Troubleshooting, Tips for avoiding paper jams | Samsung CLX-8380ND

12 Troubleshooting

This chapter gives helpful information on what to do if you encounter a problem.

This chapter includes:

•Tips for avoiding paper jams

•Clearing document jams

•Clearing paper jams

•Understanding display messages

•Solving other problems

Tips for avoiding paper jams

By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, follow the steps outlined on page 12.3.

•Follow the procedure on page 4.7. Ensure that the adjustable guides are positioned correctly.

•Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside of the tray.

•Do not remove paper from the tray while your machine is printing.

•Flex, fan, and straighten paper before loading.

•Do not use creased, damp, or highly curled paper.

•Do not mix paper types in a tray.

•Use only recommended print media. (Page 4.9)

•Ensure that the recommended side of the print media is facing up in the tray, or facing down in the multi-purpose tray.

•If paper jams occur frequently when you print on A5/B5-sized paper:

Load the paper into the tray with the long edge facing the front of the tray. If load the paper this way, printing both sides of the paper (Duplex) is not supported.

Clearing document jams

When an original jams while passing through the DADF, the warming message appears on the display screen.

Caution

To avoid tearing the document, remove the jammed document gently and slowly.

Note

To prevent document jams, use the scanner glass for thick, thin, or mixed paper-type originals.

1Remove any remaining pages from the DADF.

2Open the DADF cover.

3Gently remove the jammed paper from the DADF.

Note

If you see no paper in this area, refer to Roller misfeed. (Page 12.2)

4Close the DADF cover. Then reload the pages you removed, if any, in the DADF.

12.1 <Troubleshooting>

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Samsung CLX-8380ND manual Troubleshooting, Tips for avoiding paper jams, Clearing document jams

