Desktop software installation | Palm PDA CentroTM Smart Device

C O M M O N Q U E S T I O N S

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Desktop software installation

If you are having trouble installing the desktop software, you may have the wrong version of the software or some of your computer’s resources may be unavailable.

TIP The Getting Started CD installs software that lets you synchronize using Palm® Desktop software or Microsoft Outlook for Windows. If you want to synchronize using a different personal information manager (PIM), you must install a third-party solution. Contact the PIM’s author or vendor to learn if software is available for your Centro.

Follow these steps to retry the installation.

1Make sure your computer profile includes administrator rights to install software. In large organizations, these are usually granted by the system administrator.

2Restart your computer.

3Quit any active applications, including virus scanners and Internet security applications.

4Make sure you’re installing the software from the Getting Started CD that came with your new Centro. Other versions of the desktop software may not work with your Centro.

5Insert the Getting Started CD to restart the installation.

IMPORTANT Always use the same language for your Centro, your computer operating system, and your desktop software. Otherwise, you may lose information or have difficulty with synchronization. Support is not provided for mismatched language setups.

Resetting your

Centro

Performing a soft reset

Performing a soft reset is similar to restarting a computer. If your Centro is not responding or you have trouble

C H A P T E R

D E S K T O P S O F T W A R E I N S T A L L A T I O N 259

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Palm PDA CentroTM Smart Device manual Desktop software installation, Resetting your Centro, Performing a soft reset

