectionDial *99***1# Terminating a Bluetooth DUN Internet session Connecting with Bluetooth devicesClick Disconnect Select Setup Devices Select Trusted Devices Accepting a connection from another Bluetooth device Bluetooth Select After you’ve finished using this settingRemember to change it back to Hidden Predefined passkey. If your device has a Device list box if you want to form a A P T E R Your photos, videos, and music Camera and Camcorder Pictures & Videos Pocket Tunes Deluxe Taking a picture Camera CamcorderPress Applications and select Camera You can store videos on your Centro or on an expansion card Recording a video Camcorder Camera Or Camcorder Customizing your Camera settings Viewing a picture Pictures & Videos Select the album that contains the picture you want to see Press Applications and select Pics&VideosViewing a video Select the album that contains the video you want to see Sending pictures or videos Copying a picture or video Saving a picture as wallpaper Organizing pictures and videosAdding a picture to a contact entry Rotating a picture Deleting a picture or video Pocket Tunes DeluxeViewing pictures and videos on your computer Applications and select pTunes Transferring music files from your computer Select Rip Music Transferring music from a CD to your Centro Press Applications and select pTunes Listening to music on your CentroPrevious song Plays the previous song Select Save List Creating a playlistEditing a playlist Press Applications and select pTunes A P T E R O U R P H O T O S , V I D E O S , a N D M U S I C Your personal information organizer Calendar World Clock Tasks Displaying your calendar Calendar Creating an event Select OK Type of time units Number of time units Adding an alarm to an eventCreating an untimed event Create an event, and then select it Select Details Scheduling a repeating event Changing or deleting an event Color-coding your scheduleSelect the event you want to edit or delete Select Details Delete Removes the event from your calendar Select OK Select Day and set any of the following options Customizing display options for your calendar Indicate under which category the event is filed Selecting alarm tonesSelect OK Select Month and set any of the following options Press Menu Select Options, and then select Sound To delete a sound, select it and press Backspace World Clock Press Applications and select World Clock Selecting citiesAdding cities Setting task priority, due date, and other details Setting an alarmTasks Adding a task Press Applications and select Tasks Category Assign the task to a specific category Alarm Set an alarm for this taskChecking off a task Options Due Today, Last 7 Days, Next 7 Days, or Past Due Organizing your tasks Customizing Tasks Deleting a task A P T E R Your memos and documents Documents To Go Professional Memos Voice Memo Documents To Go Professional Opening a document MemosDocuments Select the document you want from the list Creating a memo Press Applications and select Memos Voice MemoDeleting a memo Creating a voice memo O I C E M E M O Your application and info management tools This chapter Viewing and using the alerts Using Find Calculator Length Length conversions for metric and English values Selecting functions in Advanced Calculator Mode Installing bonus software from My Centro on your device Installing applicationsInstalling applications from the Internet My Centro Installing other third-party applications from a computer Installing bonus software from My Palm on your computer Removing applications Windows Select Start Programs Palm Install ToolSelect Change Destination and select the expansion card Mac Mac Mac HD\Applications\Palm\Users\device name Manually deleting applications Viewing application info Sending information with Bluetooth wireless technologyPress Menu Select Info on the App menu Version The version numbers Press Applications and select Bluetooth Select Bluetooth On Sending info over a Bluetooth wireless connection Select Yes to receive the information or No to refuse it Beaming an entry Beaming information To applications that cannot be beamed Beaming an applicationPress Menu Select Beam from the App menu Receiving beamed information Synchronization, you can turn off synchronization for Memos Synchronizing information- advancedChanging which applications sync MAC only Setting up a Bluetooth connection for synchronization Select Setup Devices Select HotSync Setup Press Applications and select HotSync Synchronizing over a Bluetooth connection Applications and select HotSync Synchronizing over an infrared connectionSelect Local Click the HotSync Controls tab, and then select Enabled Using expansion cardsRemove the battery door Open the expansion slot door Double-click the HotSync manager icon in the Palm folder Removing an expansion card Close the expansion slot door Replace the battery doorOpening applications on an expansion card Accessing items stored on an expansion card Viewing expansion card information Highlight the application you want to copy Select CopySelect Card Info Formatting an expansion card A P T E R Your personal settings This chapter Setting system volume levels System sound settingsSilencing sounds Press Applications and select Sounds Adjusting the brightness Display and appearance