Troubleshooting Tips | Pitney Bowes D1500, D1600 specification

6 • Troubleshooting

Troubleshooting Tips

In most cases, the machine will generate an Error Message when a problem occurs, and the display will offer advice on how to rectify the problem immediately.

An on-line guide is also available in many countries. Press the Help key and use the Screen Keys to select the information you require.

This Operating Guide contains additional troubleshooting information which, with the troubleshooting sources above, should resolve most problems.

If problems related to material handling persist, make sure your material conforms to the machine specifications given in Chapter 7 of this guide.

If you still cannot resolve the problem, call your machine supplier for help. Contact details can be found:

•on the back cover of this guide

•In the System Information option in the menus: At the Home Screen, select Menu. Then select System Information.

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Pitney Bowes D1500, D1600 manual Troubleshooting Tips

Contents

DI500/DI600 FCC Compliance Canada EMC Compliance Table of Contents Table of Contents Troubleshooting Optical Mark Recognition OMR Reference Index USA Contacts Pitney Bowes Contact Information ListCanada Contacts SV40221 Rev. a Introduction Important Safety Notes Introduction To the Operator Machine Configurations Sheet Feeders Insert Feeders Manual Feeder Sheet Feeders PacPilot Control Panel Measuring Scale Sealer BottleManual Advance Knob Envelope Feeder PacPilot Control Panel Reset CountersCancel Control Panel Keys Trial Piece HomeStart Clear Deck Mail Piece Icon Tree Loading Instructions Mail Piece Icon Tree Icons Fold Icons Envelope IconsSeal Icons Insert Icons Mail Piece Icon Tree Example Common Terms Mail Piece Material InsertOuter Envelope Fan Mail Piece Icon Home ScreenJob Definition Tree Using the Menus Using the Menus Home Screen Ready Menu Structure Select Job p.3-3 SwiftStart p.3-6 Using the Menus Operator Functions Connecting Power About this Chapter Running a Job Selecting a Job Running a Trial Piece Automatic Processing Batch Count Loading Material for SwiftStart SwiftStartConstraints and Requirements Loading Sheet Feeders Loading Insert Feeders Loading Envelope Feeder SwiftStart Operation Saving a SwiftStart Job Loading Material for Manual Feed Mode Manual Feed Manual Feed Operation Manually Feeding Further Sets Setting the Sheet Feeders Operator Functions Setting the Envelope Feeder TIP Setting the Insert Feeders Operator Functions Filling the Envelope Sealer Language Display AdjustmentsMenu Safe Seal Operator Functions Supervisor Functions Supervisor Access Code Entering the Code Create Job What is it?Where is it? Action… Edit Job Select Edit Job Supervisor Functions Create From Select Create From Delete Job Select Delete Job Manual Feed Option OMR MenuSystem Menu Select System Menu Optical Mark Recognition OMR What is OMR? OMR Availability BM Benchmark SAF SafetyOMR Marks Available BOC Beginning of Collation STP Stop EOC End of CollationSFn Select Feed TM Timing PAR ParityWAS Wrap Around Sequence IGN Ignore Present or Absent Continuous Sequence or Page 1 ResetOMR Mark Options Increment or Decrement Marked Piece to be left Unsealed Yes or No Least or Most Significant Mark nearest to BenchmarkAll Sheets, Page 1 Only, Last Page Only Odd or Even OMR Specifications Leading Edge Creating, Deleting and Viewing OMR Codes Select OMR Menu Create New OMR Code Tips Delete OMR Code Select Delete OMR Code from the OMR Menu screen View OMR Code Delete this Code View another Code Return to OMR Menu Creating an OMR Job Setting the Type of OMRSetting the OMR Scanning Area Before you Start Defining the first mark position and code length Defining the Clear Zone Aligning the Scanners OMR Scanner AdjustmentsMeasure the OMR mark position Setting the Top Scanner Position Setting the Bottom Scanner Position Top Scanner Position 10mm Bottom Optical Mark Recognition OMR Troubleshooting Troubleshooting Troubleshooting Tips Insertion Problems General TroubleshootingProblem Remedy Blank Screen Poor Envelope Feed Envelope Sealing ProblemsEnvelopes Fail to Open Address in wrong position in envelope window Multiple sheets feed when one is expectedPoor Sheet Feed Poor Folding Inserts won’t feed when using Manual Feeder Poor Insert Feed Double Detect Machine keeps turning Double Detect OFF Clearing Material Stalls Manual Advance Knob Removal & Replacement of the Sheet Feeder Trays a to D Removal & Replacement of the Insert Trays F and G Access to Internal Areas 1 to Area Access to Area Access to Areas 7 Access to the Removeable Paper Path under Insert Feeder F Access to the Top Cover Sheet Feed Area Access to the Envelope Exit Area Access to the Envelope Inserting/Sealing Area Envelope Stop Position Troubleshooting Reference Specifications Sheet Feeders A, B C and D Fold Type and Overall Thickness Limits Paper Weights in lbs16, 18 22, 24 28, 30 Insert Feeders F and G Envelope Feeder Reference Drop Stacker Envelope SealerMaterial Requirements Machine Specifications Changing the Envelope Sealer Unit Felts Reference Service Then select System Information Index Index Index Index Index Index Index Index Index Index Page SV40221REVA