Contents

User Guide Intellectual property notices Contents Your email and other messages Memos Voice Memo Your memos and documents Documents To Go Professional Vi C O N T E N T S Welcome This chapter You should have received all the following items in the box What’s in the box?Hardware What do I need to get started? Rechargeable battery AC charger USB sync cableDocumentation and software Select My Centro Where to learn moreWhile using your Centro For a quick introduction If you need more information Start using your Centro right away Setting up This chapter Stylus Indicator light phoneCentro Overview Front view Lanyard loop Power connector Microphone Sync connectorBack view Ringer switch Inserting the SIM card and batteryTop view N S E R T I N G T H E S I M C a R D a N D B a T T E R Y Charging the battery H a R G I N G T H E B a T T E R Y Maximizing battery life Turn down the screen brightness see Adjusting the brightness Press Phone Making your first callPress Left to select the Dial Pad tab Status icons What’s my phone number? After you finish the call, press Power/ End to end the callAdjusting call volume Volume Side button Upgrading from another PalmOS by Access device Setting up your computer for synchronizationSystem requirements May not work correctly User folderSelect Info on the App menu Included with your device. Older versions A P T E R Installing the desktop synchronization software Palm Desktop software or Microsoft Outlook Connecting your Centro to your computer Sync button Sync cable Synchronizing information-the basics Computer type Desktop software What syncs and where Windows Vista Username Documents Where’s my info stored?Windows XP and earlier Program Files Palm HotSyncUsername Moving around on your Palm Centro smart device This chapter 5-way includes the following buttons Moving around the screenCenter Left Right Way to move the highlight from one item to another Highlighting and selecting itemsLearn to recognize the highlight. It can take two forms Highlighting text Accessing command buttonsSelecting menu items Way Use the 5-way Selecting options in a pick listTo highlight Backlight Backspace Option Return Shift/Find Menu Space Alt Using the keyboard Entering numbers, punctuation, and symbols Press Alt Entering other symbols and accented charactersPress Up , Down , Right , or Left Symbols and accented characters Opening applications Using the quick buttonsPhone Calendar Applications Messaging Assigning an application to the Messaging button Button Primary appWeb Memos Press Applications Using Applications View A P T E R Your phone This chapter Waking up the screen and turning it off Turning your Centro smart device on and off Opening the Phone application Turning your phone on and off Favorites Contacts Main Dialing using the onscreen Dial Pad Press PhoneMaking calls Status icons Dial Pad Dialing by contact name Dialing using the keyboard Press Phone Press Applications Select Voice Dial Voice prompts you to say a command Do one of the followingText appears here as you enter it Voice dialing Dialing from a web page or message Press Send or Center to make the call To select from your most recently dialed To select from your call history list Receiving calls Slide the Ringer switch to Sound Off To dismiss the Alert dialog box, select OK Using voicemailSetting up voicemail Press Phone Voicemail notification Press and hold 1 to dial the voicemail system What can I do when I’m on a call?Enter your voicemail password using the keyboard Listening to voicemail messages Press Phone A T C a N I D O W H E N I ’ M O N a C a L L ? Press the button on the headset if the headset is attached Press Power/EndSwitching applications during a call Ending a call Select Add Call To decline adding this number, select CancelSelect Add Contact Making a second call Receiving a second call call waiting When the Dial another call prompt appears, select Yes Forwarding all calls Making a conference callPress Menu Select Options, and then select Call Preferences Forwarding calls under certain conditions Entering names and phone numbers How many minutes have I used?Select the Call Log tab Press Menu Select New Contact from the Record Insert a pause when dialing aAdd a caller ID photo Select Add a caller ID ringtone Select Assigning a caller ID photo Press Phone Display additional fields for this contact Select PlusAfter you enter all the information, select Done Select the Contacts tab Assigning a caller ID ringtone Deleting a contact Customizing Contacts Press PhoneCreating a business card for beaming Viewing your SIM Phonebook Press Phone Defining favorite buttons Creating a speed-dial favorite button Press Phone Enter a label for the favorite Editing a favorite button Press Phone Deleting a favorite button Using a hands-free device Press Applications and select Connecting to a Bluetooth hands-free device Select Setup Devices Select Hands-free Setup Using a Bluetooth hands-free device Customizing advanced settings for your hands-free device Customizing phone settingsPress Applications and select Prefs Select Hands-free Creating and managing ringtones Selecting ringtonesYou can also record sounds and use them as ringtones Selecting Phone alert tones