If the PC and Printer Aren’t Communicating | Paxar TCMPCL2PR

Chapter 8. Diagnostics

If the PC and Printer Aren’t Communicating

If your PC is having trouble communicating with your printer, follow these steps:

✦Check any messages that occur at the printer and at the computer. See Chapter 9, "Errors," for information about the specific error messages you may receive.

✦Make sure you are using the correct printer cable.

✦Make sure the cable is plugged into the correct port on the computer.

✦Compare your printer’s communication settings (especially flow control) with the settings on your PC. Your printer and PC communications should match. Print a test label to identify the printer’s communication settings.

✦Make sure the printer is online (ready to receive data).

✦Make sure the battery is fully charged, if your printer uses a battery.

If all of the above are correct, reset your printer. Try the function again. If you still can’t establish communication, call Technical Support.

Resetting Printers

Sometimes, the printer receives mixed signals and loses its ability to communicate. If this happens, reset the printer and attempt communication again. Printers vary in reset procedures. Below are the procedures for resetting each of the supported printers.

Printers	Reset Actions

1460	Turn the printer off and back on.

9446	Turn the printer off and back on.

9490	Remove the battery and then re-attach it.

9494	Turn the printer off and back on.

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Paxar TCMPCL2PR manual If the PC and Printer Aren’t Communicating, Resetting Printers

