Pitney Bowes LPS-1 manual Troubleshooting, What to do when

	Troubleshooting
What to do when...
Problem	Solution
The LPS-1 does not	ΠIs the USB cable loose?
print, or a printing	Check that the USB cable is connected correctly.
error is received.	ΠIs the LA Roll installed correctly?
	If not, remove the LA Rolls and reinstall.
	ΠIs there enough roll remaining?
	Check that there is enough roll remaining.
	ΠIs the LA Roll compartment cover open?
	Check that the LA Roll compartment cover is closed.
The power button	ΠIs the power supply cord connected correctly?
does not light up or	Check that the power supply cord is connected and plugged in. If
flash.	connected correctly, try connecting it to another electrical outlet.
	* If the power button still does not light up or flash, contact Pitney
	Bowes Customer Service at 1-800-243-7824.
The printed label	ΠIs the print head or roller dirty?
contains streaks or	While the print head generally remains clean under normal use, lint
poor quality	or dirt from the roller may become stuck on the printer head. If this
characters, or the	occurs, clean the roller. Refer to “Cleaning the Roller” on page 56.
label is not fed
correctly.
A data transmission	ΠIs the correct port selected?
error appears on the	Check that the correct port is selected from the “Print to the following
personal computer.	port” list in the Printer Properties dialog box.
	ΠIs the LPS-1 in cooling mode (the LED lamp is flashing slowly)?
	Wait until the LED lamp stops flashing and then try printing again.
Labels are jammed in	ΠDoes the edge of the cutter unit seem to have lost its sharpness?
the cutter or are not	Do cutter errors occur frequently?
ejected correctly after	Replace the cutter. For details, refer to “Changing Cutter Unit” on
printing.	page 58.
	ΠIs there dirt or lint on the roller preventing it from rolling freely?
	Use a Cleaning Sheet to clean the roller. For details, refer to
	Cleaning the Roller on page 56.
Layout style is not	ΠIs new label roll installed before activating the P-touch Add-In (The
updated when Add-in	P-touch function is added to your standard Microsoft toolbar)?
is still activated and a	Exit the P-touch Add-In, load the 2nd label roll type, reactivate the P-
new label roll is	touch Add-in, select "Select Layout", and then verify the layout.
installed.
Microsoft Word P-	ΠIs Microsoft Outlook opened when using Microsoft Word P-touch
touch Add-In is not	Add-In?
available when	Close Microsoft Outlook and restart Microsoft Word to enable the
Microsoft Outlook is	Add-In.
opened.

z APPENDIX

Troubleshooting

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