Clearing paper jams, Tray | Samsung CLX-8380ND guide

4Remove the paper from the feed area by carefully pulling.

5Close the white document background and the scanner lid. Then load the removed pages back into the DADF.

Clearing paper jams

When a paper jam occurs, the warming message appears on the display screen. Refer to the table below to locate and clear the paper jam.

	Message	Location of jam	Go to
	Paper Jam in tray 1	In the paper feed area	Page 12.3
	Paper Jam in tray2	(tray 1, optional tray,	Page 12.5
	Paper Jam in tray2	or multi-purpose tray)	Page 12.5
	Paper Jam in tray 2(HCF)	or multi-purpose tray)	Page 12.6
			Page 12.6
			Page 12.7
	Paper Jam in tray3		Page 12.7
	Paper Jam in tray3
	Paper Jam in MP tray

	Paper Jam in exit area	In the fuser area	Page 12.9

	Paper Jam inside of machine	In the paper inside the	Page 12.8
		machine

	Paper Jam at the bottom of	In the duplex unit	Page 12.9
	duplex path
	Paper Jam at the top of
	duplex path
	Paper Jam inside of duplex
	path
	Paper jam in front of finisher	Paper jammed in the	Page 12.10
		stacker.

	Paper jam inside finisher	Paper jammed in the	Page 12.10
	Paper jam inside finisher’s	stacker.
	duplex
	Paper jam at exit of finisher	Paper jammed in the	Page 12.11
		stacker exit part.

Caution

To avoid tearing the paper, pull the jammed paper out gently and slowly. Follow the instructions in the following sections to clear the jam.

In the tray 1

1Open the side cover.