Contents

Page Page Contact Samsung worldwide Spain Contents Copying Loading originals and print mediaFaxing Optional Scanning Machine status and advanced setup Using USB flash memoryBasic printing Troubleshooting Maintenance Installing accessories Ordering supplies and accessoriesSpecifications Glossary Index Finding more information About this user’s guide Important Precautions and Safety Information Safety and Regulatory InformationLaser Safety Statement Power Saver Ozone SafetyRecycling Radio Frequency Emissions Ringer Equivalence Number Fax BrandingReplacing the Fitted Plug for UK Only You should also know that OpenSSL License Declaration of Conformity European CountriesOriginal SSLeay License Approvals and CertificationsPage Introduction Special features Use USB flash memory devices Features SCX-8380ND Front view Machine overview Rear view Control panel overview Introducing the touch screen and useful buttons Menu map Understanding the Status LEDStatus Main screen Machine Status Admin Setting Supplied software Software overview System requirements Printer driver featuresWindows Macintosh Requirements LinuxOperating system Free HDD space Setting up the network Setting up the hardwareGetting Started Configuring network protocol via the machine Installing the softwarePress Admin Setting Supported operating systems Getting Started Installing the program Using the SetIP programStarting the program Double click Application SetIP Machines basic settings Altitude adjustmentSetting the authentication password Setting the date and time Using power saving feature Setting job timeoutSetting the default tray and paper Changing the default settings Click Printer Setting Changing the font settingClick Machine Settings Understanding the keyboard Loading originals Loading originals and print mediaOn the scanner glass Dadf Selecting print media Type Size Dimensions Weight Capacitya Specification on print media Guidelines for selecting and storing print media Media sizes supported in each modeGuidelines for special print media Media type Guidelines Transparencies To avoid damaging the machine, use only Changing the size of the paper in the paper tray Punched paper Loading paperLabel Multi-purpose tray Tips on using the multi-purpose trayEnvelope Label Banner paper Setting the paper size and type Understanding the Copy screen CopyingBasic tab Advanced tab Copying originals Changing the settings for each copyChanging the size of originals Copying on both sides of originals Duplex Reducing or enlarging copies Deciding the form of copy output Collated / Staple Using special copy featuresSelecting the type of originals Changing the darkness Press the Advanced tab ID Copy Mamual ID Copy Setup Press the Setup tab Copy Setup Mamual ID Copy SetupCopying ID with the manual ID copy option Up or 4-up copying N-up Clone copying Poster copyingBook copying Cover copying Booklet copyingTransparency copying Erasing edges Shifting margins Erasing background imagesGray enhance copying Preparing to fax Faxing OptionalUnderstanding the Fax screen Line port Micro filter DSL modem / Telephone line Press the Setup tab Fax Setup Machine ID & Fax No Setting the fax headerSending a fax Sending a fax Sending a fax manually On Hook Dial Delaying a fax transmissionAutomatic resending Redialing the last number Receiving automatically in Answering Machine/ Fax mode Receiving manually in Telephone modeReceiving a fax Sending a priority fax Adjusting the document settings Setting up a fax phonebook Press Machine Settings Fax Setup Fax Phone Book Setting up a fax phonebook using SyncThru Web ServiceStoring individual fax numbers Speed Dial No Storing Group fax numbers Group No Storing the originals for polling Using the polling optionPrinting Deleting the polling document Polling a remote fax Creating Mailbox Using MailboxStoring originals in Mailbox Sending a fax in toll save time Printing a report after sending a faxFaxing to a remote Mailbox Forwarding a received fax to other destination Adding documents to a reserved delay fax job Setting up receiving faxes in color Setting up the end fax toneForwarding a sent fax to other destination by server Forwarding a received fax to other destination by server Understanding the Scan screen ScanningScan to Email Press Scan to Email, NetScan or Scan to Server NetScan Output tabScan to Server Registering local authorized users User authentication for network scanningRegister authorized network users Scanning originals and sending through email Scan to Email Setting up an e-mail accountCheck the box next to From Field Security Options Press Scan to Email Entering email addresses by the address book Storing email addressesIndividual Group Entering email addresses by the keyboard Scanning originals and sending via NetScanPreparation for network scanning Scanning and sending via NetScan Scanning originals and sending via SMB/ FTP Scan to Server Select Duplex and Resolution in the Basic tabPreparation for scanning to SMB/FTP Scanning and sending to SMB/FTP server Feature Resolution dpi File Format Changing the scan feature settingsOriginal Size Press Scan Scan to Email Or Scan to Server the Advanced tab Scan to Edge Scan PresetQuality File Format Basic printing Canceling a print jobPrinting a document About USB memory Using USB flash memoryUnderstanding the USB screen Plugging in an USB memory device Scanning to an USB memory device Scan to USBScanning Machine senses and determines the size of the original Press USB Scan to USB the Output tab Quality Press USB Scan to USB the Output tab Scan Preset File Policy Printing from a USB memory deviceTo print a document from a USB memory device Admin Setting screen Machine SetupMachine Status screen Browsing the machine’s status General settings Adjusted here. Tray Confirmation