Poor Envelope Feed, Envelopes Fail to Open | Pitney Bowes D1500

6 • Troubleshooting

Problem

Remedy

Page

ENVELOPES

Poor Envelope Feed

Envelope side	Set guides to envelope width and	3-14
guides set	back off 1/4 turn.
incorrectly.
Poor envelope	Check envelopes are not curled.
quality.	Try a new box of envelopes.
	Make sure stack has been fanned	3-14
	before loading.
Envelopes loaded	Load envelopes flap side up with	3-15
incorrectly.	the flap feeding last.
Envelopes Fail to Open
Envelopes loaded	Load envelopes flap side up with	3-15
incorrectly.	the flap feeding last.
Poor envelope	Check envelopes are not stuck due
quality.	to excessive dampness.
	Try a new box of envelopes.
Envelope Sealing Problems
No sealing	Refill Sealer Unit.	3-18
solution.
Seal mode not	If selected, Mail Piece Icon Tree will	1-13
selected.	show Seal icon ( ) alongside the
	Envelope icon.
Envelope flaps	Try using Safe Seal. Safe Seal	3-19
spring open.	provides improved sealing of
	‘difficult’ envelopes, but slows
	machine operation.
Poor Sealing	It’s possible that the sealing felts	7-8
	need replacing. Contact your
	machine supplier for more details.

6-4	SV40221 Rev. A

Image 84

Pitney Bowes D1500, D1600 manual Poor Envelope Feed, Envelopes Fail to Open, Envelope Sealing Problems

Contents

DI500/DI600 FCC Compliance Canada EMC Compliance Table of Contents Table of Contents Troubleshooting Optical Mark Recognition OMR Reference Index Pitney Bowes Contact Information List USA ContactsCanada Contacts SV40221 Rev. a Introduction Important Safety Notes Introduction To the Operator Machine Configurations Sheet Feeders Insert Feeders Manual Feeder Sheet Feeders PacPilot Control Panel Sealer Bottle Manual Advance KnobMeasuring Scale Envelope Feeder Reset Counters CancelPacPilot Control Panel Control Panel Keys Home StartTrial Piece Clear Deck Mail Piece Icon Tree Loading Instructions Mail Piece Icon Tree Icons Envelope Icons Seal IconsFold Icons Insert Icons Mail Piece Icon Tree Example Common Terms Material Insert Outer EnvelopeMail Piece Fan Home Screen Job DefinitionMail Piece Icon Tree Using the Menus Using the Menus Home Screen Ready Menu Structure Select Job p.3-3 SwiftStart p.3-6 Using the Menus Operator Functions Connecting Power About this Chapter Running a Job Selecting a Job Running a Trial Piece Automatic Processing Batch Count SwiftStart Constraints and RequirementsLoading Material for SwiftStart Loading Sheet Feeders Loading Insert Feeders Loading Envelope Feeder SwiftStart Operation Saving a SwiftStart Job Loading Material for Manual Feed Mode Manual Feed Manual Feed Operation Manually Feeding Further Sets Setting the Sheet Feeders Operator Functions Setting the Envelope Feeder TIP Setting the Insert Feeders Operator Functions Filling the Envelope Sealer Display Adjustments MenuLanguage Safe Seal Operator Functions Supervisor Functions Supervisor Access Code Entering the Code What is it? Where is it?Create Job Action… Edit Job Select Edit Job Supervisor Functions Create From Select Create From Delete Job Select Delete Job OMR Menu System MenuManual Feed Option Select System Menu Optical Mark Recognition OMR What is OMR? OMR Availability SAF Safety OMR Marks AvailableBM Benchmark BOC Beginning of Collation EOC End of Collation STP StopSFn Select Feed PAR Parity WAS Wrap Around SequenceTM Timing IGN Ignore Continuous Sequence or Page 1 Reset OMR Mark OptionsPresent or Absent Increment or Decrement Least or Most Significant Mark nearest to Benchmark All Sheets, Page 1 Only, Last Page OnlyMarked Piece to be left Unsealed Yes or No Odd or Even OMR Specifications Leading Edge Creating, Deleting and Viewing OMR Codes Select OMR Menu Create New OMR Code Tips Delete OMR Code Select Delete OMR Code from the OMR Menu screen View OMR Code Delete this Code View another Code Return to OMR Menu Setting the Type of OMR Setting the OMR Scanning AreaCreating an OMR Job Before you Start Defining the first mark position and code length Defining the Clear Zone OMR Scanner Adjustments Aligning the ScannersMeasure the OMR mark position Setting the Top Scanner Position Setting the Bottom Scanner Position Top Scanner Position 10mm Bottom Optical Mark Recognition OMR Troubleshooting Troubleshooting Troubleshooting Tips General Troubleshooting Problem RemedyInsertion Problems Blank Screen Envelope Sealing Problems Poor Envelope FeedEnvelopes Fail to Open Multiple sheets feed when one is expected Poor Sheet FeedAddress in wrong position in envelope window Poor Folding Inserts won’t feed when using Manual Feeder Poor Insert Feed Double Detect Machine keeps turning Double Detect OFF Clearing Material Stalls Manual Advance Knob Removal & Replacement of the Sheet Feeder Trays a to D Removal & Replacement of the Insert Trays F and G Access to Internal Areas 1 to Area Access to Area Access to Areas 7 Access to the Removeable Paper Path under Insert Feeder F Access to the Top Cover Sheet Feed Area Access to the Envelope Exit Area Access to the Envelope Inserting/Sealing Area Envelope Stop Position Troubleshooting Reference Specifications Sheet Feeders A, B C and D Paper Weights in lbs Fold Type and Overall Thickness Limits16, 18 22, 24 28, 30 Insert Feeders F and G Envelope Feeder Reference Envelope Sealer Drop StackerMaterial Requirements Machine Specifications Changing the Envelope Sealer Unit Felts Reference Service Then select System Information Index Index Index Index Index Index Index Index Index Index Page SV40221REVA