12.3 <Troubleshooting>

Image 99

Samsung CLX-8380ND manual Clearing paper jams, Tray

Contents

Page Page Contact Samsung worldwide Spain Contents Loading originals and print media CopyingFaxing Optional Scanning Using USB flash memory Machine status and advanced setupBasic printing Troubleshooting Maintenance Glossary Index Ordering supplies and accessoriesInstalling accessories Specifications Finding more information About this user’s guide Safety and Regulatory Information Important Precautions and Safety InformationLaser Safety Statement Radio Frequency Emissions Ozone SafetyPower Saver Recycling You should also know that Fax BrandingRinger Equivalence Number Replacing the Fitted Plug for UK Only Approvals and Certifications Declaration of Conformity European CountriesOpenSSL License Original SSLeay LicensePage Introduction Special features Use USB flash memory devices Features SCX-8380ND Front view Machine overview Rear view Control panel overview Introducing the touch screen and useful buttons Main screen Understanding the Status LEDMenu map Status Machine Status Admin Setting Supplied software Software overview Macintosh Printer driver featuresSystem requirements Windows Free HDD space LinuxRequirements Operating system Setting up the hardware Setting up the networkGetting Started Supported operating systems Installing the softwareConfiguring network protocol via the machine Press Admin Setting Getting Started Double click Application SetIP Using the SetIP programInstalling the program Starting the program Setting the date and time Altitude adjustmentMachines basic settings Setting the authentication password Changing the default settings Setting job timeoutUsing power saving feature Setting the default tray and paper Understanding the keyboard Changing the font settingClick Printer Setting Click Machine Settings Dadf Loading originals and print mediaLoading originals On the scanner glass Selecting print media Type Size Dimensions Weight Capacitya Specification on print media Media type Guidelines Media sizes supported in each modeGuidelines for selecting and storing print media Guidelines for special print media Transparencies To avoid damaging the machine, use only Changing the size of the paper in the paper tray Loading paper Punched paperLabel Label Banner paper Tips on using the multi-purpose trayMulti-purpose tray Envelope Setting the paper size and type Advanced tab CopyingUnderstanding the Copy screen Basic tab Changing the settings for each copy Copying originalsChanging the size of originals Copying on both sides of originals Duplex Reducing or enlarging copies Changing the darkness Using special copy featuresDeciding the form of copy output Collated / Staple Selecting the type of originals Up or 4-up copying N-up Press the Setup tab Copy Setup Mamual ID Copy SetupPress the Advanced tab ID Copy Mamual ID Copy Setup Copying ID with the manual ID copy option Poster copying Clone copyingBook copying Erasing edges Booklet copyingCover copying Transparency copying Erasing background images Shifting marginsGray enhance copying Line port Micro filter DSL modem / Telephone line Faxing OptionalPreparing to fax Understanding the Fax screen Sending a fax Setting the fax headerPress the Setup tab Fax Setup Machine ID & Fax No Sending a fax Redialing the last number Delaying a fax transmissionSending a fax manually On Hook Dial Automatic resending Sending a priority fax Receiving manually in Telephone modeReceiving automatically in Answering Machine/ Fax mode Receiving a fax Adjusting the document settings Setting up a fax phonebook Storing Group fax numbers Group No Setting up a fax phonebook using SyncThru Web ServicePress Machine Settings Fax Setup Fax Phone Book Storing individual fax numbers Speed Dial No Polling a remote fax Using the polling optionStoring the originals for polling Printing Deleting the polling document Using Mailbox Creating MailboxStoring originals in Mailbox Printing a report after sending a fax Sending a fax in toll save timeFaxing to a remote Mailbox Forwarding a received fax to other destination Adding documents to a reserved delay fax job Forwarding a received fax to other destination by server Setting up the end fax toneSetting up receiving faxes in color Forwarding a sent fax to other destination by server Press Scan to Email, NetScan or Scan to Server ScanningUnderstanding the Scan screen Scan to Email Output tab NetScanScan to Server User authentication for network scanning Registering local authorized usersRegister authorized network users Press Scan to Email Setting up an e-mail accountScanning originals and sending through email Scan to Email Check the box next to From Field Security Options Group Storing email addressesEntering email addresses by the address book Individual Scanning and sending via NetScan Scanning originals and sending via NetScanEntering email addresses by the keyboard Preparation for network scanning Scanning and sending to SMB/FTP server Select Duplex and Resolution in the Basic tabScanning originals and sending via SMB/ FTP Scan to Server Preparation for scanning to SMB/FTP Press Scan Scan to Email Or Scan to Server the Advanced tab Changing the scan feature settingsFeature Resolution dpi File Format Original Size File Format Scan PresetScan to Edge Quality Canceling a print job Basic printingPrinting a document Plugging in an USB memory device Using USB flash memoryAbout USB memory Understanding the USB screen Scan to USB Scanning to an USB memory deviceScanning Machine senses and determines the size of the original Press USB Scan to USB the Output tab Quality Press USB Scan to USB the Output tab Scan Preset Printing from a USB memory device File PolicyTo print a document from a USB memory device Machine Setup Admin Setting screenMachine Status screen Browsing the machine’s status