Polycom Version 1.4.x 17 manual Call Transfer, Three-Way Conference, Local or Centralized

Administrator Guide - SoundPoint® IP / SoundStation® IP Features

3.2.3 Call Transfer

Call transfer enables the user (User A or transferring user) to transform an existing call with User B (primary call) into a new call between User B and a third user C (trans- ferred-to user) selected by User A. The phone offers both blind transfers (call is trans- ferred to User C without first consulting privately with User C) and transfers with consultation (call is transferred to User C after first consulting privately with User C).

3.2.4 Three-Way Conference, Local or Centralized

Local or centralized conferences1 are supported. The phone can conference together the local user with the remote parties of two independent calls by using the phone’s local audio processing resources for the audio bridging. For a local conference there is no dependency on network signaling.

The phone also supports centralized conferences for which external resources are used such as a conference bridge. This depends on network signaling.

Central	Configuration file:	Specify which type of conference to establish and the
	sip.cfg	address of the centralized conference resource.
(boot
		• For more information, see 4.6.2.1.3.5 Conference Setup
server)
		<conference/> on page 118.
	Web Server	None.
Local	(if enabled)
	Local Phone User	None.
	Interface

3.2.5 Call Diversion (Call Forward)

The phone provides a flexible call diversion feature to divert (forward) calls to another destination. Call diversion can be applied automatically to all calls, only when the phone is busy, or after an extended period of alerting. The user can elect to manually divert calls while they are in the alerting state to a predefined or manually specified destination. The call diversion feature works in conjunction with the distinctive

1.On SoundStation IP® 4000, conferences are not available if the G.729 codec is enabled on the phone. This restriction will be removed in future releases.

38 Copyright © 2004 Polycom, Inc.