Contents

Packet Reference Manual Trademarks Table of Contents Mpclii Packet Reference Manual Table of Contents Mpclii Packet Reference Manual Table of Contents Mpclii Packet Reference Manual Audience Chapter Getting Started Overview of Printer Differences Feature 9494 9490 9446 1460 Creating an Mpclii Format Packet Before You Begin25,A,R,M,508,508,FMT-25 p 250,80,0,1,1,1,W,C,0,0,MONARCH MARKING,0 p 18,V,30,30,1,1,1,1,B,C,0,0,0 p 12,F,110,115,1,2,120,5,L,0 p25,N,1 p 12345678901 p Sample Batch Packet Daily Startup Procedures Mpclii Packet Reference Manual Starting with a Design Designing a Format Determining the Print Area Determining Format Contents Drawing Rough Sketches ConsideringFieldTypes Using Supply Layout Grids Designing a Format Considering Fonts Filling in the Format Worksheet Format Worksheet Setting Communication Parameters Configuring the PrinterMode COM19600,N,8,1 Example @A@A@A@A@A@A@A@A@A@A@A@A@A@A@A@A@A@A Using AutobaudExample I,F,,,,,3 p Mpclii Punctuation Using Mpclii ConventionsStandard Syntax Guidelines ‘comment‘ Mpclii Packet Reference Manual Configuration Packet Header Using Online Configuration Packets Syntax Configuration Syntax Guidelines Syntax I,A,powupmode,language,sepon,slashzero symbolset p Defining the System Setup PacketExample I,A,0,0,1,1,0 p Example I,B,0,0,1,10 p Defining the Supply Setup Packet Defining the Print Control Packet Example I,C,0,-20,-10,0,768,1 p Defining the Monetary Formatting PacketCursym,secondary,decimals p Example I,D,1,1,2 p Defining the Control Characters PacketANSIcd,string1,string2 p ~126 Example I,E,~123~063~034~124~125~126~094 p Resetting Control Characters Defining the Communication Settings Packet?E?~123~044~034~124~125~126~094 p CTS XON/XOFF Example I,F,3,1,0,0,1,ABC123 p Buffer,device,buffersize p Defining the Memory Configuration Packet Buffer Min Max in K 9494 9490 9446 1460 Example I,M,I,R,1530 p Checking Current Buffer Sizes RAM About Memory Buffers 19.13K x 6 = 114.78K 19.13K x Length114.78K x 10 = 1147.8 = Buffer Worksheet R,N,20 p M,T,N,60 p Buffer Allocation Considerations Enabling Immediate Commands Using Immediate CommandsOptional RAM Buffer Sizes Syntax control characterimmediate command Sending Immediate Commands DD or Syntax header,packet#,action,device p Clearing Packets from MemoryExample F,1,C,R p Font#,action,device p Using the Font PacketExample W,0,M,R p M,R p Number of bytes free, Number of bytes used p Type SpacingBaseline Cell Width Using Configuration Upload Packet Example I,0,U,N p For the 9494 printer Defaults For the 9446 printer For the 9490 printer For the 1460 printer Defining the Format Header Chapter Defining FieldsSyntax F,format#,action,device,measure,length, width,name p Example F,1,A,R,E,300,200,TEXTILES p Defining Text Fields Defining Fields Dot Defining Fields T12. alignment Example T,2,10,V,250,50,0,1,1,1,B,C,0,0,0 p Defining Bar Code Fields B4. fix/var Fixed F or variable V length field End-Justified Fields Left/Center/Right-Justified Fields Balanced Fields Metric 0 Dots 0 2710 Barcode Density Narrow Data Appearance Char Example B,3,12,V,150,40,1,2,80,7,L,0 p Defining Non-Printable Text Fields Field#,# of char p Field Data Field Type20 p Defining Constant Text Fields English 399 Metric 1015 Dots 767 Defining Fields Example C,30,10,0,1,1,1,B,L,0,0,MADE in USA,0 p Defining Line Fields Segments Line TypesVectors L5. angle/ If Using Segments end row Example L,S,110,30,110,150,10, p Defining Box Fields Syntax Q,row,column,end row,end col,thickness, pattern p Example Q,240,30,270,150,3, p Mpclii Packet Reference Manual Applying Field Options Defining Field OptionsCombining Field Options Option#,parameter...parameter p 3,1,3,1,1 p Fixed char p Option 1 Fixed Data%$ p Monarch p Example R,4,3,1,3,1,1 p Option 4 Copy Data Sub-Fields Merging Fields Sample Use for Padding Option 30 Padding Data30,L/R,character p Example R,30,L,X p 31,gen/ver,check digit # p Option 31 Calculate Check DigitExample R,31,G,5 p 42,appearance code p Option 42 Price Field42,1 p 50,narrow,wide,gap,narspace,widespace p Option 50 Bar Code Density50,4,8,4,4,8 p 51,2,S p 51,security,stand/default p Example R,52,C,10 p 52,row/column,dimension p Fixing the First Number in the Incrementing Sequence Option 60 Incrementing/Decrementing Fields60,I/D,amount,l pos,r pos p 60,I,5,1,6 p Example R,61 p Option 61 Reimage Field Using Check Digits Sum of Products Calculation Field Weight string Products 10 8 = Sum of Digits Calculation 10 4 = + 0 + 2 + 6 + 6 + 1 + 6 + 5 + 4 + 3 + 3 + 6 = Mpclii Packet