ACD login / logout | Polycom Version 1.4.x 17 manual

Administrator Guide - SoundPoint® IP / SoundStation® IP

Features

Local

Web Server	Specify the local SIP signaling port and an array of SIP serv-
(if enabled)	ers to register to.
	Navigate to: http://<phoneIPAddress>/appConf.htm
	For up to six registrations, specify a display name, a SIP
	address, an optional display label, an authentication user ID
	and password, and an optional array of registration servers.
	The authentication user ID and password are optional and
	for security reasons can be omitted from the configuration
	files. The local flash parameters will be used instead. The
	optional array of servers will override the servers specified
	in sip.cfg in non-Null. This will also override the servers on
	the appConf.htm web page.
	Navigate to: http://<phoneIPAddress>/reg.htm
	Changes are saved to local flash and backed up to <Ethernet
	address>-phone.cfg on the boot server. Changes will perma-
	nently override global settings unless deleted via the Reset
	User Settings menu selection.

Local Phone User	Use the SIP Configuration menu to specify the local SIP sig-
Interface	naling port, an array of SIP servers to register to and regis-
	tration information for up to six registrations. The SIP
	Configuration menu contains a sub-set of all the parameters
	available in the configuration files.
	Either the Web Server or the boot server configuration files
	or the local phone user interface should be used to configure
	registrations, not a mixture of these options. When the SIP
	Configuration menu is used, it is assumed that all registra-
	tions use the same server.
	Changes are saved to local flash and backed up to <Ethernet
	address>-phone.cfg on the boot server. Changes will per-
	manently override global settings unless deleted via the
	Reset User Settings menu selection.
	•	For more information on the fields in this menu, see
		4.6.2.1.1 Local <local/> on page 113, 4.6.2.1.2 Server
		<server/> on page 114 and 4.6.3.1 Registration <reg/>
		on page 121.

3.6.3 ACD login / logout

The phone allows ACD (Automatic Call Distribution) login and logout. This feature depends on support from a SIP server.

Central	Configuration file:	Turn this feature on or off.
(boot	ipmid.cfg	• For more information, see 4.6.1.21 Feature <feature/>
server)		• For more information, see 4.6.1.21 Feature <feature/>
server)		on page 109.
		on page 109.

