Other Questions
Why doesn’t the computer display work, or why can’t I access Window system?
The capture card may not be well installed. Unplug the card and try it again.
IMPORTANT! Please unplug the power plug of the computer before
Why I can’t find the recorded files?
You do not have enough hard drive space available for recording.
Why is the screen’s display unstable with dithering and
Possible causes:
•Camera does not have enough power
•There is external electromagnetic disturbance, or electrostatic disturbance on camera’s BNC connector. Use a shielded RG59 or RG6 cable.
•You may need to update the driver for the video card on the system.
•Problem with the video card. Try reinstalling the video card, or changing the video card.
Why does it delay playing back, and why is it slow to close and open the driver?
Possible causes:
•Problem with the Windows system. Try rebooting the computer.
•There are too many recorded files or too many fragments on the HDD, therefore it takes time to search for the files, you need delete the files that you don’t need, or need to run disk defragmenter.
•Capture card problem.
•Computer hardware system is too outdated (processor too slow, not enough memory, or not enough free space on hard drive).
Why can’t I play back?
Windows Media Player has been damaged, or decoder has not been installed properly. It is suggested you reinstall the player program or download a codec pack from
Computer problem, recorded files have been damaged. It is suggested to fix these files using SuperAVIFix program.
Why do I see some gray blocks on time progress bar area when playing back?
Possible causes:
•User has deleted these recorded files.
•SuperDVR has deleted recorded file when recycling hard drive space.
•Recorded files cannot be opened because the recording is on.
Why could I see some old recording sections that weren’t available for play back?
Possible causes:
•You previously selected disk partitions different from the current partitions.
•Database of recorded log was damaged.
•You have installed SuperDVR on different directories.
Precautions on changing system time
•The SuperDVR system provides the retrieving mechanism for video files, which must take the system time as a retrieving reference. To change the computer time after installation will create a high risk of wrong time reference.
•Before SuperDVR is used, it must be confirmed whether the current computer time is correct.
•Deactivate computer auto time updating function of system.
•Make sure the motherboard of the computer is in normal state.
If system time must be changed, please do following preparations first
If new time is later than current computer time (for example, change 2006/01/01 0:0:0 (current system time) to 2007/01/01 0:0:0 (target time)), the change can be made directly.
If new time is before the current computer time (for example, change 2007/01/01 0:0:0 (current system time) to 2006/01/01 0:0:0 (target time)), first stop the video recording, backup all video data. Turn off SuperDVR, change computer time, and
How to use REPAIRDB to repair SuperDVR database
Enter the installation directory of SuperDVR.
C:\ProgramFiles\SuperDVR\SuperDVR,open the REPAIRDB.EXE file. The user ID is ‘SYSTEM’, and no password is needed to enter. After entering, please select database to repair.
How to set power options of Microsoft VISTA system
After installing VISTA system, you should enter the Start menu to choose ‘Control Panel’. Select ‘System and Maintenance’ link. And select ‘Power’ option in ‘System and Maintenance’ window. Finally, Select the ‘High Performance Change Plan Setting’ option.
APPENDIX
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