Adjusting the call volumeYou can set various tones for various types of alerts Customizing the Main tab in the Phone application Adjusting ringer volume Setting your dialing preferences Select the Dial Pad tab Enter #*889 TTY Press Send Using TTY Icons? What are all those O U R P H O N E You have a pending PTT invitation and have not yet responded A P T E R Your email and other messages This chapter Which email application should I use? If you want to… Push your email and organizer information from your Cablevision CharterVersaMail application How do I get started? ESMTP, SSL Password field, enter your email account password Enter the names of your incoming and outgoing mail servers Enter the username you use to access your email Creating and sending messages Settings for this account Red paper clip icon in the upper-right corner Enter the subject and message textAdding attachments to your messages Attaching photos and videos Attaching ringtones Receiving and viewing messages Attaching other types of filesIf a large incoming message is Truncated, select More Replying to or forwarding messages See Customizing your email settingsViewing attachments Deleting selected messages from the Inbox Press Menu Select Delete Old on the Message menu Switching accountsCustomizing your email settings Deleting messages by date Viewing the Activity Log Press Menu Select Options, and then select PreferencesSelect Auto Sync Select OK, and then select Get Mail Check the Alert me of new mail box Setting preferences for getting messagesDo either of the following Selecting alert tones Message Format Sets the format for messages you retrieve Unread messages Imap accountsAttaching a signature to a message Pushing email, events, and contacts Select Signature Check the Attach Signature boxEnter your signature information, and then select OK Working with Microsoft Exchange ActiveSync Turning off push Remote Lookup Using Remote Address LookupXpress Mail Get manually Mail, Calendar, or Contacts 109 Before YOU Begin You need the following Creating and sending email in Xpress Mail Setting up Xpress Mail on your CentroSelect Professional Edition, and then press Next Press Register Messaging Press Applications and select Messaging Creating and sending a text messageSelect New Select the To field to address the message Supported File Types Creating and sending a multimedia messageSelect Add Media Remove, View, or Play Receiving messages Applications and selecting Using links in messagesSounds or Voice Memo Arranging your messages Applications and selecting Pics&VideosDeleting messages Message that displays the Chat icon Enter your message Chatting with Messaging Select Send Selecting Messaging alert tones Show timestamps in chats IndicateDisplay my name in chat window as Automatically collect MMS What are all those icons? Instant Messaging IM Accessing IMInstant Messaging Applications and select Instant Messaging Signing onSending a Message Receiving a Message Leaving IM O U R E M a I L a N D O T H E R M E S S a G E S Your Push to Talk application This chapter How PTT works What is Push to Talk? What can I do with PTT? Sign up for PTT serviceHere are a couple of examples of what you can do with PTT Log Out You cannot make or receive PTT calls Setting up PTTAlso subscribe to the AT&T Push to Talk service Setting your availability Adding a contact Creating a PTT contact list Select View Contact Changing a contact’s nameEnter a new name for the contact Select OK Creating a group Editing a group Responding to invitationsSelect Edit Group A P T E R Select Delete Group Viewing availabilityLeaving a group Deleting a group Receiving availability alerts K I N G C a L L S Making a PTT call Select Dynamic Call Making a PTT call to a dynamic groupMaking a phone call Responding to a Call-Me alert What can I do when I’m on a PTT call? Select Convert to cellular call Converting a PTT call into a phone call Making a second PTT call Using the Call Log Sending a voice message Sending messagesSelect Voice Message Viewing messages Invitations, make calls, and send messages Customizing your PTT settings O U R P U S H T O T a L K a P P L I C a T I O N Your connections to the web and wireless devices This chapter Web browser Optimized ModeViewing a web View a page in wide layout format as Creating a bookmark Editing or deleting a bookmark or saved Saving aViewing bookmarks or saved pages Select the Bookmarks View icon in the web page toolbar AT&T Music Shopping at ATT MallPress Applications and select ATT Mall Exploring AT&T Music Videos MP4, 3G2, ASF, WMV Ringtones Downloading files from a webMusic Play Streaming files from a webCopying text from a web Select Find Text on Page from the Page menu Customizing your web browser settingsReturning to recently viewed pages Finding text on a web Select General and set any of the following preferences Set memory limit for storing pages Select Advanced and set any of the following preferences On your Centro, press Applications and select Bluetooth Accessing the Internet using a Bluetooth DUN connection Setting up your computer for a Bluetooth DUN connectionDial *99***1# Terminating a Bluetooth DUN Internet session Connecting with Bluetooth devicesClick Disconnect