QMS QMS magicolor 2 DeskLaser, 1800486-001C manual

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You can contact the QMS Customer Response Center (CRC) in four different ways:

￿Telephone—You can call the CRC toll-free at (877) 778-2687 (US) Monday– Friday, 7:00 am–6:00 pm, Central Time.

»Note: If you call for assistance, have the following information ready so our technicians can help you more quickly:

￿Your phone number, fax number, Email address, and shipping address

￿A description of the problem

￿The printer model and serial number

￿The type of host computer you’re using

￿The type and version of operating system you’re using

￿The interface you’re using, and, if serial, the protocol (for example, XON/XOFF)

￿The application and version you’re using

￿The emulation of the file you’re trying to print (listed on both the status and startup pages)

￿Your printer firmware version (displayed on the control panel LCD while the printer initializes after being powered up and listed on the status/startup pages)

￿A status page, if you can print one

￿Email—You can Email questions to the CRC through support@qms.com.

￿Fax—You can fax questions to the CRC at (334) 633-3716 (US). Provide the same information as listed above, and indicate whether you would like a faxed or a phoned reply.

￿Internet—If you have access to the World Wide Web, you can access the CRC through the QMS home page at http://www.qms.com/support/support_set.htm. You can access FAQs (Frequently Asked Questions) at http://www.qms.com/ support/support_set.htm.

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