Problems and Possible Causes
General Information | Possible Cause(s) | |
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The time and date flash on the display. | You must check the time and date after a short power fail- | |
| ure. Confirm with OK. | |
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No dial tone when lifting the headset | Check the installation of the device. Check that the device | |
No fax transmission | is connected to the mains voltage. | |
Connect the telephone cable to the socket marked Î/ | ||
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| LINE. Insert the telephone plug into your PTT line socket. | |
| If possible test your device in another telephone line before | |
| you contact technical customer services. | |
| Follow the instructions on the display. | |
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Problems with Faxing | Possible Cause(s) |
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Fax transmissions are constantly interrupted. | Try to send the fax manually: |
| Press μ and dial the number. If the recipient is using an |
| answering machine, wait until you hear a whistling tone. |
| Press o. |
| It is possible that the recipient's device is not ready to re- |
| ceive. |
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Fax transmission to a fax number is not possible. | Call the number and check whether the number is a fax |
| number and whether the connected fax device is ready to |
| receive (whistling tone or silence). You can eavesdrop while |
| the connection is establish (page 29). |
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Faxes sent are of poor quality. | Modify the resolution. |
| Test the device by making a copy of the document. If the |
| device is in order, the device of the recipient might be de- |
| fective. |
| Test the scanner by printing the functions list (press OK, |
| 81 and OK). If the function list is printed perfectly, |
| it is possible the scanner is dirty or defective. Clean the |
| scanner. |
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Fax recipient receives an empty sheet. | Insert the documents face down into the document feeder. |
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No fax reception | Check whether the manual fax reception mode is set. The |
| device will not receive faxes on its own (page 39).. |
| It is possible that the fax reception speed needs reducing |
| (page 40). |
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You hear a whistling tone or silence in the handset. | The call is a fax. Press o on the device. Press *5 on |
| the additional telephone. Hang up. |
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Problems Printing or Copying | Possible Cause(s) |
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No printing | Paper or document jam, no paper or toner cartridge. |
Printing is interrupted. | Follow the instructions on the display. |
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Copy is blank. | Insert the documents face down into the document feeder. |
| No toner cartridge inserted. |
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EN
Service · Problems and Possible Causes | 53 |
