Condition |
| Suggested solutions |
White Spots | White spots appears on the page: | |
| • | The paper is too rough and a lot of dirt from |
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| a paper falls to the inner devices within the |
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| machine, so the transfer roller may be dirty. |
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| Clean the inside of your machine. |
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| (Page 11.2) Contact a service |
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| representative. |
| • | The paper path may need cleaning. Contact |
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| a service representative. |
Vertical lines | If black vertical streaks appear on the page: | |
| • | The drum inside the printer has probably |
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| been scratched. Remove the imaging unit |
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| and install a new one. (Page 11.5) |
| If white vertical streaks appear on the page: | |
| • | The surface of the LSU part inside the |
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| machine may be dirty. Clean the LSU. |
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| Contact a service representative. |
| If vertical streaks appear on the page: | |
| • | The surface of the scanner glass and its |
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| white sheet may be dirty. Clean these unit. |
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| See 11.2 . If this problem persists, contact a |
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| service representative. |
Color or Black | If the amount of background shading becomes | |
background | unacceptable: | |
| • | Change to a lighter weight paper. (Page 4.3) |
| • | Check the environmental conditions: very |
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| dry conditions (low humidity) or a high level |
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| of humidity (higher than 80% RH) can |
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| increase the amount of background |
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| shading. |
| • | Remove the old imaging unit and then, |
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| install a new one. (Page 11.4) |
Toner smear | • | Clean the inside of the machine. Contact a | |
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| service representative. |
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| |
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| • | Check the paper type and quality. |
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| (Page 4.3) |
•Remove the imaging unit and then, install a new one. (Page 11.4)
Condition | Suggested solutions |
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|
Vertical repetitive | If marks repeatedly appear on the printed side |
defects | of the page at even intervals: |
• The imaging unit may be damaged. If a repetitive mark occurs on the page, run a cleaning sheet through several times to clean the cartridge; contact a service representative. After the printout, if you still have the same problems, remove the imaging unit and then, install a new one. (Page 11.4)
•Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages.
•The fusing assembly may be damaged. Contact a service representative.
Background scatter Background scatter results from bits of toner randomly distributed on the printed page.
• The paper may be too damp. Try printing
with a different batch of paper. Do not open packages of paper until necessary so that
the paper does not absorb too much
moisture.
• If background scatter occurs on an envelope, change the printing layout to avoid printing over areas that have overlapping seams on the reverse side. Printing on seams can cause problems.
•If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application or in printer properties.
Misformed | • | If characters are improperly formed and | ||
characters |
| producing hollow images, the paper stock | ||
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| may be too slick. Try different paper. |
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| (Page 4.3) |
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| • | If characters are improperly formed and |
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| producing a wavy effect, the scanner unit |
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|
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| may need service. Contact a service |
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| representative. |
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