Polycom Version 1.4.x 17 manual Event Logging, Manual Reboot Menu Option or Key Presses

Administrator Guide - SoundPoint® IP / SoundStation® IP Optimization

For more information, see 2.2.2 Application Configuration on page 9.

Manual Reboot: Menu Option or Key Presses

To reboot phones manually, a menu option can be selected or a key combination can be held down. The menu option is called Restart Phone and it is in the Settings menu. For the key combination, press and hold the following keys simultaneously until a confirmation tone is heard or for about three seconds:

IP 300:	Volume-, Volume+, Hold, Do Not Disturb
IP 500:	Volume-, Volume+, Hold, Messages
IP 600:	Volume-, Volume+, Mute, Messages
IP 4000:	*, #, Volume+, Select

Centralized Reboot:

The phones can be rebooted remotely via the SIP signaling protocol. Refer to 4.6.2.1.3.4 Special Events <specialEvent/> on page 118.

Periodic Polling For Upgrades:

The phones can be configured to periodically poll the boot server to check for changed configuration files or application executable. If a change is detected the phone will reboot to download the change. Refer to 4.6.1.18 Provisioning <provisioning/> on

page 107.

4.4 Event Logging

The phones maintain both boot and application event log files. These files can be helpful when diagnosing problems. The event log files are stored in the phone’s flash file system and are periodically uploaded to the provisioning boot server if permitted by security policy. The files are stored in the phone’s home directory or a user-config- urable directory on the boot server. Both overwrite and append modes are supported for the application event log.

The event log files are:

•<Ethernet address>-boot.log

•<Ethernet address>-app.log

The boot log file is uploaded to the boot server after every reboot.

The application log file is uploaded periodically or when the local copy reaches a pre- determined size.

60 Copyright © 2004 Polycom, Inc.