Reference Manual Chapter Printing Batch header Defining the Batch HeaderBatch control Batch data N,1 p Format#,N/U,quantity p Example E,0,1,4,2,0,0 p Defining the Batch Control Field Defining Batch Data Fields Using Special Characters in Batch DataSyntax field#,data string p Continuation p Example 1,Size 12 p 2, p 3,Blue p This would be appended. p Merged or Sub-Fields Downloading MethodsIncrementing Fields Sequential Method Batch Quantity Zero Method Batch MethodBatch Packet Creating DOS Batch Files for Downloading Modifying FormatsOptional Entry Method Inquiry Request ENQ Chapter Status PollingInquiry Response Example E AB ENQ Reference Table Byte #2 Dec ENQ Reference Table Byte #3 ENQ Reference Table Byte #3 Syntax J,# Job Request Status1 Job ResponseStatus2 FMT-1/BCH-2 Example J,2,612 Syntax J,Status1 A,B,Status2 C,D,E,FMT-1,BCH-2Packet Type Field Number Error NumberParameter B,4,6,33,FMT-1,BCH-2 Printed Syntax J,printed,total,FMT-1,BCH-2Total Example J,8,25,FMT-3,Bch-2 Number Meaning Job Status 0, 1, 2 Response Table Status 1 Codes Job Status 0, 1, 2 Response Table Mpclii Packet Reference Manual Using the 9494 or 9490 printer Chapter DiagnosticsPrinting a Test Label Using a 9446 or 1460 printer Using Data Dump If You Receive an Error Message Troubleshooting Information If the PC and Printer Aren’t Communicating Resetting Printers Calling Technical Support Additional Diagnostics Information Data Errors Chapter ErrorsError Description Code Error Description Code Errors Error Description Code Error Description Code Error Description Code Error Description Code Error Description Code Error Description Code Error Description Code Error Description/Action Code Communication Failures Error Description Code Error Description Code Data Formatting Failures Error Description Code Machine Faults Error Description Code Error Description Code Error Description Code Error Description Code Hard Printer Failures Printer Description Display RAM checksum test failed. All formats Printer Optimization Adjusting the Print Quality Light Dark Example B,1,N,0 p Reducing Imaging Time U,0 p 3,BROADWAY p B,1,U,0 p West OAK AVE. p Example B,1,U,0 p Rodger Dist CTR p B,1,U,0 p 8292 pExample B,1,U,10 p 5,DAYTON, Ohio p With Formats General Format Tips and Hints With Bar Codes Advanced Use of the Optional Entry Method Optimized Format Standard Format Mpclii Packet Reference Manual 10-8 Sample Upca Format Packet Appendix a Samples Sample MaxiCode Packets Mode Description Printer 450660000 p Mode 0 Obsolete Sample Mode 2 Sample Mode 3 Sample Sample Compliance Packet Sample Batch Packet Mpclii Packet Reference Manual Terms Sample Zero Batch Packet Sample Batch Packet Sample Fixed Character Format Packet Mpclii Packet Reference Manual Standard Fonts Appendix B Fonts Bold Font Standard Font CG Triumvirate Bold Font Width Mag Standard Reduced Bold Monospaced Font Magnification Standard Font Magnification CG Triumvirate Bold 9 pt Proportional Font Magnification CG Triumvirate 6 pt CG Triumvirate Bold 9 pt ` Scalable Font Information 72pt Sample1 Additional Fonts Using Font Numbers in FormatsLocating the Font Number in a Font Packet Example W,200,A,N,68 p Supported Symbol Sets and Code Pages Appendix C. Symbol Sets/Code Pages Selecting the Internal Symbol Set Selecting a Symbol Set or CodeSelecting the Ansi Symbol Set Entering Extended Characters Code Char Internal Symbol Set Ansi Symbol Set Bold Character Set These are the printable characters using the Bold font Ocra Character Set These are the printable characters using the Ocra font Code Code Char Hex Decimal Ascii to Hexadecimal Conversion Chart Ascii to Hexadecimal Conversion Chart 105 Mpclii Packet Reference Manual Appendix D. Format Design Tools Online Configuration Worksheet Batch Continuation Batch Worksheet Check Digit Worksheet Supply Layout Inches Supply Layout Metric Supply Layout Dots Format Worksheet Sample Addressing the Printer Appendix E. Addressing a 9490 PrinterDefine the Printer Address Example I,F,,,,,,ABC123 p Select a Printer Select the Battery VoltageExample ADABC123 Example I,C,0,0,0,0,768,1 p Using Non-Addressed ModeExample I,C,,,,,,1 p Example I,F,,,,,, p Returning to Addressed Mode Switching Between Addressed Printers Problem Action Troubleshooting Glossary Non-volatile RAM Monospaced FontsOption 6,1,3,1 p Index Mpclii Packet Reference Manual ENQ Mpclii Packet Reference Manual IMD Mpclii Packet Reference Manual Index Mpclii Packet Reference Manual Ansi C-2 Mpclii Packet Reference Manual Page Toll Free