Pitney Bowes Contact Information List | Pitney Bowes D1600, D1500

Pitney Bowes Contact Information List

USA Contacts

Product Name - DI500 or DI600

For frequently asked questions, go to: www.pb.com and click on Customer Support.

To place requests for service or training, go to: www.pb.com and click on My Account.

To order PB supplies and accessories, go to: www.pb.com and click on Online Store.

To view and pay invoices online, go to: www.pb.com and click on My Account.

To view inventory, go to:

www.pb.com and click on My Account.

For direct questions, call: 1.800.522.0020. Customer Service Representatives are available Monday through Friday, 8:00 AM - 8:00 PM ET.

Canada Contacts

Product Name - DI500 or DI600

For frequently asked questions or to order supplies, go to: www.pitneybowes.ca

For direct questions, call: 1.800.672.6937. Customer Service Representatives are available Monday through Friday, 8:30 AM - 4:00 PM ET.

SV40221 Rev. A

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Pitney Bowes D1600, D1500 manual Pitney Bowes Contact Information List, USA Contacts, Canada Contacts

Contents

DI500/DI600 FCC Compliance Canada EMC Compliance Table of Contents Table of Contents Optical Mark Recognition OMR Troubleshooting Index Reference USA Contacts Pitney Bowes Contact Information ListCanada Contacts SV40221 Rev. a Introduction Introduction Important Safety Notes To the Operator Machine Configurations Sheet Feeders Insert Feeders Manual Feeder PacPilot Control Panel Sheet Feeders Envelope Feeder Sealer BottleManual Advance Knob Measuring Scale Control Panel Keys Reset CountersCancel PacPilot Control Panel Clear Deck HomeStart Trial Piece Loading Instructions Mail Piece Icon Tree Mail Piece Icon Tree Icons Insert Icons Envelope IconsSeal Icons Fold Icons Mail Piece Icon Tree Example Common Terms Fan Material InsertOuter Envelope Mail Piece Tree Home ScreenJob Definition Mail Piece Icon Using the Menus Home Screen Using the Menus Ready Menu Structure Select Job p.3-3 SwiftStart p.3-6 Using the Menus Operator Functions About this Chapter Connecting Power Selecting a Job Running a Job Running a Trial Piece Batch Count Automatic Processing Loading Sheet Feeders SwiftStartConstraints and Requirements Loading Material for SwiftStart Loading Envelope Feeder Loading Insert Feeders Saving a SwiftStart Job SwiftStart Operation Manual Feed Loading Material for Manual Feed Mode Manual Feed Operation Manually Feeding Further Sets Setting the Sheet Feeders Operator Functions Setting the Envelope Feeder TIP Setting the Insert Feeders Operator Functions Filling the Envelope Sealer Safe Seal Display AdjustmentsMenu Language Operator Functions Supervisor Functions Entering the Code Supervisor Access Code Action… What is it?Where is it? Create Job Select Edit Job Edit Job Supervisor Functions Select Create From Create From Select Delete Job Delete Job Select System Menu OMR MenuSystem Menu Manual Feed Option Optical Mark Recognition OMR OMR Availability What is OMR? BOC Beginning of Collation SAF SafetyOMR Marks Available BM Benchmark STP Stop EOC End of CollationSFn Select Feed IGN Ignore PAR ParityWAS Wrap Around Sequence TM Timing Increment or Decrement Continuous Sequence or Page 1 ResetOMR Mark Options Present or Absent Odd or Even Least or Most Significant Mark nearest to BenchmarkAll Sheets, Page 1 Only, Last Page Only Marked Piece to be left Unsealed Yes or No OMR Specifications Leading Edge Select OMR Menu Creating, Deleting and Viewing OMR Codes Create New OMR Code Tips Select Delete OMR Code from the OMR Menu screen Delete OMR Code Delete this Code View another Code Return to OMR Menu View OMR Code Before you Start Setting the Type of OMRSetting the OMR Scanning Area Creating an OMR Job Defining the first mark position and code length Defining the Clear Zone Aligning the Scanners OMR Scanner AdjustmentsMeasure the OMR mark position Setting the Top Scanner Position Setting the Bottom Scanner Position Top Scanner Position 10mm Bottom Optical Mark Recognition OMR Troubleshooting Troubleshooting Tips Troubleshooting Blank Screen General TroubleshootingProblem Remedy Insertion Problems Poor Envelope Feed Envelope Sealing ProblemsEnvelopes Fail to Open Poor Folding Multiple sheets feed when one is expectedPoor Sheet Feed Address in wrong position in envelope window Poor Insert Feed Inserts won’t feed when using Manual Feeder Machine keeps turning Double Detect OFF Double Detect Manual Advance Knob Clearing Material Stalls Removal & Replacement of the Insert Trays F and G Removal & Replacement of the Sheet Feeder Trays a to D Access to Internal Areas 1 to Area Access to Areas 7 Access to Area Access to the Top Cover Sheet Feed Area Access to the Removeable Paper Path under Insert Feeder F Access to the Envelope Inserting/Sealing Area Access to the Envelope Exit Area Envelope Stop Position Troubleshooting Reference Sheet Feeders A, B C and D Specifications Fold Type and Overall Thickness Limits Paper Weights in lbs16, 18 22, 24 28, 30 Envelope Feeder Insert Feeders F and G Reference Drop Stacker Envelope SealerMaterial Requirements Machine Specifications Changing the Envelope Sealer Unit Felts Reference Then select System Information Service Index Index Index Index Index Index Index Index Index Index Page SV40221REVA