Palm PDA CentroTM Smart Device manual Can’t send or receive text messages

C O M M O N Q U E S T I O N S

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•Check the documentation that came with your device or the manufacturer’s website for information specific to your device.

Email

•For troubleshooting info on Xpress Mail, go to xpressmail.att.com/subscriber.

•For troubleshooting info on the VersaMail® application, see the User Guide for the VersaMail Application on the Palm Software Installation CD.

Messaging

I can’t send or receive text messages

•Make sure your SIM card is inserted correctly (see Inserting the SIM card and battery) and your phone is turned on (see Turning your phone on and off).

•Contact AT&T to verify that your plan includes text messaging services, that these services have been correctly activated, and that they are available at

your location. AT&T should be able to tell you if text messaging services have been experiencing transmission delays. Delays can also occur between the time that a message is sent and the time it is received.

•Verify with the recipient that the receiving device can handle text messages.

•If a text message arrives but does not display an alert, perform a soft reset (see Performing a soft reset).

I can’t send or receive multimedia messages

•Make sure your phone is turned on (see Turning your phone on and off).

•Contact AT&T to verify that your plan includes multimedia messaging services (MMS), that these services have been correctly activated, and that they are available at your location. AT&T should be able to tell you if multimedia messaging services have been experiencing transmission delays. Delays can also occur between the time that a message is sent and the time it is received.

C H A P T E R

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