4. HANDLING INCOMING CALLS

You can handle calls that reach your phone in a variety of ways:

Answer Calls (page 38)

Use Call Hold (page 38)

Transfer Calls (page 40)

ANSWERING CALLS

You can answer various types of calls using the following procedure:

To answer a call

1.Pick up the handset or press the ON/OFF key.

2.Do one of the following:

To answer . . .

 

Do the following . . .

 

 

 

A call ringing at someone

a.

Press the flashing FF key.

else’s phone

 

OR

 

 

 

a.

Enter the Direct Call Pickup Set code (default

 

 

= 704).

 

b. Dial the number of the ringing extension.

 

 

A call ringing a phone within

Enter the All Calls Pickup Set code (default =

your call pickup group

701).

 

 

An external call ringing a

Enter the External Call Pickup Set code (default =

phone within your call pickup

702).

group

 

 

 

 

 

A call ringing outside your call

a.

Enter the Specified Group Pickup Set code

pickup group

 

(default = 703).

 

b. Enter the number of the call pickup group (01-

 

 

72) where the phone is ringing.

 

 

 

3.Complete the call, and replace the handset or press the ON/OFF key.

USING CALL HOLD

Depending on the set up of your system, you can put one or more calls on hold and retrieve those calls using the HOLD key or a designated Floating Hold key.

38

Key Telephone User Guide

Page 38
Image 38
Panasonic KEY TELEPHONE manual Answering Calls, Using Call Hold, To answer a call