Select Setup Devices Select Trusted Devices Accepting a connection from another Bluetooth device Bluetooth Select After you’ve finished using this settingRemember to change it back to Hidden Predefined passkey. If your device has a Device list box if you want to form a A P T E R Your photos, videos, and music Camera and Camcorder Pictures & Videos Pocket Tunes Deluxe Taking a picture Camera CamcorderPress Applications and select Camera You can store videos on your Centro or on an expansion card Recording a video Camcorder Camera Or Camcorder Customizing your Camera settings Viewing a picture Pictures & Videos Select the album that contains the video you want to see Press Applications and select Pics&VideosSelect the album that contains the picture you want to see Viewing a video Sending pictures or videos Copying a picture or video Rotating a picture Organizing pictures and videosSaving a picture as wallpaper Adding a picture to a contact entry Deleting a picture or video Pocket Tunes DeluxeViewing pictures and videos on your computer Applications and select pTunes Transferring music files from your computer Select Rip Music Transferring music from a CD to your Centro Press Applications and select pTunes Listening to music on your CentroPrevious song Plays the previous song Select Save List Creating a playlistEditing a playlist Press Applications and select pTunes A P T E R O U R P H O T O S , V I D E O S , a N D M U S I C Your personal information organizer Calendar World Clock Tasks Displaying your calendar Calendar Creating an event Select OK Type of time units Number of time units Adding an alarm to an eventCreating an untimed event Create an event, and then select it Select Details Scheduling a repeating event Delete Removes the event from your calendar Select OK Color-coding your scheduleChanging or deleting an event Select the event you want to edit or delete Select Details Select Day and set any of the following options Customizing display options for your calendar Press Menu Select Options, and then select Sound Selecting alarm tonesIndicate under which category the event is filed Select OK Select Month and set any of the following options To delete a sound, select it and press Backspace World Clock Press Applications and select World Clock Selecting citiesAdding cities Adding a task Press Applications and select Tasks Setting an alarmSetting task priority, due date, and other details Tasks Category Assign the task to a specific category Alarm Set an alarm for this taskChecking off a task Options Due Today, Last 7 Days, Next 7 Days, or Past Due Organizing your tasks Customizing Tasks Deleting a task A P T E R Your memos and documents Documents To Go Professional Memos Voice Memo Documents To Go Professional Select the document you want from the list MemosOpening a document Documents Creating a voice memo Voice MemoCreating a memo Press Applications and select Memos Deleting a memo O I C E M E M O Your application and info management tools This chapter Viewing and using the alerts Using Find Calculator Length Length conversions for metric and English values Selecting functions in Advanced Calculator Mode My Centro Installing applicationsInstalling bonus software from My Centro on your device Installing applications from the Internet Installing other third-party applications from a computer Installing bonus software from My Palm on your computer Mac Windows Select Start Programs Palm Install ToolRemoving applications Select Change Destination and select the expansion card Mac Mac HD\Applications\Palm\Users\device name Manually deleting applications Version The version numbers Sending information with Bluetooth wireless technologyViewing application info Press Menu Select Info on the App menu Press Applications and select Bluetooth Select Bluetooth On Sending info over a Bluetooth wireless connection Select Yes to receive the information or No to refuse it Beaming an entry Beaming information Receiving beamed information Beaming an applicationTo applications that cannot be beamed Press Menu Select Beam from the App menu Synchronization, you can turn off synchronization for Memos Synchronizing information- advancedChanging which applications sync MAC only Setting up a Bluetooth connection for synchronization Select Setup Devices Select HotSync Setup Press Applications and select HotSync Synchronizing over a Bluetooth connection Applications and select HotSync Synchronizing over an infrared connectionSelect Local Double-click the HotSync manager icon in the Palm folder Using expansion cardsClick the HotSync Controls tab, and then select Enabled Remove the battery door Open the expansion slot door Removing an expansion card Close the expansion slot door Replace the battery doorOpening applications on an expansion card Accessing items stored on an expansion card Viewing expansion card information Highlight the application you want to copy Select CopySelect Card Info Formatting an expansion card A P T E R Your personal settings This chapter Press Applications and select Sounds System sound settingsSetting system volume levels Silencing sounds Adjusting the brightness Display and appearance settingsChanging the screen font Small bold font Large