52	Copyright © 2004 Polycom, Inc.

Image 60

Polycom Version 1.4.x 17 manual ACD login / logout

Contents

Administrator Guide SoundPoint/SoundStation IP SIP Polycom, Inc Table of Contents Presence and Instant Messaging Features Optimization Session Initiation Protocol SIP 131 Protocol Extensions 138 Administrator Guide SoundPoint IP / SoundStation IP Overview Administrator Guide SoundPoint IP / SoundStation IP Overview Installation and Operation Installation Models Installation Process Basic Network SetupPhones boot up in two phases Dhcp or Manual TCP/IP Setup Local User Interface Setup Menus Access to Network Configuration MenuMain Menu Name Possible Values a Description Dhcp Menu Name Possible Description Values Server Menu Name Possible Values Description Application Configuration Reset to Factory DefaultsAdvantages of using a boot server Centralized Configuration Configuration FilesFTP vs. Tftp Master configuration files contain four XML attributes Default Master Configuration File Application Configuration Files Category Description Example Deploying a Boot Server for the Phones Step Instructions Account-by-account basis Local Phone Configuration Passwords Basic Features Call TimerCall Log Phone maintains a call log. The log Call Waiting Called Party IdentificationCalling Party Identification Missed Call Notification Configurable Feature Keys SoundPoint IP 300 SIP Key Layout SoundStation IP 4000 SIP Key Layout Key ID IP 600 Function Context Sensitive Volume Control Connected Party IdentificationCustomizable Audio Sound Effects Message Waiting Indication Distinctive Incoming Call Treatment Administration Distinctive Incoming Call Treatment Distinctive RingingDistinctive Call Waiting For more information, see 3.1.16 Local Contact Directory on Do-Not-Disturb Handset, Headset, and Speakerphone Local Contact Directory Local Contact Directory File Format Local Contact Directory File example Element Permitted Values Interpretation Local Digit Map Microphone MuteMultiple Call Appearances Shared Call Appearances Bridged Line Appearances Customizable Fonts and Indicators Boot Server Soft Key-Driven User Interface Speed Dial Time and Date Display Idle Display Animation Call Management Features Automatic Off-hook Call PlacementCall Hold Call Transfer Three-Way Conference, Local or CentralizedCall Diversion Call Forward Directed Call Pick-up Group Call Pick-up Call Park / Retrieve Audio Processing Features Low-Delay Audio Packet TransmissionJitter Buffer and Packet Error Concealment Last Call Return Local Conference Mixing Voice Activity Detection VAD Dtmf Tone Generation Dtmf Event RTP Payload Acoustic Echo Cancellation AEC Audio CodecsFollowing table summarizes the phone’s audio codec support Presence and Instant Messaging Features Background Noise Suppression BNSComfort Noise Fill Automatic Gain Control AGC Localization Features Instant MessagingMultilingual User Interface Name Range +FF00 U+FFFF Downloadable Fonts Synthesized Call Progress Tones Advanced Server Features Voicemail Integration Multiple Registrations Password, and an optional array of registration servers ACD login / logout ACD agent available / unavailable Server Redundancy Accessory Internet Features Security FeaturesLocal User and Administrator Privilege Levels DNS SIP Server Name Resolution Incoming Signaling Validation Source IP address validation Digest authentication Both Administrator Guide SoundPoint IP / SoundStation IP Ethernet Switch Application Network SetupSoundPoint IP Switch Port Priorities RTP Ports Working with Network Address Translation NAT Updating and Rebooting For TFTP, refer to 2.2.2.1.1 FTP vs. Tftp on Manual Reboot Menu Option or Key Presses Centralized RebootPeriodic Polling For Upgrades Event Logging Audio Quality Issues and VLANs Log files uploaded in this manner are named IP TOS Ieee 802.1p/Q Rtcp Support Page Configuration Files Core Configuration ipmid.cfgLocalization localization Multilingual multilingual Attribute Permitted Interpretation Values Adding New Languages Date and Time datetime Call Progress Tones callProgTones Attribute Permitted Default Interpretation Values User Preferences userpreferencesPermitted Attribute Values Interpretation Tones tones Dual Tone Multi-Frequency Dtmf All three blocks use the same chord set specification format Chord Sets chordsets Following sampled audio Wave file .wav formats are supported Attribute Permitted Values Interpretation Sound Effects soundeffects Patterns patterns Instruction Meaning Example Call Progress Patterns Call progress Use within phone Pattern number Ringer pattern Default description Number Ringer Patterns Ring type ringType Miscellaneous PatternsMiscellaneous Use within phone Pattern number Voice Settings voice Voice Coding Algorithms codecsFollowing voice codecs are supported Codec Preferences preferences Attribute Codec Profiles profiles Volume Persistence volume Attribute Values Default Interpretation Attribute Default Gains gains Acoustic Echo Cancellation AEC Acoustic Echo Suppression AES Background Noise Suppression NS Automatic Gain Control AGC Receive Equalization Rxeq Transmit Equalization Txeq Quality of Service QOS Voice Activity Detection VADEthernet Ieee 802.1p/Q Ethernet IP TOS IP Other Other Attribute Permitted Values Default Basic TCP/IP TcpipNetwork Monitoring netMon Time Synchronization Sntp Stop DST on the last Sunday in October at 2 am RTP RTP Attribute Permitted Default Interpretation Values Port port Configuration cfg Web Server Httpd Call Handling Configuration call Directory directory Hold, Local Reminder localReminder Fonts font Attribute Permitted Values Default Interpretation SoundPoint IPExample of use Keys keys 1.12.1 IP500 font IP5001.12.2 IP600 font IP600 Following table lists the functions that are available Function ColdBoot Conference LocalDirectory Macro Messages Indicators indicators Bitmaps bitmapsPlatform IP300/, IP500/, IP600/ and IP4000 Bitmaps used by the phone are defined in this section Animations Animations/ IP300/, IP500/, IP600/ and IP4000 Classes Classes Assignments AssignmentsFollowing table, x is the LED number LEDs led Event Logging logging Level Interpretation Basic Logging level/change/ and render Three formats are available for the event timestampType Example Scheduled Logging Parameters scheduled Password Lengths pwd/length These settings affect security aspects of the phoneSecurity security Provisioning provisioning RAM Disk RAMdisk Delay delay Request request Feature feature Resource resource Finder finderQuotas quotas Default Interpretation MicroBrowser microbrowserMain Browser main Browser Limits limits 112 Copyright 2004 Polycom, Inc SIP Configuration sip.cfg Protocol volpProtLocal local Attribute Permitted Server server SIP SIP Invite Update Request Validation requestValidation Attribute Conference Setup conference Attribute Default Interpretation Ues Dial Plan dialplan Routing routing SIP Logging logging/ level/ change Emergency emergency Per-phone Configuration phone1.cfg Registration reg 122 Copyright 2004 Polycom, Inc Automatic Off-hook Call Placement autoOffHook Missed Call Configuration serverMissedCallCalls call Do Not Disturb donotdisturb Diversion divert Figured as shared Calls can be automatically diverted when the phone is busy Forward All fwdBusy busy No Answer noanswer Phone can automatically divert calls when DND is enabled Dial Plan dialplanDo Not Disturb dnd Digit Map digitmap Routing routing Messaging msg URL Message Waiting Indicator mwi Network Address Translation nat 130 Copyright 2004 Polycom, Inc Basic Protocols RFC and Internet Draft SupportRequest Support Title Header Support Header Supported Copyright 2004 Polycom, Inc 133 Response Support 4.1 1xx Responses Provisional4.2 2xx Responses Success Response Supported 4.3 3xx Responses Redirection 4.4 4xx Responses Request Failure 4.5 5xx Responses Server Failure 4.6 6xx Responses Global Failure Hold Implementation Reliability of Provisional ResponsesTransfer Third Party Call Control Protocol Extensions Phone supports the following SIP protocol extensions Shared Call Appearance Signaling Bridged Line Appearance SignalingOr their successors