General settings You set Within Job Offsetting to On, Option Description Power SaverAdjusted here. Tray Confirmation Message is Adjustment Fax Setup Copy Setup Volume Speaker VolumeOption Description Junk Fax Setup Ring Volume Press the Setup tab Authentication Network SetupAuthentication Clear Setting Optional Service Adjusting the color contrast Printing a report Finding the serial number MaintenancePrinting a machine report Monitoring the supplies life Cleaning your machine Sending the toner reorder notificationChecking Stored Documents Expected cartridge life Maintaining the toner cartridgeRedistributing toner Toner cartridge storage Replacing the toner cartridge Expected cartridge life Replacing the imaging unit Maintenance Replacing the waste toner container Items Part Name Yield Average Maintenance Parts Managing your machine from the website To access SyncThru Web Service Troubleshooting Tips for avoiding paper jamsClearing document jams Roller misfeed Misfeed of exiting paper Tray Clearing paper jams Troubleshooting Optional tray Optional high capacity feeder If the paper is not feeding properly, pull the paper out Paper inside the machine Duplex unit area Fuser area Paper jam in front of finisher Stacker finisher Paper jam at exit of finisher Understanding display messages Reinstall Message Meaning Suggested solutions Xxx tonerInstalled. Install it Message Meaning Suggested solutions Did not supply Another problem Message Meaning Suggested solutions Motor does notMessage Meaning Suggested solutions Paper Jam at Switch is locked or Admin Setting to Message Meaning Suggested solutions Sensor failureNot installed Install it in finisher Printing problems Solving other problemsTouch screen problem Paper feeding problems Condition Possible cause Suggested solutions Printing quality problems Toner specksDropouts Misformed Condition Suggested solutions White SpotsVertical lines Toner smear Curl or wave Condition Suggested solutions SkewCondition Suggested solutions Loose toner Option through Printer Settings Utility or Scanning problems Copying problems Fax problems optional Network Scan problems Common PostScript problems Common Windows problems Problem Possible Cause and Solution Common Linux problems An I/O error is reported while scanning Problem Suggested solutions Common Macintosh problems Ordering supplies and accessories AccessoriesSupplies SCX-STP000 How to purchase Disconnect the power cord Installing accessoriesPrecautions to take when installing accessories Installing a memory module Replacing the Stapler Activating the added memory in the PS printer propertiesSelect the Samsung CLX-8380 Series PS printer Enabling Fax feature after installing the fax Option kit General specifications Specifications Copier specifications Printer specifications Facsimile specifications optional Scanner specifications ADF Glossary FDI Jpeg Pstn Index FDI USB Software section Contents Using Windows Postscript Driver Using Smart Panel Scanning with USB Installing Printer Software Installing Software for Local PrintingSelect Typical installation for a local printer. Click Next Custom Installation Select the components to be installed and click Next Select Custom installation. Click Next Installing Software for Network Printing Custom Installation Installing Printer Software in Windows Select the components you want to reinstall and click Next Reinstalling Printer Software Installing mono printer driver Click OK in the Install From Disk windowRemoving Printer Software Installing Printer Software in Windows Printing a Document Printing to a file PRNSelect your printer driver from the Name drop-down list Layout Options Printer SettingsLayout Tab Select Printers and Faxes Select your printer driver icon Paper Tab Color Mode Graphics TabAdvanced Options Extras Tab About TabPrinter Tab Using Help Using a Favorite Setting Printing Multiple Pages on One Sheet of Paper N-Up Printing Advanced Printing Printing Booklets Printing Posters None Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document Fitting Your Document to a Selected Paper Size Editing a Watermark Using WatermarksUsing an Existing Watermark Creating a Watermark Creating a New Page Overlay Using OverlaysWhat is an Overlay? Using a Page Overlay Advanced Using Windows PostScript Driver Overview Direct Printing Utility Using Direct Printing Utility Double-clickPrinters and Faxes Setting Up a Host ComputerSetting Up a Client Computer Check the Share this printer box Using Samsung SmarThru Office Scanning Using Samsung SmarThru Office Working area Using Onscreen Help File Scanning Process with TWAIN- enabled SoftwareScanning Using the WIA Driver Uninstalling Samsung SmarThru Office Windows Vista Troubleshooting Guide Understanding Smart PanelBuy Now Changing the Smart Panel Program Settings Opening the Troubleshooting Guide Installing the Unified Linux Driver Installing the Unified Linux DriverGetting Started Click Uninstall Uninstalling the Unified Linux Driver Double-clickUnified Driver Configurator on Using the Unified Driver ConfiguratorPrinters Configuration Opening the Unified Driver Configurator Ports Configuration Scanners Configuration Printing from Applications Configuring Printer Properties Scanning a Document Printing FilesClick Properties Adding Job Type Settings Using the Image Manager Tools Function Select Uninstall and click Uninstall Installing SoftwareUninstalling software Select Easy Install and click Install. Easy Install is Click Add on the Printer List Setting Up the PrinterFor a Network-connected For a USB-connected Changing Printer Settings PrintingPrinting a Document Printer Features GraphicsPaper Duplex Printing Printing Multiple Pages on One Sheet of Paper Start Applications and click Image Capture ScanningScanning with USB Scanning with network Index Windows 17 true-type option Ver