Panasonic KX-FL501C Problem Cause & solution Cannot send documents, Other party complains that

Operations

Fax – sending

Problem	Cause & solution
I cannot send documents.	The telephone line cord is connected to the EXT jack on
	●
	the unit. Connect to the LINE jack (p. 16).
	The other party’s fax machine is busy or has run out of
	●
	recording paper. Try again.
	The other party’s machine is not a facsimile. Check with
	●
	the other party.
	The other party’s fax machine rings too many times. Send
	●
	the fax manually – dial the number, confirm the fax tone,
	then press FAX START .
The other party complains that	If your line has special telephone services such as call
	●
letters on their received	waiting, the service may have been activated during fax
document are distorted or not	transmission. Connect the unit to a line that does not have
clear.	these services.
	The extension telephone on the same line is off the hook.
	●
	Hang up the extension telephone and try again.
	Try copying the document. If the copied image is clear,
	●
	there may be something wrong with the other party’s
	machine.
The other party complains that	The glass or rollers are dirty. Clean them (p. 73, 74).
	●
dirty patterns or black lines
appear on their received
document.
I cannot make an international	Use the overseas transmission mode of feature #23 (p. 55).
fax call.	●
	Add two pauses at the end of the telephone number or dial
	●
	manually.

Fax – receiving

Problem	Cause & solution
I cannot receive documents.	The telephone line cord is connected to the EXT jack on
	●
	the unit. Connect to the LINE jack (p. 16).
I cannot receive documents	The receive mode is set to TEL mode. Set to FAX ONLY
	●
automatically.	mode (p. 43) or TEL/FAX mode (p. 46).
	The time taken to answer the call is too long. Decrease the
	●
	number of rings of features #06 (p. 53), #30 (p. 56) and #78
	(p. 59).
The display shows the	The incoming call is not a fax. Change the receive mode to
	●
following message, but faxes	TEL mode (p. 42).
are not received.
CONNECTING
A blank sheet is ejected.	●The other party placed the document in their fax machine
	the wrong way. Check with the other party.
A white line or a dirty pattern	●The glass or rollers are dirty. Clean them (p. 73, 74).
appears on your recording
paper.
	(continued)

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