9. Help

LWhen you have a single telephone line and subscribe to a telephone company’s voice mail service, you must also subscribe to the duplex ring service (page 32).

I cannot receive documents automatically.

LThe receiving mode is set to TEL mode. Change the receiving mode:

KX-FP343: FAX ONLY mode (page 28).

KX-FP363: TAD/FAX mode (page 29) or FAX ONLY mode (page 29).

LThe time taken to answer the call is too long. Decrease the number of rings in feature #06 (page 43).

LThe greeting message is too long. Record a shorter message (page 35) (KX-FP363 only).

The display shows “CONNECTING.....”, but

faxes are not received.

LThe incoming call is not a fax. Change the receiving mode:

KX-FP343: TEL mode (page 28).

KX-FP363: TEL mode (page 28) or TAD/FAX mode (page 29).

A blank sheet is ejected.

LIf a blank sheet is ejected after the received document is printed out, the receiving reduction rate is not programmed correctly. Program the proper rate in feature #36 (page

44).

LThe other party placed the document in their fax machine the wrong way. Check with the other party.

A white line or a smudge appears on your recording paper.

LThe glass or rollers are dirty. Clean them (page 55).

The printing quality is poor.

Please do not reuse the ink film!

Please use genuine Panasonic replacement film. Refer to page 8 for further details.

LThe other party sent a faint document. Ask them to send a clearer copy of the document.

LThe thermal head is dirty. Clean it (page 56). L Some paper has instructions recommending

which side to print on. Try turning the paper over.

L You may have used paper with a cotton and/or fibre content that is over 20%, such as letterhead or resume paper.

The other party complains that they cannot send a document.

LThe receiving mode is set to TEL mode. Change the receiving mode:

KX-FP343: FAX ONLY mode (page 29).

KX-FP363: TAD/FAX mode (page 29) or FAX ONLY mode (page 29).

LThe memory is full of received documents due to a lack of recording paper or a recording paper jam. Install paper (page 12) or clear the jammed paper (page 53).

I cannot select the desired receiving mode.

LIf you want to set TAD/FAX (KX-FP363) or FAX ONLY mode:

KX-FP343: Press {RECEIVE MODE} repeatedly until FAX ONLY mode is displayed.

KX-FP363: Set the desired mode using feature #77 (page 46), and press {AUTO ANSWER} repeatedly until the desired

mode is displayed.

LIf you want to set TEL mode, press

{RECEIVE MODE} (KX-FP343)/{AUTO ANSWER} (KX-FP363) repeatedly until TEL

mode is displayed.

LThe Distinctive Ring of feature #31 is activated (page 32) (KX-FP343 only).

9.3.4 Copying

The unit will not make a copy.

LYou cannot make a copy during programming. Make the copy after

programming.

LYou cannot make a copy during telephone conversation.

A black line, a white line or smudge appears on the copied document.

LThe glass or rollers are dirty. Clean them (page 55).

The copied image is distorted.

LThe thermal head is dirty. Clean it (page 56).

The printing quality is poor. Please do not reuse the ink film!

Please use genuine Panasonic replacement film. Refer to page 8 for further details.

Original Copy

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Panasonic KX-FP343HK, KX-FP363HK manual Copying

KX-FP343HK, KX-FP363HK specifications

The Panasonic KX-FP363HK and KX-FP343HK are multifunctional fax machines designed to meet the needs of both home offices and small businesses. These models combine reliable faxing capabilities with additional features that enhance productivity and efficiency.

One of the standout features of the KX-FP363HK is its advanced thermal transfer printing technology. This ensures that your documents are printed with sharp clarity and precision, making them easy to read. The machine is equipped with a high-resolution printing capability, allowing for clear reproduction of text and images. The KX-FP343HK shares similar printing technology, providing users with high-quality output while maintaining cost efficiency.

Both models offer a user-friendly interface that simplifies the sending and receiving of faxes. They come with an intuitive control panel that allows for easy navigation through various functions. The KX-FP363HK boasts a larger memory capacity compared to the KX-FP343HK, enabling it to store more pages of sent and received faxes. This can be particularly useful in busy office environments where multiple faxes are processed daily.

In terms of connectivity, these fax machines feature a built-in telephone line interface, allowing users to send faxes directly from their telephone line. The dual access capability allows one user to send a fax while another is receiving one, eliminating waiting times and improving workflow efficiency. Additionally, the KX-FP363HK is equipped with a one-touch dial feature that enables quick access to frequently dialed numbers.

Both models are designed with energy efficiency in mind. They incorporate technologies that reduce power consumption when not in use, promoting an eco-friendly approach to office operations. Compact and lightweight, the KX-FP363HK and KX-FP343HK can fit seamlessly into any workspace.

Moreover, the KX-FP363HK includes a built-in answering machine, a significant advantage for users who require dual functionality. The KX-FP343HK, while lacking this feature, still provides essential faxing capabilities without the added complexity.

In summary, the Panasonic KX-FP363HK and KX-FP343HK are reliable choices for users seeking quality faxing solutions. With features like thermal transfer printing, user-friendly controls, and energy-efficient designs, these machines are well-suited for efficiently handling the demands of everyday faxing tasks. Whether in a home office or a small business setting, Panasonic has ensured that these models deliver the performance and reliability users expect.