Polycom Version 1.4.x 17 Call Management Features, Automatic Off-hook Call Placement, Call Hold

Administrator Guide - SoundPoint® IP / SoundStation® IP Features

3.2 Call Management Features

3.2.1 Automatic Off-hook Call Placement

The phone supports an optional automatic off-hook call placement feature for each registration.

Central	Configuration file:	Specify which registrations have the feature and what
	phone1.cfg	contact to call when going off hook.
(boot
		• For more information, see 4.6.3.2.2 Automatic Off-
server)
		hook Call Placement <autoOffHook/> on page 123.
	Web Server	None.
Local	(if enabled)
	Local Phone User	None.
	Interface

3.2.2 Call Hold

Call hold is a fundamental feature of the phone. The purpose of hold is to pause activ- ity on one call so that the user may use the phone for another task, such as to make or receive another call. Network signalling is employed to request that the remote party stop sending media and to inform them that they are being held. A configurable local hold reminder feature can be used to remind the user that they have placed calls on hold.

	Configuration file:	Specify whether RFC 2543 (c=0.0.0.0) or RFC 3264 (a=sen-
	sip.cfg	donly or a=inactive) outgoing hold signalling is used.
Central		• For more information, see 4.6.2.1.3 SIP <SIP/> on
		page 115.
(boot
server)	Configuration file:	Specify local hold reminder options.
	ipmid.cfg	• For more information, see 4.6.1.10.1 Hold, Local
		Reminder <localReminder/> on page 93.
	Web Server	Specify whether or not to use RFC 2543 (c=0.0.0.0) outgo-
	(if enabled)	ing hold signalling. The alternative is RFC 3264 (a=sen-
Local		donly or a=inactive). .
	Local Phone User	Use the SIP Configuration menu to specify whether or not to
	Interface	use RFC 2543 (c=0.0.0.0) outgoing hold signalling. The
		alternative is RFC 3264 (a=sendonly or a=inactive).

Copyright © 2004 Polycom, Inc. 37