Troubleshooting | Pitney Bowes D1600, D1500 instruction

6 • Troubleshooting

Refer to this chapter if you have problems with your machine.

Troubleshooting Tips	6-2
General Troubleshooting	6-3
Machine	6-3
Envelopes	6-4
Sheets	6-5
Inserts	6-6
Double Detect	6-7
Clearing Material Stalls	6-8
The Manual Advance Knob	6-8
Removal and Replacement of Sheet Feeder Trays ....	6-9
Removal and Replacement of Insert Tray(s)	6-9
Access to Internal Areas 1 to 5	6-10
Access to Area 6	6-12
Access to Areas 7 and 8	6-12
Access to Removeable Paper Path	6-13
Access to Top Cover (Sheet Feed Area)	6-13
Access to Envelope Exit Area	6-14
Access to Envelope Inserting/Sealing Area	6-14
Envelope Stop Position	6-15

SV40221 Rev. A

6-1

Image 81

Pitney Bowes D1600, D1500 manual Troubleshooting

Contents

DI500/DI600 FCC Compliance Canada EMC Compliance Table of Contents Table of Contents Optical Mark Recognition OMR Troubleshooting Index Reference Pitney Bowes Contact Information List USA ContactsCanada Contacts SV40221 Rev. a Introduction Introduction Important Safety Notes To the Operator Machine Configurations Sheet Feeders Insert Feeders Manual Feeder PacPilot Control Panel Sheet Feeders Manual Advance Knob Sealer BottleMeasuring Scale Envelope Feeder Cancel Reset CountersPacPilot Control Panel Control Panel Keys Start HomeTrial Piece Clear Deck Loading Instructions Mail Piece Icon Tree Mail Piece Icon Tree Icons Seal Icons Envelope IconsFold Icons Insert Icons Mail Piece Icon Tree Example Common Terms Outer Envelope Material InsertMail Piece Fan Job Definition Home ScreenMail Piece Icon Tree Using the Menus Home Screen Using the Menus Ready Menu Structure Select Job p.3-3 SwiftStart p.3-6 Using the Menus Operator Functions About this Chapter Connecting Power Selecting a Job Running a Job Running a Trial Piece Batch Count Automatic Processing Constraints and Requirements SwiftStartLoading Material for SwiftStart Loading Sheet Feeders Loading Envelope Feeder Loading Insert Feeders Saving a SwiftStart Job SwiftStart Operation Manual Feed Loading Material for Manual Feed Mode Manual Feed Operation Manually Feeding Further Sets Setting the Sheet Feeders Operator Functions Setting the Envelope Feeder TIP Setting the Insert Feeders Operator Functions Filling the Envelope Sealer Menu Display AdjustmentsLanguage Safe Seal Operator Functions Supervisor Functions Entering the Code Supervisor Access Code Where is it? What is it?Create Job Action… Select Edit Job Edit Job Supervisor Functions Select Create From Create From Select Delete Job Delete Job System Menu OMR MenuManual Feed Option Select System Menu Optical Mark Recognition OMR OMR Availability What is OMR? OMR Marks Available SAF SafetyBM Benchmark BOC Beginning of Collation EOC End of Collation STP StopSFn Select Feed WAS Wrap Around Sequence PAR ParityTM Timing IGN Ignore OMR Mark Options Continuous Sequence or Page 1 ResetPresent or Absent Increment or Decrement All Sheets, Page 1 Only, Last Page Only Least or Most Significant Mark nearest to BenchmarkMarked Piece to be left Unsealed Yes or No Odd or Even OMR Specifications Leading Edge Select OMR Menu Creating, Deleting and Viewing OMR Codes Create New OMR Code Tips Select Delete OMR Code from the OMR Menu screen Delete OMR Code Delete this Code View another Code Return to OMR Menu View OMR Code Setting the OMR Scanning Area Setting the Type of OMRCreating an OMR Job Before you Start Defining the first mark position and code length Defining the Clear Zone OMR Scanner Adjustments Aligning the ScannersMeasure the OMR mark position Setting the Top Scanner Position Setting the Bottom Scanner Position Top Scanner Position 10mm Bottom Optical Mark Recognition OMR Troubleshooting Troubleshooting Tips Troubleshooting Problem Remedy General TroubleshootingInsertion Problems Blank Screen Envelope Sealing Problems Poor Envelope FeedEnvelopes Fail to Open Poor Sheet Feed Multiple sheets feed when one is expectedAddress in wrong position in envelope window Poor Folding Poor Insert Feed Inserts won’t feed when using Manual Feeder Machine keeps turning Double Detect OFF Double Detect Manual Advance Knob Clearing Material Stalls Removal & Replacement of the Insert Trays F and G Removal & Replacement of the Sheet Feeder Trays a to D Access to Internal Areas 1 to Area Access to Areas 7 Access to Area Access to the Top Cover Sheet Feed Area Access to the Removeable Paper Path under Insert Feeder F Access to the Envelope Inserting/Sealing Area Access to the Envelope Exit Area Envelope Stop Position Troubleshooting Reference Sheet Feeders A, B C and D Specifications Paper Weights in lbs Fold Type and Overall Thickness Limits16, 18 22, 24 28, 30 Envelope Feeder Insert Feeders F and G Reference Envelope Sealer Drop StackerMaterial Requirements Machine Specifications Changing the Envelope Sealer Unit Felts Reference Then select System Information Service Index Index Index Index Index Index Index Index Index Index Page SV40221REVA