Samsung CLX-8380ND manual Common Windows problems, Common PostScript problems

Condition	Suggested solutions
Faxes do not store	There may not be enough memory space to
in memory.	store the fax. If the display shows the low
	memory message, delete any faxes you no
	longer need from the memory and then try to
	store the fax again. Please call for service.
Blank areas	You may have chosen the wrong paper
appear at the	settings in the user option setting. For details
bottom of each	about paper settings. (Page 4.9)
page or on other
pages, with a small
strip of text at the
top.

Common Windows problems

Condition	Suggested solutions
“File in Use”	Exit all software applications. Remove all
message appears	software from the StartUp Group, then restart
during installation.	Windows. Reinstall the printer driver.
“General	Close all other applications, reboot Windows
Protection Fault”,	and try printing again.
“Exception OE”,
“Spool32”, or
“Illegal Operation”
messages appear.
“Fail To Print”, “A	These messages may appear during printing.
printer timeout	Just keep waiting until the machine finishes
error occurred.”	printing. If the message appears in standby
messages appear.	mode or after printing has been completed,
	check the connection and/or whether an error
	has occurred.

Note

Refer to Microsoft Windows 2000/XP/2003/Vista User’s Guide that came with your PC for further information on Windows error messages.

Common PostScript problems

The following situations are PS language specific and may occur when several printer languages are being used.

Note

To receive a printed or screen-displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section.

Problem		Possible Cause		Solution
PostScript file		The PostScript	•	Install the PostScript
cannot be		driver may not be		driver, referring to
printed.		installed correctly.		Software section.
			•	Print a configuration
				page and verify that the
				PS version is available
				for printing.
			•	If the problem persists,
				contact a service
				representative.
“Limit Check		The print job was	You might need to reduce
Error” message		too complex.	the complexity of the page
appears.			or install more memory.
A PostScript		The print job may	Make sure that the print job
error page prints.		not be PostScript.	is a PostScript job. Check
			to see whether the
			software application
			expected a setup or
			PostScript header file to be
			sent to the machine.
The optional tray		The printer driver	Open the PostScript driver
is not selected in		has not been	properties, select the
the driver.		configured to	Device Settings tab, and
		recognize the	set the Tray option of the
		optional tray.	Installable Options section
			to Installed.
Window/	The machine does not		Try to print with the latest
Macintosh	staple correctly when		Adobe Reader program or
	printing more than one		print with turning on "Print
	copy from Acrobat		as Image" option from
	Reader with a collate		Acrobat printing options. It
	option.		might take longer to print
			when you print a PDF file
			as an image.
Linux	The machine does not		Turning off collation options
	staple correctly when		on applications (including
	printing more than one		CUPS pstops collation option)
	copy with a collate option		may solve this problem. If you
			want to use the collation
			option, go to printer driver’s
			advanced option and turn the
			collation on.

12.22 <Troubleshooting>