-
This chapter provides information to aid you in resolving printer problems: tables of
common status messages, a problem checklist, and descriptions of common pr int
quality problems with corresponding solutions. You’ll also find out what information
you’ll need to have before placing a service call if one becomes necessary.
++ Status and service messages are displayed in the control panel message window.
They provide information about your printer and help you locate many problems.
When the condition associated with a displayed message has changed, the message
is cleared from the window.
»Note:
Status messages are not displayed while the printer is off line.
This message... indicates... Do this...
Asic error There is an application specific
integrated circuit (ASIC) problem. Call for service.
Asic error 2 There is an application specific
integrated circuit (ASIC) problem. Call for service.
Back panel
Misinstalled The rear cover over the transfer unit is
not closed. Close the rear cover.
Bad entry You have made an illegal entry in the
configuration menu. Enter your information
again.
Belt cartridge
Misinstalled The OPC belt cartridge is either
incorrectly installed or missing. Install the OPC belt
cartridge correctly.
Black toner Empty The black toner cartridge is empty. Replace the black toner
cartridge.
Black toner
Misinstalled The black toner cartridge is either
incorrectly installed or missing. Install the toner
cartridge correctly.
Canceling jobs All pages currently received by the
printer are being cancelled. No action needed.