settingsChanging the screen font Small bold font Large font Select OK Setting display formatsPress Applications and select Prefs Press Applications and select Prefs Select Touchscreen Aligning the screen to correct tapping problemsSelect a color scheme from the list Select Done Arranging applications by category Applications settingsPress Menu Select Category on the App menu Displaying applications by category Reassigning buttons Default Press Applications and select Prefs Select Default Apps Changing default applicationsLocking your Centro and info To turn off Keyguard, do the following Locking your keyboard Keyguard Screen when the phone rings. You must Incoming calls received DisablesLocking your screen Select Keyguard Check any of the following boxes Locking your Centro To disable the current Phone Lock settings Press Applications and select Security Select the Password boxSelect the Auto Lock Device box Select OK Do one of the following Hiding or masking all private entries Working with private entriesViewing all private records You can reveal all the entries you’ve hidden or masked Follow these steps to recover from a lost password Security Password and Palm Desktop software WindowsSelect Lost Password Viewing private entries in a specific application Setting the date and time System settingsPress Applications and select Prefs Select Date & Time Select Power Optimizing power settingsSelect Done Prefs Connecting to a VPN TIP For information about third-party VPN O U R P E R S O N a L S E T T I N G S Common questions This chapter Programs Palm Safe HotSync Upgrading P G R a D I N G Resetting your Centro Desktop software installationPerforming a soft reset Performing a hard reset Performing a system reset Replacing the battery E P L a C I N G T H E B a T T E R Y Screen appears blank Screen There’s a blinking bell in the upper-left corner Synchronization Can’t find my user folder What is the backup folder?Palm Desktop does not respond to a sync attempt Make sure that the HotSync manager is running Windows only Uninstall Mac Mac hard drive Applications Palm Users device name Synchronization starts but stops without finishing Palm Desktop software. Click Start Open Microsoft Outlook and delete the duplicate entries Have duplicate entries in Microsoft Outlook after I syncSelect Desktop overwrites handheld, and then click OK My appointments show up in the wrong time slot after I sync If you’re using Palm Desktop softwareClick HotSync manager in the taskbar and select Custom Uncheck the New events use time zones box if it’s checked Phone Signal strength is weakSelect Calendar Click Change Text of my memos is truncated after I sync Other person hears an echo My Centro won’t connect to the mobile networkHear my own voice echo My voice is too quiet on the other end My phone seems to turn off by itself Hands-free devices Confirm all the following Can’t send or receive multimedia messages Can’t send or receive text messages Web Can’t tell if data services are availableMy Centro won’t connect to the Internet It takes a long time for a web page to load Can’t access a web Try opening the web page again to see if it loads faster My Bluetooth DUN connection isn’t workingAn image or map is too small on my screen Secure site refuses to permit a transaction Camera Making room on your Centro Third-party applications Error messages M M O N Q U E S T I O N S Error M E S S a G E S O M M O N Q U E S T I O N S Terms Edge Enhanced Data rates for GSM Evolution Gprs General Packet Radio ServiceFavorite HotSync Palm OS by Access Palm Install ToolPartnership Phone SIM Subscriber Identity Module card Call her, press and hold M. Your Centro dials the numberSlide Streaming FCC Notice Important safety and legal information Bluetooth Qualification Program Battery safety information Page Specifications Specification S MobiTV download required Instant messaging IM Included software Phone including Favorites and Dial Pad Specification S Tasks list IndexCustomer support for 12 email and. See email Accounts 179 196 Installing 214-216Album list 98, 176 285 Inserting 18 167273 221 Brightness duration Caps Lock modeBrowsing 192 159 225200 Charging 19, 20 278 Sorting 66, 69 108238 271 Cookies 151, 159 Screen 191 Delays 247226 Albums 179 Events 81, 194 Files 156, 175 194Discovery 164, 165 116 Setting up 92, 93, 94 Errors 267, 273155 Sending 97, 107, 117 189 Favorites tab 54 FDN list 246 features 9 feedback 272 filesStoring information on 209 232 239 249Freezes 286 215, 259 SIM cards Cards 27, 280 troubleshootingInternet 149, 175, 214, 276 See also web browsing 147 List view applications 241 listening to 181, 182 uninstalling desktopSoftware and 267 upgrading and 27 267 106, 108 Masks 244Freeing 160, 216 160 Deleting 116, 118 To 172, 174Music files 156, 181 132 269 Outbox 97, 122, 123 Outlook265 268 143 243, 246248 For 73 Making 51-55, 59, 61 Deleting 172, 179 PINs 245Selecting 54, 55 178 295 181245 Making 139-141 201 141, 144 creating 132, 134, 140 deleting131 208 Saving Rotating photos263 182 161, 164237 Email 97, 107, 117 272 Symbols 40, 42, 66114 Static 272 See also messages Tabs 51, 60 195 122, 189180 190 164, 166 Recording 115 Playing 157, 174100 Saving 174 237 Viewing 175, 176 158-160 Accessing 151, 153 152158 Web links 36, 72, 151 109