font Select OK Setting display formatsPress Applications and select Prefs Press Applications and select Prefs Select Touchscreen Aligning the screen to correct tapping problemsSelect a color scheme from the list Select Done Displaying applications by category Applications settingsArranging applications by category Press Menu Select Category on the App menu Reassigning buttons Default Press Applications and select Prefs Select Default Apps Changing default applicationsLocking your Centro and info To turn off Keyguard, do the following Locking your keyboard Keyguard Select Keyguard Check any of the following boxes Incoming calls received DisablesScreen when the phone rings. You must Locking your screen Locking your Centro To disable the current Phone Lock settings Select OK Do one of the following Select the Password boxPress Applications and select Security Select the Auto Lock Device box You can reveal all the entries you’ve hidden or masked Working with private entriesHiding or masking all private entries Viewing all private records Viewing private entries in a specific application Security Password and Palm Desktop software WindowsFollow these steps to recover from a lost password Select Lost Password Setting the date and time System settingsPress Applications and select Prefs Select Date & Time Prefs Optimizing power settingsSelect Power Select Done Connecting to a VPN TIP For information about third-party VPN O U R P E R S O N a L S E T T I N G S Common questions This chapter Programs Palm Safe HotSync Upgrading P G R a D I N G Resetting your Centro Desktop software installationPerforming a soft reset Performing a hard reset Performing a system reset Replacing the battery E P L a C I N G T H E B a T T E R Y Screen appears blank Screen There’s a blinking bell in the upper-left corner Synchronization Make sure that the HotSync manager is running What is the backup folder?Can’t find my user folder Palm Desktop does not respond to a sync attempt Windows only Uninstall Mac Mac hard drive Applications Palm Users device name Synchronization starts but stops without finishing Palm Desktop software. Click Start Open Microsoft Outlook and delete the duplicate entries Have duplicate entries in Microsoft Outlook after I syncSelect Desktop overwrites handheld, and then click OK Uncheck the New events use time zones box if it’s checked If you’re using Palm Desktop softwareMy appointments show up in the wrong time slot after I sync Click HotSync manager in the taskbar and select Custom Text of my memos is truncated after I sync Signal strength is weakPhone Select Calendar Click Change My voice is too quiet on the other end My Centro won’t connect to the mobile networkOther person hears an echo Hear my own voice echo My phone seems to turn off by itself Hands-free devices Confirm all the following Can’t send or receive multimedia messages Can’t send or receive text messages Web Can’t tell if data services are availableMy Centro won’t connect to the Internet It takes a long time for a web page to load Can’t access a web Secure site refuses to permit a transaction My Bluetooth DUN connection isn’t workingTry opening the web page again to see if it loads faster An image or map is too small on my screen Camera Making room on your Centro Third-party applications Error messages M M O N Q U E S T I O N S Error M E S S a G E S O M M O N Q U E S T I O N S Terms HotSync Gprs General Packet Radio ServiceEdge Enhanced Data rates for GSM Evolution Favorite Phone Palm Install ToolPalm OS by Access Partnership Streaming Call her, press and hold M. Your Centro dials the numberSIM Subscriber Identity Module card Slide FCC Notice Important safety and legal information Bluetooth Qualification Program Battery safety information Page Specifications Specification S MobiTV download required Instant messaging IM Included software Phone including Favorites and Dial Pad Specification S 179 IndexTasks list Customer support for 12 email and. See email Accounts 285 Installing 214-216196 Album list 98, 176 221 167Inserting 18 273 192 Caps Lock modeBrightness duration Browsing Charging 19, 20 225159 200 278 Cookies 151, 159 108Sorting 66, 69 238 271 Albums 179 Delays 247Screen 191 226 116 194Events 81, 194 Files 156, 175 Discovery 164, 165 Sending 97, 107, 117 Errors 267, 273Setting up 92, 93, 94 155 232 Favorites tab 54 FDN list 246 features 9 feedback 272 files189 Storing information on 209 286 249239 Freezes 147 Cards 27, 280 troubleshooting215, 259 SIM cards Internet 149, 175, 214, 276 See also web browsing 267 181, 182 uninstalling desktopList view applications 241 listening to Software and 267 upgrading and 27 160 Masks 244106, 108 Freeing 160, 216 132 To 172, 174Deleting 116, 118 Music files 156, 181 268 Outbox 97, 122, 123 Outlook269 265 For 73 243, 246143 248 178 Deleting 172, 179 PINs 245Making 51-55, 59, 61 Selecting 54, 55 Making 139-141 181295 245 208 141, 144 creating 132, 134, 140 deleting201 131 Saving Rotating photos263 Email 97, 107, 117 161, 164182 237 Static 272 Symbols 40, 42, 66272 114 See also messages Tabs 51, 60 190 164, 166 122, 189195 180 237 Viewing 175, 176 Playing 157, 174Recording 115 100 Saving 174 Web links 36, 72, 151 Accessing 151, 153 152158-160 158 109