Message is Option Description Power SaverAdjustment You set Within Job Offsetting to On, Fax Setup Copy Setup Option Description Junk Fax Setup Speaker VolumeRing Volume Volume Authentication Network SetupClear Setting Press the Setup tab Authentication Optional Service Adjusting the color contrast Printing a report Printing a machine report MaintenanceMonitoring the supplies life Finding the serial number Sending the toner reorder notification Cleaning your machineChecking Stored Documents Redistributing toner Maintaining the toner cartridgeToner cartridge storage Expected cartridge life Replacing the toner cartridge Expected cartridge life Replacing the imaging unit Maintenance Replacing the waste toner container Items Part Name Yield Average Maintenance Parts Managing your machine from the website To access SyncThru Web Service Tips for avoiding paper jams TroubleshootingClearing document jams Roller misfeed Misfeed of exiting paper Tray Clearing paper jams Troubleshooting Optional tray Optional high capacity feeder If the paper is not feeding properly, pull the paper out Paper inside the machine Duplex unit area Fuser area Paper jam in front of finisher Stacker finisher Paper jam at exit of finisher Understanding display messages Installed. Install it Message Meaning Suggested solutions Xxx tonerMessage Meaning Suggested solutions Did not supply Reinstall Message Meaning Suggested solutions Paper Jam at Message Meaning Suggested solutions Motor does notSwitch is locked or Another problem Not installed Message Meaning Suggested solutions Sensor failureInstall it in finisher Admin Setting to Touch screen problem Solving other problemsPaper feeding problems Printing problems Condition Possible cause Suggested solutions Toner specks Printing quality problemsDropouts Vertical lines Condition Suggested solutions White SpotsToner smear Misformed Condition Suggested solutions Loose toner Condition Suggested solutions SkewOption through Printer Settings Utility or Curl or wave Scanning problems Copying problems Fax problems optional Network Scan problems Common PostScript problems Common Windows problems Problem Possible Cause and Solution Common Linux problems An I/O error is reported while scanning Problem Suggested solutions Common Macintosh problems Accessories Ordering supplies and accessoriesSupplies SCX-STP000 How to purchase Precautions to take when installing accessories Installing accessoriesInstalling a memory module Disconnect the power cord Activating the added memory in the PS printer properties Replacing the StaplerSelect the Samsung CLX-8380 Series PS printer Enabling Fax feature after installing the fax Option kit General specifications Specifications Copier specifications Printer specifications Facsimile specifications optional Scanner specifications ADF Glossary FDI Jpeg Pstn Index FDI USB Software section Contents Using Windows Postscript Driver Using Smart Panel Scanning with USB Installing Software for Local Printing Installing Printer SoftwareSelect Typical installation for a local printer. Click Next Custom Installation Select the components to be installed and click Next Select Custom installation. Click Next Installing Software for Network Printing Custom Installation Installing Printer Software in Windows Select the components you want to reinstall and click Next Reinstalling Printer Software Click OK in the Install From Disk window Installing mono printer driverRemoving Printer Software Installing Printer Software in Windows Printing to a file PRN Printing a DocumentSelect your printer driver from the Name drop-down list Layout Tab Printer SettingsSelect Printers and Faxes Select your printer driver icon Layout Options Paper Tab Graphics Tab Color ModeAdvanced Options About Tab Extras TabPrinter Tab Using Help Using a Favorite Setting Printing Multiple Pages on One Sheet of Paper N-Up Printing Advanced Printing Printing Booklets Printing Posters Printing a Reduced or Enlarged Document Printing on Both Sides of PaperFitting Your Document to a Selected Paper Size None Using an Existing Watermark Using WatermarksCreating a Watermark Editing a Watermark What is an Overlay? Using OverlaysUsing a Page Overlay Creating a New Page Overlay Advanced Using Windows PostScript Driver Overview Direct Printing Utility Using Direct Printing Utility Setting Up a Client Computer Setting Up a Host ComputerCheck the Share this printer box Double-clickPrinters and Faxes Using Samsung SmarThru Office Scanning Using Samsung SmarThru Office Working area Scanning Using the WIA Driver Scanning Process with TWAIN- enabled SoftwareUninstalling Samsung SmarThru Office Using Onscreen Help File Windows Vista Understanding Smart Panel Troubleshooting GuideBuy Now Changing the Smart Panel Program Settings Opening the Troubleshooting Guide Installing the Unified Linux Driver Installing the Unified Linux DriverGetting Started Click Uninstall Uninstalling the Unified Linux Driver Printers Configuration Using the Unified Driver ConfiguratorOpening the Unified Driver Configurator Double-clickUnified Driver Configurator on Ports Configuration Scanners Configuration Printing from Applications Configuring Printer Properties Printing Files Scanning a DocumentClick Properties Adding Job Type Settings Using the Image Manager Tools Function Uninstalling software Installing SoftwareSelect Easy Install and click Install. Easy Install is Select Uninstall and click Uninstall For a Network-connected Setting Up the PrinterFor a USB-connected Click Add on the Printer List Printing Changing Printer SettingsPrinting a Document Graphics Printer FeaturesPaper Duplex Printing Printing Multiple Pages on One Sheet of Paper Scanning with USB ScanningScanning with network Start Applications and click Image Capture Index Windows 17 true-type option Ver